ShellzbellzShellzbellz

The date is 8 April 2023 and the ship is the Armonia. I checked with my travel insurance company and apparently cruise cover and cruise cover plus (which covers missed ports) does not cover this situation. I definitely won't be booking with MSC again - it's just not worth this hassle.

I have an annual policy which I'm going to check but I'm not confident it will cover this.

Hi. I'm wondering if anyone can help me. We have a cruise booked with MSC over the easter 2023 school holidays. I was thinking about purchasing the drinks package and went into my booking to check the price. When I was in the booking I saw that the date of the cruise had been changed to 2 weeks later and it was a different ship and a different itinerary. The disembarkation port for our original cruise has changed but we were not notified of the change and for some reason (which MSC has not been able to explain) we were moved onto a completely different cruise - even though the original cruise is still going and the only change is the disembarkation port. In the meantime, I have booked non refundable flights from the original disembarkation port. MSC have confirmed in an email that there was glitch in their system which was why we were not notified of the change and given the opportunity to decide what to do. They have also refused to assist in any way with our return flights even though the first agent I spoke to told me that they had covered the flights for people in the past when a disembarkation port was changed. I had even suggested that if they could provide the drinks package free of charge we would cover the additional flight costs but they refused. I know that the cruise line terms and conditions allow them to change ports without any liability but does anyone know if I have any right to compensation arising from the fact that they didn't tell me about the change? I will also say that this the first time I have booked a cruise with MSC and it will probably be my last. Their customer service is absolutely appalling. Very slow to recognise there was a fault on their end and didn't provide me with any solutions - it was my problem now to sort out. I said that we wanted put back on the original cruise which they did (in the same cabin grade) and told me that they were able to price match to my original price!!!!! I'm nearly tempted to tell them to stuff their cruise and just go on a weeks holiday in Italy. If anyone had any advice it would be gratefully received.