Posted January 28th, 2011, 01:58 AM
Hello UK Azamara Followers:
I am pleased to provide you with the final information that I have received from the UK management team in London about the following outstanding UK and Ireland issues:
Free Air Promotion
The UK has added two additional gateways to London-Heathrow for this free air promotion – Manchester and Glasgow International which should offer a broader regional coverage and make it more convenient to vacation with us. A mandatory pre and/or post night stay will be required in the embarkation and/or disembarkation point of the selected voyage. Transfers to and from the airport are also included.
Azamara Club Cruises is unable to pre-book your seat assignments. We recognize how important this issue is to all of you and we are disappointed that we cannot provide you this service. In order to pre-book your seats, please contact your travel professional or the operating Airline directly who will then be able to assist you. There may be occasions when the Airline is unable to fulfill your request (such as if you are traveling as part of a group with a “block” of seats allocated or on a low-cost carrier) but the airline will be able to advise whether or not they can provide that service. For your information, this current seat assignment policy applies to all three Royal Caribbean brands.
UK guest booking transfer fee
The standard policy in the UK and Ireland is that a booking transfer is classified as a major change and a £75/person fee is applied to the 1st and 2nd guests on the booking. This policy is stated in the UK brochure’s terms and conditions. This fee is levied when guests change their brand, ship and/or sail date regardless of the price or inventory on the original booking increasing or decreasing in value or class. This policy applies to changes made outside of 56 days prior to sailing.
Major changes made inside of 56 days will be subject to applicable cancellation penalties as per the most current edition of the Azamara Club Cruises brochure (which will be at least loss of deposit which is £150/person in the UK market and it will be applied to all guests on the booking, not just the 1st and 2nd guests).
Azamara Passages Onboard Booking Program
Any guest onboard an Azamara Club Cruise voyage and make their next reservation while onboard and obtain these benefits: 1) a reduced deposit, and 2) an onboard booking savings. This program applies to guests of all nationalities. Further - the onboard booking savings is combinable with almost all Azamara promotions; however, it is not combinable with more than two other OBC and cash-off offers.
The Open Passage option at this time is not offered in the UK. It is available only to guests residing in the United States and Canada; however, preparation is underway to provide this program to UK guests. Although I cannot provide you with the exact date when the process changes will completed, we do have plans to make this available to the UK cruise market and as soon as more information we will be advising both our trade partners and our valued guests.
To those who have posted about an incorrect transmittal letter with their Azamara brochure I appreciate you bringing this to our attention. I spoke with the Management team in the UK they sincerely apologize for the error and any confusion this may have caused. The brochure now has the new 2011/12 itineraries and pricing and the letters have been updated to reflect the latest UK news and offers as shown below:
Important UK Offer
Book before the 31st March 2011 and you can save up to £200 per stateroom* and free flights* on selected 2011/12 sailings. Please contact our Personal Cruise Specialist on 0844 493 6009, or your travel agent. Also, visit www.azamaraclubcruises.co.uk
where you can find the latest special offers online.
(* Specific restrictions and terms and conditions apply – see website for details.)
If you have additional questions about the programs above, please contact your travel agent or a UK Personal Cruise Specialist at the addresses shown above.
I thank you for your patience during the process while this information was reviewed and discussed by our London management and approved for posting.
Chief Blogging Officer*
Azamara Club Cruises
(*CBO is an authorized and compensated representative of ACC)