Jetswdo

Unfortunately none of the listed persons at the customer relations phone numbers have those same emails as written above. We calculated that we are out around $400- due to this fiasco. If this somehow gets made right by Princess, I will post again. In the meantime, we are trying to not let this ruin our cruise once we board the ship. So now, everyday I am checking on the app that our cruise is still listed with us on it- I've completed the check in process- but then again, that didn't mean anything when that poorly trained representative managed to cancel our trip and excursions!

Thanks for the names of who to email. I will do this later today. Just for the record: I am an older person and in the past of many cruises I have found it quite easy just to make a phone call to the cruise customer service. This includes Princess. I am a retired TA----I don't think this would have made any difference to the people who are implying that this situation was somehow my fault. My point was that somehow an representative pushed the wrong key or something like that, which resulted in this fiasco. How asking a representative to just change reservation to another date would result in a cruise cancellation is beyond me. And if this could happen to me, it could happen to ANYONE, At this point, I just want Princess to make this as right as they can. Yes I am very disappointed that the shore excursions people couldn't have extended themselves to contact the provider of the tours to reinstate our names- they can see that we booked these tours months ago. This does have me steamed! Thanks again for those of you who posted a SUPPORTiVE reponse-- makes me feel a little less alone on this . Anita

Two days ago my nightmare with Princess began. Let me first say I am Platinum level, and in the past, found Princess really easy to deal with before boarding. Never had any issues. UNFORTUNATELY UNTIL NOW! I rarely complain about anything, but if this has happened to me, it could happen to you. Here's what happened: I wanted to change a dining reservation, that was all. (Yes, I now know how to do it on the app) After speaking for a couple of minutes with the agent who could barely speak English, and very distracting background noise, he said no problem and supposedly changed the reservation for me. I then said, could he kindly email me a note with the correct date for the reservation. So he said ok. I then hung up. 5 minutes later I remembered I had another question so I called back again. This time, another agent, again, hard to understand, and the distracting background noise once again. I ask my question, and the agent said "your cruise has been cancelled" and that I did that 4 minutes ago. OMG! I get hysterical and said I never did that, please fix this immediately. I then get put on hold for the longest 5 minutes of my life. Then the agent says ok, your reservation has been restored. So after I calmed myself down, I then ask my question which was about a shore excursion. The agent then tells me, "Oh Oh, all you shore excursions have been cancelled!" (I booked and paid for all months ago!) So he slowly started to re book my excursions. It turned out that two of the ones that I really really wanted, were now full. I said yes, two of the people names are mine and my husband.! Bottom line 3 agents later, those excursions were lost, due to no fault of my own. The last agent that I spoke with, who actually spoke clearly and actually listenned to me, no distracting background noise, advised me to contact customer support on line and state all the facts of what happenned to me. ( I did that, with no response that they even received my email) Meantime, for one of my cancelled excursions, I was able to find a similar one through Viator-- the other one could only be done with Princess, so we will be spending the day on board the ship, very disappointing. So now, every day, I keep checking to make sure that our cruise isn't cancelled (I've paid for everything including flights, etc. Anita

Just want to let all of you guys/gals: Yup, I went on computer at 9:05 (Pacific time on the 15th of April (for my 130 days out-- April 16---- and sure enough the reservations were open. No problems at all. So thanks again, everyone! Anita

Thank you so much to both replies. Very informative. Ok, so I will then click on "too early to reply" after I have logged in. So it should hopefully work. If it doesn't or I can't book the times I want for reservations, I will then email the land concierge address which sthrngary graciously provided. I already have that pre written on my "mail waiting to be sent"---- this is the first time I have booked Haven---testing the waters to see if it is what I would do again with NCL. I'll respond again with how the booking the restaurants worked out. (April 16-17 ish). Anita

I understand that if you book Haven, you can make your reservations 130 days out. I have the address for the concierge that Gary kindly wrote out and said to make contact 130 days out. I was just wondering why on my reservation it says I can book on line on April 26 (120 days out)--- Shouldn't it have said April 16, which would then be 130 days out for Haven guests? Should I then just send my requests to the concierge in an email on April 16 and then book on line on the 26 as well, to make sure that I have the reservations? For those of you who have been in Haven, your advise is appreciated. Thanks, Anita

Hi--- I found a site where it was marked MPC, or something like that-- I assume MP meant Marco Polo. Thanks, Anita

I can't find any place which dock Princess uses in St. John NB for my Canada cruise. Is it the Marco Polo or Diamond? Thanks in advance. Anita

Thanks again for your response. We were in Seattle maybe 6 years ago or so ( a few years before pandemic) and a couple of times Uber driver would cancel on us last minute ( I suspect for a better offer) it was really annoying--- we tipped generously when a driver finally did actually show up! I'd rather pay a little extra to pre- arrange a pick up from the ship- coming back to port I wouldn't bother.

Thanks for the info-- Is Uber reliable in Quebec between the port and Frontenac area? Can you pre arrange with them, so that we are not competing with others who need to use a taxi? We are ok walking in the area near Frontenac. We just can't handle the walk from ship, which I think now is at wharf 30-- to and from that area. We had trouble with Uber a couple of times in Las Vegas and Seattle. Other times worked out great.

I'm trying to find out if Emerald Princess now uses Wharf 30? If so, is there a taxi stand by the ship? We will need a ride from ship to and from Frontenac area (We have mobility issues) On the Thurs that ship docks, we have 1 tour that leaves by Frontenac. On the Fri on disembarkation we will need a ride to our hotel (near Frontenac) from the ship. Thanks for any assistance. Anita

For any one who has done the Canada cruise with Princess, specifically, can you recall which pier Princess uses in Quebec City? Thanks, Anita

I may end up at Haven for lunch any way---- but I really would rather just eat there for dinner. Thanks again for all responses. Appreciate it. Anita

Thanks-- We booked the lowest Haven category to see if it would be worth it for us for future cruies--- Since we will be eating diner at Haven restaurant that night, we just want to eat a light lunch-- as I stated when I started this post we thought we would eat lunch at American diner- as a Haven "Perk" but now that it is a regular complimentary venue, with little variety --- the local sounds perfect for us. Anita

I figure we will be on board around 11:30--- So I think we will try to make our way to the Local as soon as we board-- if that doesn't work out we will give to one of the mdr--- Thanks for the info. Anita