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happyiam

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  • Posts

    272
  • Joined

About Me

  • Location
    Ontario, Canada
  • Interests
    Cruising, Sewing,Walking
  • Favorite Cruise Line(s)
    RCCL
  • Favorite Cruise Destination Or Port of Call
    anywhere

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happyiam's Achievements

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Cool Cruiser (2/15)

  1. Thank you all. Having heard of others getting their cruises cancelled and never having to dispute anything with the bank, I am going to pass on your comments and just pay again. If not cleared we will cancel as duplicate transaction.
  2. Thank you for this info. That's more than the bank told her.
  3. Thank you. Yes she went in and spoke with manager of her branch and is no further ahead,
  4. I am thinking this is probably the best route. Thx
  5. She has a paper showing it as pending. It has been pending now for 5 days which the bank says is strange...She has sent a complaint to the banks customer service.
  6. This is a friend I've had for over 60 years. More like a sister. Yes I can definitely you do this, but prefer this as a last resort. She doesn't want to be on the hook though for paying double.
  7. Looking for advice from all the knowledgeable cruisers here. My friend and I booked a cruise in August for end of April this year. The problem has happened when we tried to make final payment. We went through our travel agent, both paying our half with credit cards. Mine went through without any problems. When my friends was entered, nothing showed up at the agents end. He said to look again later to see if it was just a glitch causing the delay. We didn't check back with our agent until the following day. My friend's bank account says payment is pending, but when contacting Royal's agent now, he told the travel agent the card was declined. The bank says Royal has to issue a refund, but Royal says they don't as it was declined. Help please. Who should we escalate this issue to? Her money is being held in limbo! Final payment is due in 4 days, although the agent did give her a week longer to correct this. Out agent doesn't know what to do. Thank you in advance for
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