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December 23rd, 2011, 12:13 PM
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5,000+ Club
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Join Date: Jul 2006
Location: Orlando, Florida
Posts: 8,976
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Quote:
Originally Posted by mommabean
One more thing the C&A rep told me on Monday - whether or not it's true...
She said the count problem only affects those who have a spouse or significant other who's account is linked AND has a different amount of cruise credits. I know in my case and in PH8's case, our husbands have less cruise points than us - even though their "my cruises" accounts will show the same.
Are those of you with correct counts single cruisers? Or have you and your spouse been on all of your cruises together?
Gina
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Single cruiser here, Gina, and my total points are wrong as well. The 12/09/11 cruise appears in my past cruises but the points earned on that cruise have not yet been added to my total.
__________________
Dirty Tom Flint
Upcoming Cruises:
(Unofficially)
Past Cruises:
RCI Freedom of the Seas, September, 2012, RCI Monarch of the Seas, December, 2011, RCI Serenade of the Seas, February 2011, RCI Radiance of the Seas, October 2010, RCI Monarch of the Seas, January 2010, RCI Freedom of the Seas, September, 2009, RCI Monarch of the Seas, January, 2009, RCI Monarch of the Seas, November 2008, RCI Mariner of the Seas, September 2008, RCI Sovereign of the Seas May 2008, RCI Sovereign of the Seas December 2007, RCI Mariner of the Seas, September 2007, RCI Sovereign of the Seas, September 2006, RCI Majesty of the Seas, October 2002, RCI Monarch of the Seas, November 2001, Costa Classica (Asst. Cruise Director) 1991 - 1992, NCL Sunward II, 1985, Paquet Calypso, 1983
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December 23rd, 2011, 01:07 PM
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10,000+ Club
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Join Date: Feb 2004
Location: FL
Posts: 10,219
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Quote:
Originally Posted by OGCFreddie
Single cruiser here, Gina, and my total points are wrong as well. The 12/09/11 cruise appears in my past cruises but the points earned on that cruise have not yet been added to my total.
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So....the C&A rep had no idea what she was talking about. What's new? LOL
It's past Wednesday and the single cruisers who are linked to no one are messed up, too.
Gina
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December 23rd, 2011, 01:08 PM
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10,000+ Club
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Join Date: Feb 2004
Location: FL
Posts: 10,219
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Quote:
Originally Posted by clarea
OK, I think our situation is the same. I thought you showed different cruise points at "my cruises". My wife and I show a different cruise history, but the same points at "my cruises". Thanks Gina.
Bob
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If you call C&A and ask how many points you have, you should get the correct amount each. Or ask the LA on your next cruise to look it up.
Yes, my husband's "my cruises" shows his correct cruise history but my total cruise points. Well...not now. We are both wrong.  
Gina
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December 23rd, 2011, 01:54 PM
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10,000+ Club
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Join Date: Feb 2002
Location: Rhode Island, U.S.A.
Posts: 15,121
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Quote:
Originally Posted by PH8
Oh ye of little faith |
Past experience factors in greatly toward present perceptions! 
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December 23rd, 2011, 02:32 PM
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Cool Cruiser
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Join Date: May 2000
Location: Melbourne, FL USA
Posts: 988
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Same problem here...cruised 12/5... cruise is listed, but count not updated. Strange when it comes to charges hitting your credit card..they hit correctly...they have that correct from the IT group. 
__________________
85 cruises complete with the
86th Celebrity Silhouette 13 Night 11/18/2013- R/T Rome; Italy & Adriatic
B2B
87th Celebrity Silhouette 14 Night 12/1/2013-Western Transatlantic from Rome to Ft. Lauderdale
88th Independence Of The Seas 13 Night 05/04/2014-Eastern Transatlantic from Ft. Lauderdale to Southampton England
B2B
89th Independence Of The Seas 8 Night 05/17/2014-Norway from Southampton R/T
90th Oasis Of The Seas 13 Night 10/14/2014- Wesern Transatlantic from Rotterdam to Ft. Lauderdale
Last edited by swooldri; December 23rd, 2011 at 02:33 PM.
