Would a cancellation fee change your booking habits?

Azamara Club Cruises just instituted a new charge -- a $50-per-booking "administrative fee" for travelers who cancel their cruises, cruisetours or pre-/post-hotel packages 91 days or more prior to departure. Turns out Regent Seven Seas and SeaDream Yacht Club have similar fees for canceling a cruise prior to final deposit. Get all the information in our news item: http://www.cruisecritic.com/news/news.cfm?ID=3792

The cruise lines have been pretty quiet about these extra charges and we want to know -- now that you're alerted to these policies, will that change the way you book? Share your opinions in our poll.

No. We would continue to book in the same fashion we have for many years. It is very, very rare for us to cancel a booked cruise.

We have done so when we learned I needed very serious surgery but a cancellation fee would have been the least of our concerns at that point.

If the fee is within a reasonable range, we would roll with it.

In general I don't make reservations that have cancellation fees unless it is short notice. I avoid those cancellation fees even in that situation. In short, if there are cancellation fees, I look hard for another option.

We have taken about 20 cruises and never canceled one. Many we have booked 18 to 24 months in advance. So, no, a cancelation fee would not bother me.

All together now - Rip Off! Bye-bye Azamara (before we even sailed with you).

I believe Carnival has a lower fare with a cancellation penalty. You can book with this lower fare and pay a penalty if you cancel, or book with higher fare with no cancellation penalty. But, heck, airlines have been doing this for decades now.

I believe Carnival has a lower fare with a cancellation penalty. You can book with this lower fare and pay a penalty if you cancel, or book with higher fare with no cancellation penalty. But, heck, airlines have been doing this for decades now.

Yes, with Carnival it is called Early Saver program. Works very well for the passengers that take the time to actually read their cruise documents. I am on my second booking under ES and am very happy with the way it works. The benefit is that you get price drop, cash back, OBC or upgrades up until 2 days before the cruise date. All other forms of booking Carnival has started no refunds or OBC after final payment.

Booking a cruise takes time of a paid employee, telephone services, etc. Cancelling that cruise and then having to book another person into the room costs too.

In these days of tight budgets for business, why not expect this fee. It forces cruisers to get serious, not just be "dreaming" and then not perform.

Easy answer: it depends. As with airlines, one looks at the bottom line, as well as chances of cancellation. Would you pay $60 more for one cruise line to avoid a possible $50 cancellation fee on another? I wouldn't. We all buy airline tix with cancellation fees. It's possible to largely avoid these, but often by paying more for the initial ticket. A cancellation fee is one fee-- and a hypothetical, not certain one-- among many others. I'm not familiar with this particular cruise line, so have no idea whatsoever if I'd use them. And there's always trip insurance in case of cancellation.

Here in the UK we have a very effective cancellation fee! You pay your deposit when you book - usually around 10% of the total cost - and then if you subsequently cancel you lose the entire deposit which can be hundreds of pounds... So cancellation fees would not change most Uk-ers' behaviour as we have to be almost certain that we want to go on the holiday before booking or else risk losing a lot of £££

Booking a cruise takes time of a paid employee, telephone services, etc. Cancelling that cruise and then having to book another person into the room costs too.

 

In these days of tight budgets for business, why not expect this fee. It forces cruisers to get serious, not just be "dreaming" and then not perform.

ITA! There is a lot of "behind the scenes" work that travel agency employees do when and after a booking is made. A lot of people don't understand that or don't care. :rolleyes:

We had to cancel 2 HAL cruises due to major damage to our house because of the snows.

Any fee HAL would apply for cancellation would be all right with us -- there is no way we could/can go on a cruise with a house in ruins.

Who cares? $50 isn't much compared to the cost of the cruise, and is still less than the cancellation fee for nearly every airline. I don't know what surprises me more - that this fee didn't already exist, that this is actually newsworthy, or that anyone seems to be upset by it.

We're cruising in July, paid the required deposit of $1,700 last December. To the best of my knowledge, if we cancelled the cruise any time after that, the deposit would be lost (unless our travel insurance covered the situation).

So, no, paying $50 wouldn't be a really big deal to me - if it meant the actual deposit would be refunded. :)

I always purchase 3rd party insurance for any of my travel. If there is a possibility of a cancelation fee I make sure that I purchase within the timeframe to cover preexisting conditions.

