Any Ideas ?? C & A Online Loyalty Voucher

Online there was a £70 C & A Loyalty Voucher for AOS Transatlantic in November 2013. I called the UK C & A office and asked if this could be used if I booked with a US TA. (I have names of people I spoke to).

I was advised that vouchers sent by post could only be used in the UK but online vouchers are International, can be converted to 12 currencies and I could use a voucher in £'s if booking with a US TA as RCCL will just put the voucher code into their system and it would convert it to $'s.

I therefore booked the cruise and RCCL US are now saying they won't accept the voucher !!!

I called the UK C & A office back who confirmed the same as above. They advised sending a screen print of the online voucher page to my TA which says it can be used in 12 currencies. I did this, my TA sent it to RCCL US and still the same response - it wouldn't be accepted.

I then spoke to a team leader in UK resolutions office who rang the US Loyalty Manager and she got the same response.

While £70 ($108) doesn't seem like a lot of money it actually is to me as I'm retired due to ill health on a low pension but love my RCCL cruises so live on a tight budget to enable me to cruise on bargain priced voyages as often as possible.

I don't know what to do next to get RCCL to honour this voucher.

Does anyone have any ideas please?

Thanks a lot :)

Have you used other benefits on your booking?

Balcony discount?

Booked on board?

Next cruise certificate?

You can't combine the voucher with any of those.

Have you used other benefits on your booking?

 

Balcony discount?

 

Booked on board?

 

Next cruise certificate?

 

You can't combine the voucher with any of those.

No, no other benefits on the TA :-)

No, no other benefits on the TA :-)

Send your info to Goldstein , at least you will get an answer from the main office. Probably not what you want but an answer none the less.:)

Send your info to Goldstein , at least you will get an answer from the main office. Probably not what you want but an answer none the less.:)

Good idea. I'll try it :-)

Is the voucher still current? Can you log onto the US C&A site and a get the US$ voucher? If so then forward it to coupons@rccl.com and keep you fingers crossed!

Sent from my Speak & Spell using Tapatalk

Is the voucher still current? Can you log onto the US C&A site and a get the US$ voucher? If so then forward it to coupons@rccl.com and keep you fingers crossed!

 

 

Sent from my Speak & Spell using Tapatalk

Good idea Beth C !!!! I've just registered on the US C & A website and managed to download one in US $'s.

I'll send it off to the e mail address you gave and post on here if it works out or not when I hear back from them ! Thanks :-)

Good idea Beth C !!!! I've just registered on the US C & A website and managed to download one in US $'s.

 

I'll send it off to the e mail address you gave and post on here if it works out or not when I hear back from them ! Thanks :-)

FYI it does take a while to get them applied - out of the 5 cabins we have booked for our next cruise it took about 6 weeks to see them all applied with no rhyme or reason to the order they were applied (ie gold members before Platinum/Emerald's)