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December 23rd, 2011, 02:38 PM
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10,000+ Club
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Join Date: Apr 2008
Location: Central Illinois
Posts: 16,670
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Quote:
Originally Posted by swooldri
Same problem here...cruised 12/5... cruise is listed, but count not updated. Strange when it comes to charges hitting your credit card..they hit correctly...they have that correct from the IT group. |
Yeah, it's all priorities. Like on the website when you price a cruise, you get that popup that asks if you want to upgrade to the next category for $999 per person per day. That's an irritating but very reliable feature. They can make things work if they want to.
__________________
Bob
Past Cruises
Celebrity: Mercury
RCCL: Adventure, Allure, Enchantment, Explorer, Freedom, Independence, Liberty, Majesty, Mariner, Monarch, Navigator, Radiance, Rhapsody, Serenade, Sovereign, Voyager
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December 23rd, 2011, 03:51 PM
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10,000+ Club
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Join Date: Feb 2004
Location: FL
Posts: 10,219
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Quote:
Originally Posted by clarea
Yeah, it's all priorities. Like on the website when you price a cruise, you get that popup that asks if you want to upgrade to the next category for $999 per person per day. That's an irritating but very reliable feature. They can make things work if they want to.
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You're making me laugh.
But I REALLY DO wish they had a box we could check that would say "do not show me this window again". It's especially annoying when checking pricing from a cell phone. I know what category I want. I can see the prices. If I wanted to upgrade to another category...I'd CLICK IT! Ughhhhhh I hate that window.
Gina
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December 23rd, 2011, 06:02 PM
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Blue Ribbon Cruiser
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Join Date: Jun 2006
Location: Kennesaw, Ga.
Posts: 3,574
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Oh, that made me laugh out loud. I hate that screen too.
My December points are not there either.
E-Beth
__________________
 Have a Great Day! Elizabeth ebethdunlap@bellsouth.net
Mother/Daughter cruise! June 2nd. on Freedom ~ Eastern
Last edited by dachshunddoglover; December 23rd, 2011 at 06:02 PM.
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December 23rd, 2011, 06:15 PM
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10,000+ Club
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Join Date: Feb 2002
Location: Rhode Island, U.S.A.
Posts: 15,121
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Add me to the list of people who hate that pop up.
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December 23rd, 2011, 06:21 PM
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Cool Cruiser
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Join Date: Oct 2006
Location: Charlotte, NC
Posts: 1,976
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Just a suggestion....print out your cruise history since they appear to be correct, just in case IT messes it all up and they loose everything...
__________________
200 nights at sea and counting
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December 23rd, 2011, 06:37 PM
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10,000+ Club
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Join Date: Jun 2005
Posts: 12,446
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I think that everyone's in the same boat, as far as counting credit total vs cruises and points.
Our cruises were incorrectly shown last week, with the cruise shown correctly, but the points were incorrect.
This week the points are correct, but the total points has not changed since our first cruise in November.
I don't even bother C&A with items like this anymore......they always seem to get it straightened out in the long run.
Merry Christmas everyone!!
