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Lindy028

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About Me

  • Location
    Merseyside. U.K.
  • Favorite Cruise Line(s)
    Azamara

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Lindy028's Achievements

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Cool Cruiser (2/15)

  1. Many thanks uktog for a really informative and detailed report on both the cruise and the cruise line. I know you from the Azamara board, our favourite since our first cruise on the Quest in 2010. We are now seriously interested in Viking Ocean and you have convinced us that this would be a good fit! Safe journey home, and look forward to your further thoughts on the cruise.
  2. Lindy028

    New website.

    I tried to book an Azamara cruise yesterday trying 2 different online agencies. I had no luck with either, the first promised to get back to me with a quote within the hour, nothing, the second tried but said they are experiencing difficulties with contacting the Azamara system, they promised to get back to me, rang again this morning, still couldn’t give me a quote! So, reading that Riocca had managed to book online I decided this morning, to give it a try! Firstly it just doesn’t recognise our details, we did manage to log in a short while ago just to check if our details were correct, we had no loyalty level and no past cruises, in view of the problems we decided to leave it as we had no upcoming cruises. So, despite not being able to log in I decided to try to book! It took 10 tries to input my DH’s date of birth, finally managed it then went onto me, no chance, I tried 25 times, my DH thought I was doing something wrong, so he tried, after 5 attempts he gave up, my son then tried once again it was wrong and you cannot move on until it accepts the data. I want to book 2 cabins, I am wondering if I would be better phoning Azamara to get the cabins we want. Just very frustrated!
  3. I too cannot log in to the website. I have no idea what they are playing at, but it certainly does not appear to be enabling anyone to book one of their cruises! I really want to book two staterooms, for my DH and myself and the other for our daughters as a treat for their Birthday! I am getting really frustrated and want to get it booked so we can get the staterooms we want, preferably next to each other. We are now looking at Oceania who we have all sailed with previously, but our preference would be Azamara. So disappointed.
  4. That is exactly how we feel, I am desperate to get back onboard after a dreadful year, but do not need any extra stress. We have identified 2 cruises we would like to book but have come to the conclusion that it would be prudent to wait until things are properly sorted. So please Azamara sort things out ASAP, we are desperate to give you our hard earned money in exchange for the wonderful onboard experience! However we won’t wait forever, we will sadly look elsewhere.
  5. I totally agree, tried the new website yesterday for the first time as we have not been in a position to book a cruise due to my major surgery. Now I have the all clear I was eager to try and get something booked. As others have said our loyalty status and past cruise history is totally incorrect, however still decided to look at the cruises we had identified as possibilities, gave up because I had to input all our information before it would let me go any further. After the problems we experienced with TA’s not giving refunds promptly during the pandemic we had decided we would always book direct. I think we we’ll go back to using a TA. I hope they can sort it out!
  6. Just had a look at their website, ship looks beautiful, but agree the website is not the best. We have a big anniversary next year, we could be tempted.
  7. Just back from the Pursuit, we had the same problem with flat tonic, my husband eventually asked for a can of tonic with his gin. At least it wasn’t flat, although all that was available was Royal Club, then we happened to spy a Schweppes tonic, hallelujah! We spoke to the bartender who said they took on a supply of Schweppes in Stockholm. DH asked if they had a lot of the Royal Club to use up, and he confirmed they have! Thoroughly enjoyed our cruise, although the Patio was not open in the evening, Windows still a la carte in the evening, although Indian night was still buffet self serve, as ever it was amazing! Only 406 on our cruise so not crowded. However the least said about Schiphol airport the better, disorganised chaos.
  8. We are planning on suck it and see, if we don’t enjoy the included wines after a few days we’ll think about upgrading to the Ultimate, but we won’t be happy bunnies if the included wines are replaced with inferior products. Our last Azamara cruise was the World Cup cruise to Russia, it was fantastic. Since then we have had 2 cruises cancelled, one just as we went into the pandemic and the last because I was having major surgery. I hope the Azamara we remember is still there, but I have to say I am slightly concerned!
  9. I can see that would be an advantage if the wines were all acceptable. To be honest we were usually very happy with the included wines and rarely asked for a previous days wine. Oh well, things change, no point in dwelling on how things were, as I say I’m sure we’ll make it work.
  10. We board Pursuit in one weeks time, really looking forward to our first post pandemic cruise! My only concern is the included wines, which do not appear to be wonderful. We were prepared to upgrade to the Ultimate package but reading through this thread, that doesn’t seem to be the best idea given they seem to not have many of the advertised wines. I mainly drink wine with the odd G&T thrown in, DH will drink anything! 🤗 Oh for the days when it was just wine with lunch and dinner and the wines changed daily and you could request a previous days wine and they would move heaven and earth to find it for you. We will go with the flow and I’m sure I will find something which appeals.
  11. We have had an email this morning from Azamara stating that we do not need a pre cruise test before boarding in Copenhagen!
  12. Thanks for the tip re Azamara circle email. We eventually got through and to our surprise Azamara had no idea that EasyJet had cancelled our outbound flight. Apparently EasyJet notify a batch of cancellations and Azamara have to go through the list to see who is affected. It appears the flight was cancelled over a week ago, we only found out because we wanted to check that we could access the online checkin as Azamara had booked the flights. The Azamara agent said it was very helpful that we had discovered the cancellation as she said it gave them a better opportunity to find alternatives. So, if anyone is booked on an EasyJet flight in the next 5/6 weeks I would suggest checking the flight is still live. We now have a flight with BA Manchester to Copenhagen. Fingers crossed that one goes ahead.
  13. We are trying to contact Azamara as our outbound flight has been changed and the flight will now not get us into Copenhagen in time to board. I only found out that the flight was cancelled as I attempted to checkin. We have had no communication from Azamara or the airline, Azamara booked the flights as part of the package. We are having real problems getting through to Azamara, I do understand that these are difficult times with flight cancellations, but it is very frustrating. Fly cruises are becoming too stressful!
  14. Lindy028

    Heike Leaving!

    We were shocked to read in an email that Heike was leaving, to us she was the best of Azamara, and it feels like the end of an era. We wish her all the very best in her future, wherever that may take her. Azamara will be the poorer for her leaving!
  15. Tigrou many thanks for the information, much appreciated. We are indeed off to the Faroe Islands, we have cruised many times before, but first time on Fred. The chance to sail from Liverpool and try Fred was too tempting to turn down. We are glad to not be flying anywhere at the moment, and are already looking at other Fred cruises from Liverpool. We are doing a fly cruise in August and are hoping a) we don’t get our flight cancelled and b) things have improved greatly at airports.
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