Here are my two cents:
- Please be courteous to the Azamara agents. They are stressed and overwhelmed, and you won't want to make any mistakes on the reservation that you might have to call back for and wait on hold.
-Shore Excursions paid by onboard credits, there will be a balance due. Azamara system will show paid in full. If you want to use your OBC then you have to wait till you are onboard to buy them. At this time, you can only purchase excursions with credit card and not be able pay for them using OBC.
- Each department is separate: Best way to reach is by phone and long holds/call back: 1-855-292-6272. Call and then be transferred to groups or air department. The air department is an internal department only with no access directly from outside. I have air but not ticketed either. My guess is it has to be manually done.
- Experience More package must be added back manually.
- E-docs are basic information and shore excursions with no luggage tags. Luggage tags are given at the pier. I had to manually create one (in Canva) in case of lost luggage. This can be accessed by the travel agent who is connected to the Azamara system for confirmations/ Consumer docs.
- Check-in time is based on your status but not sure if it is adhered to.
o 1:30pm-4:00 pm: Suite Guests
o 2:00pm-2:30pm: Azamara Circle members in the Discoverer Platinum, or Discoverer Plus tier levels
o 2:30pm-3:30pm: Azamara Circle members in the Discoverer tier level
o 3:30pm-4:00pm: Azamara Circle members in the Explorer tier level and all remaining guests
Azamara is aware of the problems are fixing it. The reason why they moved to a new system is that they were "legally required to". Not sure what that means but it has caused a lot of manual work.
Good luck!