Rick
__________________
History:BB, SS Hastings X3 '53, '54, '55, BR, SS Brazil '52, Tropical '94, Elation '95; Together, Pacific Princess '96, Veendam '97, Universe Explorer '97, Melody B2B '98, Melody B2B '99, Crown Princess '99, R-2 Greek Isles '00, R-4 Tahiti '01, Mercury B2B Alaska '01, R-3 Med '01, R-1 Med '01, NCL Wind B.C. to China '01, Legend OS Hawaii 4/03, Golden Princess New England 9/03, Legend OS Hawaii 3/04, La Tortue Canal Du Midi 5/04, Mercury Mexican Riviera 2/05, Ziederdam Caribbean 4/05, Legend OS Canary Islands 5/05, Monarch OS 8/05, Westerdam Caribbean 12/05, Mercury MR 2/06. B2B Monarch 3/06, B2B Jewel OS TA & Baltic 4/06, Monarch B2B 9/06,Jewel OS New England/Canada 9/06, Mercury full transit Panama Canal 12/06, Vision OS MR 2/07, Monarch 5/07, Melody Rhine & Mosel 6/07, Explorer OS 10/07, Navigator OS TA 11/07, Vision OS 1/08, Explorer OS 2/08, Monarch OS 4/08, Jewel OS Ireland/Scotland/Norways fjords 6/08, Monarch 9/08, Monarch B2B 10/08, Monarch Panama Canal 10/08. Mariner 1/09 B2B2B "Hornblower". 2/09 Mariner pre inaugural, Mariner 4/09 Mexican Riviera, 5/09 Mariner Pacific NW. 9/6 B2B Mariner of the Seas. Radiance B2B 10/4/09 Mexican Riviera, Radiance 11/09 B2B, Mariner 11/29 B2B, Radiance 1/22/10,Voyager 3/10, Radiance OTS 4/10, Radiance 5/10, Radiance 5/10 Alaska transition, Majesty 8/10 B2B2B, Mariner 9/10 B2B, Mariner OTS 9/10 Mariner 11/10, Allure of the Seas PI, 11/10, Radiance 12/10 Majesty OTS B2B 12/10, Mariner OTS ATH reunion 1/11, Golden Princess Hawaii 4//11, Explorer OTS B2B 10/11,Mariner OTS B2B2B 11&12/11. Princess Sapphire 2/12,Majesty 3/12, Navigator 3/12, Rhapsody Alaska 5/12, Jewel TA 8/12, Infinity-Panama Canal 10/12, Brilliance 12/12 B2B2B.
Coming up: Vision 4/13TA&Fjords B2B, 5/13 QM2, Liberty 12/13B2B, Legend 12/13, Radiance 3/14 NZ, Radiance 4/14 TP...... more to follow
PROUD CHARTER MEMBER OF THE NOOTS. NOOTS #9
CHARTER MEMBER "HOOT TA HOO'S"
Pinnacle Club Member
Celebrity Elite
Princess Elite
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December 24th, 2011, 10:57 PM
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Cool Cruiser
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Join Date: Jun 2011
Location: Singapore
Posts: 2,949
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The updating of cruise points is one area that C&A ought to do much better.
I am having trouble with getting the local agent to apply Platinum Balcony discounts for our cruise bookings next year.
System shows I am still Gold. But with my recently completed cruise in mid Dec., I should be Platinum already.
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December 25th, 2011, 07:53 AM
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10,000+ Club
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Join Date: Feb 2002
Location: Rhode Island, U.S.A.
Posts: 15,121
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Quote:
Originally Posted by Iluvcruising2
The updating of cruise points is one area that C&A ought to do much better.
I am having trouble with getting the local agent to apply Platinum Balcony discounts for our cruise bookings next year.
System shows I am still Gold. But with my recently completed cruise in mid Dec., I should be Platinum already.
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You have plenty of time to get the discount applied. It has always taken at least a couple of weeks for credits from my completed cruises to show up. Expecting credits from a mid December cruise to already be applied is a reach.
__________________
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December 25th, 2011, 04:44 PM
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Blue Ribbon Cruiser
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Join Date: Apr 2004
Location: Manchester,England
Posts: 3,293
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our B2B on Oasis and Allure are showing in the cruise history section but the 28 points we 'earned' for the sailings have not been added to the total of cruise points.
We are usually able to see on the system updates after 7 days a cruise has ended but because of this major cock up we have missed out on a commemorative milestone block while on Allure   .
