Jump to content

Cruise Raider

Members
  • Posts

    15,442
  • Joined

About Me

  • Location
    San Francisco Bay Area
  • Interests
    Cruising
  • Favorite Cruise Line(s)
    Celebrity and Princess
  • Favorite Cruise Destination Or Port of Call
    Alaska

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

Cruise Raider's Achievements

  1. @Thrak .. we were onboard recently with friends that weren’t yet elite. It appears, at least on the Royal Princess, that elites didn’t grab a tender ticket but were sent to meet in the Take 5 bar to be taken to the next waiting tender as a group. Our platinum friends were not allowed to join us .. we asked. We just had to meet up with them once onshore. I am almost sure that exceptions are made but that is our recent experience.
  2. It was impossible to book any dining as we were on the Royal and transferred over to the Majestic for a B2B, It showed as one cruise in the app for all three sailings. I don’t think the app has been able to handle B2Bs, much less Side2Sidea very well since its inception.
  3. Hmmm? Good question! Honestly, I think it is that it was given (or at least those optics) and then taken away. Plus, it wasn’t really targeted as my friend that books a lot of cruises as well got the promotion but it wasn’t pulled from her. My bookings were corrected in the long run on the two sailings I had booked under the promotion, thanks to my CVP. I am really trying to move past this, which is why I posted once I had calmed down a bit. But actually, I feel penalized just because we’ve booked a lot of future cruises with Princess. Why punish us for that? It makes no sense to me. And, as I’ve mentioned, I’m not looking to cancel everything I have booked with Princess but will also be looking at other options to spend my travel dollars.
  4. We have done this recently, but up in Vancouver. You will have what looks like one cruise on your app but you will get two different medallions. It is awkward to make reservations in the medallion app but otherwise, everything will just go as expected.
  5. Looks like it starts at $75 for a manicure .. and discounted if you are elite.
  6. I am so dismayed by this. It really makes me feel like looking into other ways to spend my discretionary dollars. We have almost 100 cruises under our belts and over half of those with Princess. My CVP has been so wonderful to us but I am just so disappointed in this latest scenario. My DH is urging me to send this concern, not a complaint, to corporate.
  7. Yes, you said it loud and clear! I don’t need a parade or even recognition but JP is no Jan Schwartz! Just respect for all your guests.
  8. I think it’s just that we shouldn’t be penalized for having a number of bookings with Princess. We shouldn’t be rewarded for that? I know it’s marketing but really? That is what has got my goat!
  9. That was exactly the explanation that was given to me but as noted, it wasn’t what I see to be true. I get that some cruises didn’t offer the OBC .. I say, that is ok! But to tell me it isn’t for those that that have not travelled in over a year wasn’t a true statement. And the fact that I had it but then it was pulled, further irritated me. Believe me, I am so much more calm about it now than I was over the weekend. The whole scenario has questioned my loyalty. I do love the staff so much on Princess … that’s the thing I struggle with the most.
  10. My CVP did honor it after all, as I sent back the original invoice I had received.
  11. I totally understand the casino deals are a completely different animal.
  12. I do agree with luring new customers, too .. but that wasn’t the case. It was given to my friend that told me about it who cruised with them just a couple of months ago. So, that wasn’t a valid explanation. I think maybe that’s what bothered me the most is that I was lied to. Plus, I had it and it was yanked from my account. Perhaps I was given that by mistake .. so then, say so.
  13. You can just try a mock booking and go almost all the way through and check what is included in your fare. That’s what I did.
  14. While I am pretty much a positive person, especially when it comes to cruising, there are things I get irritated with but don’t rant on and on about them. However, there is a problem that occurred last week and it still bothers me. I waited to write this post until I am calmer about the whole situation. My friend, that travels quite frequently, told me about a promo that was being offered for extra onboard credit. I checked all my future bookings I had the promo showing on half of the cruises I checked under my log in. I am perfectly ok with that! Some booking increased in price so, the extra OBC was awash. I sent what I wanted done to my CVP on 2 bookings and the bookings were adjusted and the new invoices reflected the additional OBC. However, when I looked into my cruise personalizer, half the OBC disappeared under these bookings the next day. Then, Princess sent me new invoices later that day and all the additional OBC also disappeared. I wrote to my CVP and she told me there was no evidence I ever had that promo, which doesn’t expire until the end of the month. I again checked the Princess website and I was locked out from looking up any cruises under my log in the remainder of the day. I checked the following day and bingo, the promo was no longer showing up under mine or my DH’s login. In further inquiry, my CVP told me that they are targeting people that haven’t traveled with Princess in over a year with the promo and that’s why I didn’t receive it. Well, that’s certainly not true as my friend that told me about it travels as frequently as I do. Plus, I had the promotion but it was then pulled! So, WTH? Isn’t my money as green as anybody else’s? Why would Princess want to tick off their frequent passengers? It was explained this comes down from corporate and that’s the way they want to grow their business with new guests. But, when I recommend a vacation to my friends and family, do they really think Princess would now be my #1 recommendation after they’ve decided they aren’t so ‘humbled by my loyalty’ after all?? I just have such a bad taste in my mouth about this whole situation, even though they would have been on very thin ice trying to deny me the additional OBC with the original invoice showing it. While I’m thankful my CVP was able to retrieve it for me on those two bookings, I’m still very disappointed they decided to take the promotion away from us and then only offer it to their new target demographic and then some others of their choosing. Isn’t someone that cruises an average of once a month, always buys the package, doesn’t complain about much, is not demanding while onboard and is both kind and generous to their staff exactly the type of demographic they would want at the end of the day? If Princess has decided they can easily do without this type of passenger, I may have to reevaluate my relationship with them. Just of note, I am not saying I will never travel with them again .. I just may look elsewhere, too.
×
×
  • Create New...