PhilK2000

we are finally also rebooked from the April 20, 2024 TA to Nov 3, 2024 Dubai to Singapore . My case was a complete mess, as the April TA was also re-booked from a previously canceled Resilient lady itinerary. so double cancellations ,surprisingly two holds on the Dubai cruise , one in balcony and one in a suite (where we should be as this was our category on the TA), missing funds on a fully paid TA now in October which had nothing to do with canceled brilliant lady TA but it was paid with the FVC I received initially due to the cancelled resilient lady TA and so on etc etc . There were two VV people sitting on my case a whole day to dig into this , they called me every 30 min to answer questions . At the end : we got rebooked to a suite on the Dubai cruise but also received a complimentary upgrade to a suite on our upcoming October TA because of the mess and emails back and forth the last 2 weeks . I had almost a tear in my eye because that was a quite stressful time in the last two weeks as friends were already booked or rebooked on the Dubai cruise and there were no more suites available on that one beside the one we had on hold where anything can happen accidentally. I have to say that the VV customer service is outstanding and I am looking forward for my first cruise with them and remain a loyal customer.

I have only the option to do a full payment online . That would be over 5k . And then ? I would need to ask VV to return it to me once the rebooking is succeesfull. But you know how it is once money has been sent ….

Still struggling. Today I received an email from VV that they can't rebook me because there are no more RS on my requested Dubai to Singapore itinerary . However I have since Monday on hold such a suite in the same category I had on the cancelled April 20, 2024 TA. The person who is processing my cancellation obviously haven't seen the note that there is a cabin on hold. VV Sailor Services can't do anything beside to provide the info to the special department. My TA is taking care now the problem, my fear is just that the hold will be somehow released and then nothing can be done. I am so exhausted.

Yes same happened to a friend of us today. I don’t know how such a mistake can happen . Or this was maybe a default email . Strange . He responded to the email what should be rebooked and is waiting for a response .

No . I spoke today with VV . It obviously takes up to 7 days . She expects earlier as I submitted mine directly on Thursday. She was very clear that she can’t do anything as this is a special team taking care of this.

It looks like they do this but not for cruises which will be released on Monday . It is the second I read about . The other one was also an already released one .

That’s good . I was afraid that people call in and try to do it before Monday.

What did the say ? You need to wait until Monday and call them again or only via this form ?

So does it mean I can only rebook to the same category only on BL, or on any other ship?

This loooks far from being ready for December 🙁

If you go on google maps and Fincanteri in Genoa you can see some newer photos . Not very recent but newer than in the link https://maps.app.goo.gl/QtopynxrXP1y52xx6?g_st=ic

I hope these are only rumors and everything goes as planned with no cancellations .

It is official . VV UK confirms Portsmouth https://travelweekly.co.uk/news/tourism/virgin-voyages-confirms-return-to-portsmouth

It is official. Virgin spokesperson confirms return to Portsmouth https://travelweekly.co.uk/news/tourism/virgin-voyages-confirms-return-to-portsmouth

No . There will be no BL transatlantic . BL Start date will be rescheduled to May 2024 with a direct start in Portsmouth as she is built in Europe anyway. SL remains as it is . VL will be repositioned to San Juan and take over the BL cruises but as said these are rumors . I hope that this won’t happen as I am booked on the April BL TA.