We leave for Independence on 10th Jan., any one want to bet it isn't sorted before then? . I have sent an e.mail to C&A asking that once it is sorted could we have a block of the Allure sent to our home address, it has been done before for another ship block.
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December 26th, 2011, 05:15 PM
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Cool Cruiser
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Join Date: Mar 2006
Posts: 1,626
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Quote:
Originally Posted by Iluvcruising2
The updating of cruise points is one area that C&A ought to do much better.
I am having trouble with getting the local agent to apply Platinum Balcony discounts for our cruise bookings next year.
System shows I am still Gold. But with my recently completed cruise in mid Dec., I should be Platinum already.
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The local agent does not apply the discounts, C&A does. C&A can see your history and the points earned even if they are not accrued yet. Insist that your agent call C&A. You may want to suggest a conference call or have the agent call when you're in the agent's office.
I was able to get my amenity upgraded by C&A when my credits passed the next threshhold, even though the total has not been adjusted yet.
If your agent still cannot get the discounts applied, it is time for a new agent.
Good luck.
__________________
Beth
77 Marconi E JL*80 Cnrd P'cess S DE*89 Cnrd C'tess S DE*90 Cnrd C'tess S DE*92OceanBrz S b2b canal DE*93 SeaBrz E b2b W DE*94 SeaBrz E b2b W DE*96 Cnrd Cr Dyn Canal DE*97 IslBrz NewEng b2b nowhere MY*IslBrz E Coast repo OC*98 Sensation E AP*GR E OC*99 SeaBrz E MY*W'dam E NO*00 Rembrandt E MR*Norway E AU*Costa Atlantica E NO*01 GR TrAtl MIA/BCN AP*Paradise E OC*02 X MR S Amer JA*X MR AK OC*03 Maasdam E FB*Grand Princess E MY*MJ BS SE*04 X CN E JA*X CN E MY*05 Zaandam E AP*EM W AU*JW Bos/FLL repo OC*Veendam W NO*X Zenith W NO*06 Infinity E FE*EN W MY*EN W AU*X ML TrAtl BCN/MIA NO*07 X CN BS JA*X ML E FE*SO BS FE*X CN TrAtl MIA/AMS MY*EN W AU*FR W OC*X CS S DE*08 EN S JA*NV W FE*EN W MR*MJ BS JL*QM2 TrAtl AU*JW Baltics AU b2b TrAtl SE*MJ BS OC*EN W NO*NV W NO*NV W DE*09 MJ BS JA*RH OZ/NZ CircNav FE b2b MR*EN W JN*MJ BS JL*EN W AU*MN BS SE*JW BOS/MIA repo OC*EN W NO*NV W DE*10 NV W 01/10*MJ BS 01/10*MJ BS 0210*NV W 0310*EN PTY/FLL repo 04/10*MJ BS 0610*GR W 0710*EN BDA 08/10*GR W 09/10*AZ JR HolyLand 10/10*NV TrAtl 10/10*LB W 11/10*NV W (5) b2b W (4) b2b*RD W 12/10*EN S 01/11*MJ BS 02/11*NV W 03/11 3X!*X SL E 04/11*JW TrAtl 05/11*MJ BS 06/11*SR S 06/11*FR E 08/11 W 09/11 b2b*VY Adriatic 10/11 Med 10/11 TrAtl 10/11 b2b2b*MJ BS 11/11*NV W 12/11*LB W 2X B2B 12/11*LB W 01/12*NV E 01/12*MN BS 01/12*NV E 01/12*JW W 02/12*MJ BS 03/12*MJ BS 03/12 2X*MJ BS 04/12*SR TrAtl 04/12 b2b Med 05/12*FR E 06/12*MN BS 07/12*MJ BS 07/12*JW Baltics b2b TrAtl 08/12*MJ BS 09/12*FR W 09/12*MJ BS 10/12*OA W 10/12*JW BOS/TPA W W b2b2b 10-11/12*GR nowhere 11/12*VI S 11/12*ID BS E W b2b2b 12/12*X ML 01/13 SE Asia b2b SIN/HKG 02/13*LB W 03/13*OA W 0313*VI TrAtl 0413 b2b Fjords 5013*NV Med 0513***SP Adriatic 06/22/13 b2b LB Med 06/30/13 b2b NV Med 070713**AD Med 10/13/13 b2b VI TrAtl 10/28/13**JW S 11/30/13 b2b AD S 12/08/13 b2b AD S 12/15/13**BR TrAtl 04/30/14
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December 26th, 2011, 07:18 PM
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Cool Cruiser
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Join Date: Jan 2010
Location: Houston
Posts: 376
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I have even two more problems
I got an email today from Crown and Anchor telling me that I was still Platinum and needed to cruise soon to get Emerald.
