lv9777

Thank you all for the information. I have found what I needed on the navigator App. The App did not have anything listed until recently, so I stopped checking. I was used to getting a statement the last night of the cruise which I miss. I also miss the daily towel animals. I have not heard anything back from my email to guest relations yet, but it has only been 5 days.

They were drinks I did not purchase.

I had several small charges that were inconsistent with what I spent, but after an hour in line at guest relations, they simply said "well it is what we have documented". I gave up as it was minor but I did think it was poor customer service. I understand the concept of principle! It would also be helpful to know that if you forget to get your charges before you leave the ship that it is next to impossible to get them later at least in a timely manner. Our cruise was a disaster for everyone, so handling things with guest services was a several hour experience. I completely own that I did not get a print out before I left, but I didn't know how hard it would be. My mother was injured and I needed to send information to HAL's insurance within 7 days. I have sent emails, called, and tried on line. I have long since missed the window. SO be sure to get your statement before you get off the ship!!

We were on the New Amsterdam Dec 16. The BB King lounge is now the Rolling stone Lounge. It looks the same but different music. The band was adequate and the music was more rock-n-roll oriented. IMO BB King was far superior.