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bphman

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Cool Cruiser (2/15)

  1. We booked in October. Final payment isn't due until May. I booked 360 through the app and sent an email to customer relations and got a call a week later. I was refunded the cost and the reservation is still showing. We have the Premier package and OBC from our TA so I really don't need or want OBC.
  2. We "won" an upgrade to an aft corner suite. The suite was beautiful and we love aft views. The problem is that the balcony was not deep at all and I couldn't sit next to my wife. The loungers would only fit sideways so we were either head to head or toe to toe. Also, there was no overhang so the sun could be brutal. For our upcoming cruise we booked another aft corner but this one has a huge deep balcony with an overhang so we are protected from the sun. It can be a real crap shoot.
  3. I would start with a email to customerrelations@princesscruises.com. I have never had luck with calling. One of the call centers is in the Philippines and the representatives are clueless about a lot of issues. Give them about a week to get back to you. They have always called me back. If you do call, call the reservation line. It seems to me that the most knowledgeable and experienced ones handle those calls. But try email first.
  4. DON'T call the call center. The one I called was in the Philippines and they are totally clueless and told me the 360 was cancelled for all suite guests. I know more about Princess than they do. I said it was on my cruise invoice as an included perk which is like a contract but all I heard on the other end were crickets. I went ahead and booked it on the app and got the time I wanted. I sent an email to customerrelations@princesscruises.com and received a phone call less than a week later. The charge was removed and he asked if there were any other concerns. I asked about the free specialty dining the first night and he said that it had to be booked once on board. They hold some spaces for suite guests. Just as a reference point, I booked in October but have not made final payment yet for our August cruise. The 360 Experience is only offered on 2 ships and there shouldn't be a ton of people who booked suites before Dec. 1st and eligible for this perk so they should be done with this soon.
  5. We are staying in a full suite and we were concerned that 360 would be booked up before we boarded. I booked it online and got in touch with customer relations and they refunded it. Took a week to hear back but it was all taken care of.
  6. I believe it is an issue across the whole industry. We sailed o two different Oceania ships this past year and the food was very disappointing. This is a line known for their excellent dining and we did experience this in the past. No longer. I remember the fettuccine Alfredo served in the large parmesan bowl. It was delicious. Caesar salad used to be prepared tableside. Celebrity had memorable food before RCI took over now it is just better than OK. Things have changed. We hadn't sailed Princess for several years and found the food on the Regal to be very good and some excellent dishes in the MDR and Sabatini's but not CG. The lobster tail smelled like low tide and my gray-colored rib eye was terrible. The service was the worst we experienced in years. Was it a bad night? Possibly. But I think they had issues.
  7. The order form came up on the app when I did Check-in. We are in a suite and Premier so that may be why.
  8. This was not our experience on the Regal last year. Enjoyed the food in every area except Crown Grill. My steak was gray in color and my wife's lobster tail smelled like low tide at Rockaway and was changed out for a filet. The service was an issue also. We had a very bizarre waiter from Peru but that is another story. Our Sabatini experience was good. Sometimes it is the luck of the draw. Oceania always had great food but our last cruise had terrible food. There can be many factors. But, I hear you and hopefully the rest of your trip will be better. Happy sailing.
  9. I would be very careful with taxis in Cozumel. The beauty is that Cozumel is an island and somewhat safer than Costa Maya and Cancún. I lived in México for 4 years albeit many years ago. We always and only got taxis from a Sítio which is a taxi stand. Otherwise you may be in for a risky ride. Taxis are very limited in Cozumel. I would look into hiring a driver either from home or while onboard. Can't answer about Roatan.
  10. I find that, when you book through the cruise line air department, the airlines don't want to hear from you. You travel are in a totally different category such as bulk ticketing. You can try and see if you can find someone sympathetic at the airline but it might be easier to get a ride on a unicorn.
  11. We are booked on the Enchanted in August so I can't comment but have sailed the Caribbean and, overall, did not like her. The ship's very crowded and there always seemed to be a backup at the elevators. I doubt they will be doing the bar scene but there always seemed to be a shortage of seating. If the sailing is during cooler weather, the Caribbean is not the ship for that. The pool decks are open with less shade than the other newer ships. Make sure they book a midship cabin as there will be a lot of walking from one end to the next.
  12. Just heard back from Princess. Very impressed by the person who called replying to my email and answered several questions. I would have responded to CC sooner but my dog was in my chair and I couldn't get to the computer. I did book 360 on the app and was charged but I got the date and time I wanted. He told me that any booking for 360 would be handled through customer relations as the ones answering the phones at the 800 number have been instructed to say that the 360 perk will no longer be offered. I will get refunded. I also asked about specialty dining on embarkation day. That cannot be booked ahead and can only be booked onboard. They do save spots for suite guests and it is complimentary. So, I am very pleased with the service given. My suggestion is to email customerrelations@princesscruises.com. They are in the business to make you happy.
  13. Waiting since last week for a response from customer relations or Mr. Steinke. This is not rocket science. No reason why the 360 experience could not be coded for suite guests. They could even have a simple check box if you booked a suite before Dec. 1st. Will post when I hear back. Like others, I'll book and just hope for a refund without too much effort.
  14. When we sailed on the Regal last spring, the Club Class area of the MDR was a separate part of the MDR but no one was ever seated close to us. To me it was very private. Certainly nothing like Cunard Queens or Princess Grill but it was still very nice and we pretty much had the same wait staff for all meals.
  15. Congratulations on your anniversary, killineybay! That's awesome and a great way to celebrate. We renewed our vows with the captain on our 25th. Eight more until our 50th.
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