Have a third party insurer. As I understand it, they had only up till Friday last to revise booking and it had to be taken within 90 days. Getting vouchers could be good for more than a year. Either way, it's a bummer if whole purpose of this cruise was for Israel. But at least we can now pick something else
I was told the other day by Berkshire Hathaway whom I took the insurance with that if we got vouchers and sent the proof, they would roll over our insurance money to the new cruise. That would be a saving of over $2200. I will call tomorrow and double-check.
I would call again and ask for a supervisor. To be out that money is outrageous, especially since they are giving vouchers. Do not accept this. Be persistent, but nice. Please let us know.
What foolish business practice by not letting you transfer monies whereby they would be getting $4000 more! Totally inflexible. Viking policies allow for terrorism, not war! Is that way with Berkshire Hathaway. I am hoping they take Cyprus off the table and find someplace else farther away out of that region altogether.
I agree with you. At least offer an FCC if they do sail. Going to Cypress makes nonsense. Their reputation for excellent customer service will be tarnished forever if Viking gets sucked into something that they could have been avoided.