Hello,
After last few days of uncertainty surrounding Resilient Lady for future cruise on 29/09/24. I decided to call Virgin Voyages, because if it is cancelled I need to change leave, pay for another etc. Time is money as the saying goes. Have incurred costs already on flights and hotels all non refundable.
So just a few mins ago the following happened..
Call 1 - I was told the cruise was cancelled, I said what happens next. I will receive email detailing terms etc. I was then told the cancellation was not official. Clearly should not have told me that. Then back peddled. I asked to speak to a manager, place on hold. Line went dead.. Rage!!!
Call 2 - After explaining all again, was told that it had been removed because it has sold out. I said I did not believe this was case. Time for another different answer it’s now under review. Possibly going ahead. But not cancelled today….so many contradictions.
First time with Virgin, I fully appreciate that the world is mad at the moment and things change. But do not lie!!! Don’t say it’s cancelled then change your mind…but if you read between the lines!!!
We both work, need to plan leave, etc, Making these calls has only added to the confusion.
If anyone has not booked flights, hotels etc relating to above cruise…I would wait!!!
Cheers