Aunty Pat

Barefoot Windjammer - Phantom ‘81

K&D German Rhine Line ‘84

NCL - Norway ’85, Pride of America ’05, Southward ’87, Star ’97 & ‘05, Starward ’92, Sun ’02 & Windward ’93

RCCL - Song of America ‘89

American Hawaiian - Independence ‘98

HAL - Volendam ’99, Noordam ’06, Oosterdam ’07 & ‘09, Statendam ’02 & ‘08, Prinsendam ’03 & ’06, Westerdam ‘09 & Zuiderdam ’04, ’06 & ’07

Carnival - Spirit ‘05

Celebrity – Summit ‘05

Cruise West - Yorktown Clipper ‘06

Princess - Golden Princess ‘07

A & K - East Queen ‘07

Cunard - QM2 ’08

Crystal – Serenity ‘09

A lot of companies do cancellation fees. My husband and I booked a tour while on a cruise once and decided to cancel and do something on our own. There was a $40 cancellation fee we paid.

So no if they had a cancellation fee it wouldn't be a big deal. We haven't yet had to cancel a cruise and if we did we would have a good reason. I would think the fee would be the least of our problems.

I quite using a TA who started charging a $25 pp change/cancel fee. If there is a price drop, it could cancel out the price drop if its only a small one.

It was enough to book direct, which I prefer anyway... even though the TA discounts.

When you count up all the chances for fees, like now Carnival you owe $50 pp change fee with their ES rates, plus the $25 pp change fee .. or you can lose your deposit if you dont rebook ... I try to not get into any more situations than i have to, and to avoid all these fees.

of course I never book intending to change ... but things could change in my life with elderly parents.

A cancellation fee "might" change our cruise booking habits depending upon the fee.

We stopped using the TA we'd previously used for booking cruises when they instituted a policy of non-refundable deposits for cancelled cruises.

We've yet to ever cancel a cruise we've booked, but we often book a year or more ahead of time and one never really knows what can happen between booking and final payment date. A cruiselines $50 pp fee for cancelling isn't likely to deter us from our booking early but say $250 pp or more would certainly have us thinking twice about booking so early. If we were attempting to choose between two different cruiselines with dates, itineraries, and prices that were very similiar a cancellation fee by one of those cruiselines would certainly be a consideration in which line we chose to book far ahead.

Be it the airlines or hotels, ect. when booking far ahead we always give more consideration to booking a reservation that can be changed or cancelled without paying a fee or loosing our entire payment then one with a cancellation fee. That's not to say we don't sometimes still make the choice to book the one with the fees but it is something we take into consideration before making our decision.

The '' f e e '' concept has been around for over 15 years now......TA charge them, airlines charge them, resorts charge them,ect,etc....so long as it is identified with a scenario which creates add-on work coupled with a loss of revenues for the provider, AND the fee is reasonnble....it is parts and parcel of doing business in the 21st century.

I'm actually surprised the cruise industry is perhaps the last one to react .

Exhorbitant fees are like exhorbitant costs: worth combatting and fighting for. Reasonnable fees are like reasonnable costs: it's what you pay for what you get.

As well, there is the old adage.....'' nothing, but NOTHING is ever free''.

Cheers

Let's hope that this will stop the early bookings that know full well they are going to change the booking when the price drops!

As has been stated we in the UK have to lose ALL our deposit if we play that game.

Now perhaps we can have a more even playing field.

My TA charges a $25 processing fee on bookings, which I paid last week when I canceled our Oasis cruise for January. I have no problem with that, as she did have to put a bit of time into calling in the booking.

What I did have a problem with was in the documentation this agency uses now since they became part of a larger group of TA's, is it says they can charge up to $105 per person for canceled bookings. I told her when I booked that we can forget about proceeding with the booking if they were going to think about applying that charge in the event we canceled. No way would I pay $420 in penalties to them, which is almost as much as the commission would have been. She just said it was a CYA thing in their paperwork, but not something they would charge their regular clients.

It could stop me from booking the line since I have medical conditions. I have changed bookings to later dates so if the fee would not be taken then I would consider it.

My TA also charges a processing fee and some other fee. I would not be out the fee if I were to change dates and a limited amount if I changed cruise lines. It's not that big of a deal. I just assume book early and get the cabin location I want and be around for price drops along the way. But if the fees got to be more than $100, I might wait until I could least see what air fare costs were, especially next Europe cruise.

What I did have a problem with was in the documentation this agency uses now since they became part of a larger group of TA's, is it says they can charge up to $105 per person for canceled bookings. I told her when I booked that we can forget about proceeding with the booking if they were going to think about applying that charge in the event we canceled. No way would I pay $420 in penalties to them, which is almost as much as the commission would have been. She just said it was a CYA thing in their paperwork, but not something they would charge their regular clients.

I hope you have your TA's statement in writing, preferably written on your reservation.

"Written" terms ALWAYS trump "said" words. He said / she said is not good enough to override written conditions in any contract or agreement.

If there were cancellation fees than I would book closer to the departure date. I usually book a cruise 12-18 months in advance but if there were fees than I'd probably wait until the prices/schedules for airfare was available.