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quepaquete

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  • Location
    Camarillo, CA
  • Interests
    Cruising
  • Favorite Cruise Line(s)
    Crystal Cruises
  • Favorite Cruise Destination Or Port of Call
    anywhere a ship goes to

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  1. It is a very lengthy email, that is why I didn’t include it, but her it is: Dear Esteemed Guest, We hope this letter finds you well. We are writing today with an important update regarding your September 8th voyage aboard Silver Muse. It is with deep regret that we must inform you of the cancellation of your voyage. While Asia is gradually reopening to international travelers arriving from overseas, multiple countries remain closed to international cruise guests. We had remained hopeful that your voyage would depart, but, as we cannot guarantee continuity to our operations, we have no choice but to cancel. We know this information is very disappointing – it is to us as well – and we sincerely apologize for the disruption to your travel plans, caused by the ongoing global situation. In lieu of this, we are offering the following for your consideration: A. A saving of 15% should you choose to book a different 2022/2023/2024/2025 sailing when booking before 31 August 2022. This voyage-to-voyage (V2V) offer is combinable with any public fare. Full World Cruise and Grand Voyages excluded. B. A Future Cruise Credit (FCC), valued at 100%* of the total booking amount paid – to be used to reserve a cruise within 24 months of the issue date, for all open sailings. Future Cruise Credits are transferable to family and friends, and can be used partially and applied to more than one new booking. If you prefer option A, please contact your travel professional to secure this option before 31 August 2022. If you prefer option B, you do not need to contact us as you will automatically receive your FCC for 100% of the booking value via email on September 1st, 2022. Note: If a prior FCC was applied to this cancelled booking, it will be reinstated with previous amount and original expiration date or you can request an extension of expiration to 31 December 2022. IMPORTANT: If you booked your Silversea Cruise as part of a package with a Tour Operator or Travel Agency, then please refer to them for the full terms and conditions of your overall package and any elements other than the cruise, as the 100% FCC may not apply. A cash refund option is also available, please consult with your travel professional. Again, we are deeply sorry to have had to cancel this cruise that you were surely looking forward to, and we sincerely hope to welcome you aboard another Silversea cruise of your liking. Best personal regards, Barbara Muckermann Chief Commercial Officer *Terms & Conditions Apply. Option A. Moving a Voyage to another Voyage (V2V) • 15% V2V only applicable to 2022/2023/2024 sailings (Excluding Summer 2024 and Winter 2024/25). • When the extra 15% savings is offered, this will come in the booking after all other promos have been applied. • The extra 15% savings will NOT apply in case the original booking has a Future Cruise Credit (FCC) already applied. In this case, however, clients will be able to move their FCC towards the new voyage at no penalty. • The extra 15% saving will not apply in case the original booking has a 15% saving generated by a previous cancellation. • Net Deals (fare code NT and NX) are not eligible for the V2V extra saving offer (15%). • Net Deals (fare code NT and NX) will NOT automatically receive the FCC. • Promotions or concessions made available on the original booking may not be available on the new one, in case of voyage-to-voyage. • Should the new booking be of lesser amount than the one, this exceeded amount paid can either be converted into a 100% FCC or cash refund. • Promotions or concessions made available on the original booking may not be available on the new one, in case of voyage-to-voyage. • Should clients contact Silversea to ask about this V2V offer after 31 August 2022, Silversea will evaluate these requests on a case-by-case basis. Option B. Future Cruise Credit (100% FCC) The Future Cruise Credit (FCC) is computed on the portion of the booking amount paid. Booking value means the cruise fare as well as any other 3rd party items purchased via Silversea such as air upgrades, deviations, transfers, insurance, hotel, land tours, and pre- and post- and overland tours. The FCC issued will have to be net of any penalties imposed to Silversea by these suppliers. FCC has 2-year validity from the issuing date. This FCC must be used to book a cruise within 24 months of the issue date, for all open sailings. The FCC can be applied towards land programs, hotels, air, and other non-cruise component/s of the new booking; ad hoc exceptions can be evaluated by Silversea. FCC can be moved voyage to voyage towards any other 2022, 2023, 2024, 2025 voyages. If the value of this certificate is applied to a cruise fare of less than its assigned value, a new Cruise Credit for the remainder of the certificate’s value will be issued subject to the same terms and conditions as stated herein. Once applied toward future cruise(s), the Cruise Credit will be rendered null and void. The Cruise Credit will be honoured in the name(s) of the Guest(s) included on the Cruise Credit, or as a one-time exception, the Cruise Credit can be transferred with a notarized letter from the Cruise Credit holder, naming the friend(s)/relative(s) the Credit is being transferred to. The FCC cannot be used for a past booking or a booking that has been paid in full. If guests have a Future Cruise Credit (FCC) that was applied to the cancelled booking, this FCC will be reinstated with the previous amount used with the original expiration date or extend the expiration date to 31 December 2022, whichever is further out. Once re-activated, it can be combined with the Cruise with Confidence FCC on the new booking. FCC can be combined with current promotions, meaning that FCC can be applied towards a booking with a promotional pricing. In case guests elect FCC, they have the chance to switch it into a cash refund up until 31 December 2022. If you had a Future Cruise Credit from a prior cruise cancellation, which was applied towards these newly cancelled voyages, in that case, you (on behalf of your client) will receive a new Future Cruise Credit reinstated to the original value of that FCC. Plus a second FCC comprised of the additional monies deposited for the booking we are now cancelling.. Example: The original booking was worth $10K, of which $9K was paid with an FCC and $1K was paid with new monies. They will get the $9K FCC reinstated so that they can re-use it, plus they will get a second FCC of $1K. The cash refund of the booking cruise fare paid to Silversea will be credited to the original method of payment and could take up to 90 days to process, but will typically be received within 30 to 45 days of guest’s request, due to the exceptional workload Silversea is facing. The refund of 3rd party items purchased via Silversea such as air upgrades, air deviation fees, transfers, insurance, hotel, land tours, pre and post and overland tours, will be net of any penalties assessed by the suppliers. Regarding the refund of 3rd party items purchased independently such as such as air upgrades, deviations, transfers, insurance, hotel, land tours and pre and post and overland tours; please reach out to the airline carrier, tour operator, or hotel supplier/chain directly to discuss options. In the case of sailings cancelled by Silversea, the refund of cancellation costs of any independent air arrangements will be evaluated upon the presentation of the expenses to our guest relations department. Unless the refund has already been processed, clients can change their minds and ask for the FCC at any time. On all insurance items: no refunds allowed; guest should file a claim with the insurance company first, prior to any refund/FCC given. arrangements will be evaluated upon the presentation of the expenses to our guest relations department. Unless the refund has already been processed, clients can change their minds and ask for the FCC at any time. On all insurance items: no refunds allowed; guest should file a claim with the insurance company first, prior to any refund/FCC given. Specific about insurance in the US market: AON & Allianz insurance policies are now fully refundable in the event that Silversea cancels the voyage, and the guest’s active booking is thus cancelled due to our cruise cancellation. Other restrictions may apply.
  2. I was booked on the September 8, Seaward to Osaka. Received an email this morning directly from Silversea. My T/A also got the notification. From reading the post here, seems like all the Fall Asia cruises on three ships have been cancelled.
  3. I emailed the visa company a few weeks ago -same one from the mysilversea site- and their reply was: “yes, you need a visa for Japan, unfortunately we can’t help you”
  4. I see three possibilities for this cruise, since the ship need to be in Australia later on. One option is to sail to the Far East, skip Japan and end in China (if open) or some other place around that area. (Since we booked P2P, buying last minute one way biz airfare from that far it would be very costly and a risk we are not willing to take) option two: a two week Alaska cruise ending in Vancouver, then continue on with itineraries on her way to Australia. third option: west coast cruise ending somewhere on the west coast, either Mexico or all the way in Costa Rica. All this option would begin in Seaward of course. With all the problems with air travel at the moment, it would be easier to return from Mexico or Costa Rica than from the Far East. Maybe! SS may find other solutions, but I think there is going to be a cruise that starts September 8, in Seward, AK, and ends somewhere two weeks later. 😉😊
  5. Just got the email from T/A too; wish they would at least offer the 15% penalty as a future cruise credit.
  6. Thank you! I didn’t get upset with my T/A because this is something so new. When we booked the cruise, there was no visa required, but the country was closed to tourist travel. The SS rep assured me that if there was a substancial change of itinerary, or if SS cancelled the cruise, then we could get all of our money back.
  7. Actually, the visa requirements is the responsibility of the guest on most cruise lines. I was expecting that, but I have received some guidance on another cruise line, telling me I needed such and such visa and the options/suggestions on how to obtain them. The reason we didn’t want to return to SS was the onboard experience on our first cruise. Even SS fans we dined apologized on behalf of the cruise line. “You get ONE chance to make a first impression” We decided to give SS a second chance. We don’t expect the shoreside experience to match the on board experience, that seems to be the same problem on other cruise lines as well. We will solve the Visa issue, even if we have to re-arrange our travel plans. Just hope the service onboard is good enough that we would want to get back to SS.
  8. I feel your pain! I’m learning of the pain it is to visit Japan. The sponsor tour operator I order to get a Visa and all those rules and regulations, so confusing. Silversea doesn’t want to acknowledge that it may be an issue to secure a visa, their response (thru my travel agent) was: “ we don’t get involved with Visa issues”. Nos response to weather we need a Visa or not for the cruise portion. I know we need a visa if we wish to extend our stay after the cruise. Not impressed with Silversea again -our first cruise with SS was in 2006 and we decided SS was not for us and promised never to cruise with them again, we’ll see.
  9. We are booked on the same cruise, by the way you need to apply for visa - this is new. We are doing P2P, and have our airfare booked independently. Cruise is paid in full and insurance is bought. We are open and willing to accept any outcome. happy sailing!
  10. My recommendation is for an Advance Healthcare Directive on each other. My then partner, now husband, went to the medical center on a Princess ship with an upset stomach, now we know better. Anyway, he was kept in observation for many hours, in the mean time they would not release any information to me, even if I called from the cabin. Fortunately our travel agent was on the same cruise and she was able to get some information. We are married now, and have Advance Healthcare directive and Power of Attorney on each other. Keep paper copies and pdf files on our phones.
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