Upgrade question - is this nuts??

[Elann]

I have a question. I booked my cruise in Oct 2011 through a timeshare. We get a balcony state room but I was interested in upgrading to a mini-suite. For the date we purchased, a balcony is $1929 and a mini-suite is $2069. When I called to see how much it costs to upgrade - I was shocked when I was told that it was $1974!!! I feel it is crazy that we would be charged more than the cost of one person on a balcony for what should be a lot less. Does this sound right to you?

[Starry Eyes]

when I call to upgrade, NCL expects me to pay the difference between the current cost of the proposed upgraded cabin minus the cost of my old booking...I have never used a timeshare booking, but I think you need to know the cost of your cabin to the timeshare when you booked in 2011. the current price of your balcony has no bearing, just the cost on your booking from 2011.

[Elann]

It was the same as now.

[emcelh]

My experience has been the same as Starry Eye's so I'm guessing it has someting to do with using the timeshare. You could call again and see if you get a different answer.

[drumexpert510]

Yes call again... Each PCC is different.

If you are not getting anywhere ask for a supervisor, they can make more happen.

[keystoneboarder]

Originally Posted by drumexpert510

Yes call again... Each PCC is different.

If you are not getting anywhere ask for a supervisor, they can make more happen.

If you used your time share, you booked through a TA. NCL will refer you to your TA about price if you booked with your timeshare.

Every PCC is different, true, but that has nothing to do with the price.

[Starry Eyes]

Originally Posted by Elann

It was the same as now.

I, too, wonder if the issue goes back to the timeshare. Can you be sure how much the timeshare company paid for your balcony cabin? Might they have gotten a discount on the balcony cabin? If so, maybe that is why you are getting a large upgrade quote. Is the timeshare company now acting like a go-between or agent, such that you must call them rather than NCL for service on the reservation?

[ndabunka]

Using Time shares and hotel points are both similar. Both can help you get on the boat but you are at Carnival's mercy for any potential upgrades. I did something similar in 2007 with Marriott Rewards points. 200K points or there abouts for a nice Ocean View room on the highest deck. I tried to upgrade to a balcony and they tried the same tactic wanting another $1,800 for the upgrade ($900 each person they said). I tried to play hard ball and told them no thanks but call me back if you would take $300. I didn't hear so I tried again a few weeks before the sailing and they were essentially sold out so they said, sorry.

One note: They only allow a very limited number of cabins to be bought using either time share or hotel reward points so you HAVE to book those early anytime you do one of those types of transactions. Good luck but it won't be easy to get a "reasonable" upgrade.

[Elann]

Thanks. As much as I would have liked an upgrade - I will not pay $2000 for it! Alt least I am going to Alaska!

[Elann]

Originally Posted by ndabunka

One note: They only allow a very limited number of cabins to be bought using either time share or hotel reward points so you HAVE to book those early anytime you do one of those types of transactions. Good luck but it won't be easy to get a "reasonable" upgrade.

Believe me, whe we decided to try to book it, I was on the internet 12 times a day and calling my timeshare 4-5 times a day! I just happened to luck into it and the moment I booked it - the cruises were gone!