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cpgrneyes

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About Me

  • Location
    Rancho Mirage, CA
  • Favorite Cruise Line(s)
    Azamara

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cpgrneyes's Achievements

Cool Cruiser

Cool Cruiser (2/15)

  1. Just placed a hold on the Boston-Montreal voyage. Price is reasonable, it’s a new area for both of us, and we won’t have to use all our miles for transatlantic business class!
  2. Thanks for the quick response! Looking forward to being back onboard — between land trips and Covid, we haven’t sailed since 2018.
  3. Hi @oddjob16 - We’re departing on Onward 10/14/23, and I’m interested in finding out how early you arrived at Galataport before boarding at 1:15. We’re in a suite, so I believe the boarding begins at 1:30, but I’ve read and watched where from arrival to walking on the ship can be a long hassle! Thanks.
  4. We’re on the same sailing as you, and the ports, ALL of them, are new to us, but we’ve already been to all the ports in the OP’s original post. We’ve also signed up for the same excursion in Kavala. Look forward to meeting you! Cheryl
  5. cpgrneyes

    New website.

    Since I don’t sail until October, I haven’t worried too much about the website issues since I have documentation and screen shots of my loyalty status. Since the transition, the status has been wrong/right/wrong, etc., but now everything but my OBC is fine. I had to make final payment a couple weeks ago, and wasn’t about to try to do that online. As others have suggested, I called when the call center opened and got right through. The CS rep sounded like he was working remotely (I could hear the dog barking!) and had to put me on hold a few times to get questions answered, but I was able to confirm my OBC and make final payment with an immediate email confirmation. I had booked a couple shore excursions but hadn’t payed for them although they continue to show as booked. CS couldn’t apply the OBC to them, but said they showed and are booked at the original price and once the website was sorted out, I’d be able to apply my OBC to them. All is not perfect yet on the new site, but there is positive progress! Just thought I’d be another poster whose problems are almost all resolved.
  6. cpgrneyes

    New website.

    I’m booked on the same cruise and wanted to take advantage of the new offer. My TA didn’t respond to my request for two days to rebook, so I was able to do it direct online with no issue. I received a confirmation from Azamara with the cabin number I requested. Now when I look online, they have my new booking and rate, but the cabin that the system originally allocated. I’ve submitted the issue on Azamara, but will be calling soon to verify that my confirmation is correct, particularly as there are now no cabins available in the category I want. Frustrating, but I have everything printed out and trust it will be resolved before we sail in October.
  7. cpgrneyes

    New website.

    Same with me. All the details are correct except the OBC which was issued during an Azamara special.
  8. Thanks for the recommendation! We’ll be there on Onward in October, and I’ve already contacted them for information. Much appreciated.
  9. cpgrneyes

    New website.

    Update - the site is back to normal!
  10. cpgrneyes

    New website.

    The layout in the US website was much different before yesterday when I could actually get a price showing all the discounts included. Today, I followed through on the new booking site, and can’t even get a price. The site just asks to select from several different time periods for a call from a representative. Fortunately, I sent a screen shot to my TA Sunday to make an upgrade, and hopefully they’ll have no trouble making the change today.
  11. cpgrneyes

    New website.

    My assumption - it is different than it has been the past year. Also states that Covid vaccination is required which is no longer correct. Likely just went “live” in error, but thought I’d contribute it to this thread.
  12. cpgrneyes

    New website.

    Just went online to check on a price and, at least on my iPad, it looks like the booking engine is the new website, but definitely not ready for release!
  13. Our Chase cards are our go-to cards as well. Traveling Upper Class on Virgin Atlantic and Business on Turkish Airways using the points 👍
  14. We’re book on our first cruise since 2018 on Onward October 14 R/T Istanbul and Greece. While we’ve done land trips in Europe three times, I’ve missed sailing, and looking forward to being on Onward, having sailed the other AZ ships. We’ll be flying business thanks to points on our credit cards. My husband calls me the “mileage wh*re”!
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