BUT, I was just short Emerald 5 ponts in Nov. and when we got back Dec. 4 from an 8 day that should now put me past the Emerald point requirement. (Can't get on RCCL website right now to check)
To make it even stranger, somewhere in our history my DH got 2 extra cruises added to his history on C&A, but we have been on the same amount of cruises. When we got the update in Feb. 2011, he got the congrats he's Emerald and got the pin on this last cruise in Nov. 
I'm afraid to rock the boat with C&A because that might change his history back to mine.
With this past cruise in Nov/Dec, he made enough points to be Diamond.
So, guess I'll wait a couple of weeks and see what they do before I write any letters.
Good luck to all of us with this C&A mess.
__________________
--------------------------------------
Julia and Carl
 Crown and Anchor Diamond Member
Nov 2011 Navigator of the Seas - E Caribbean, Just Us Two for 8 Days
Jan 2011 Navigator of the Seas - W Caribbean, Wings @ Sea,
Sept 2010 Grandeur of the Seas - Key West, Coz, Mark & Deb with us again
Jan 2010 Freedom of the Seas - E Caribbean, Mark & Deb's first cruise,
May 2006 Rhapsody of the Seas - W Caribbean, Just us 2
Oct 2002 Rhapsody of the Seas - W Caribbean,
Sept 2000 Enchantment of the Seas - E Caribbean
April 1999 Soverign of the Seas - Bahama
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December 27th, 2011, 07:16 AM
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Cool Cruiser
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Join Date: Feb 2006
Location: Venice Fl.
Posts: 353
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C&A points
Had same problems as most I sailed with RCCL 11/26 and 12/05/2011 I called many times I guess they got tired of me they corrected my points BUT still have me as Emerald on web site. I have a cruise booked in Jan.2012 and doc's say Emerald, I called again and they changed something so doc's print out as Diamond but still Emerald on site. Comfusing Maybe a new Web Master
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December 27th, 2011, 09:42 AM
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5,000+ Club
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Join Date: Mar 2004
Location: Sugar Land, TX
Posts: 5,560
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My total points finally got updated correctly today. I took a cruise on Dec. 1. It has shown up in my cruise history for over two weeks but the points weren't added to my total until today. I guess they finally got the system glitch cleared up. I had called C&A about it last week and was told they were having IT problems.
__________________
~Dee~
UP NEXT
Silversea Silver Explorer - Feb. 10, '14 - 10 nt. Antarctica
BEEN THERE, DONE THAT
=X= Xpedition - Apr, '13 - 13 nt. Galapagos "B"/Machu Picchu (Quito, Baltra, Santiago, Rabida, Bartolome, N. Seymour, Santa Cruz, San Cristobal, Cusco, Sacred Valley, Lima)
=X= Silhouette - Sep '12 - 12 nt. Holy Land (Rome, Santorini, Nazareth, Jerusalem, Alexandria/Cairo, Naples)
RC Adventure - Feb '12 - 7 nt. S. Caribbean (San Juan, St. Croix, St. Maarten, Antigua, St. Lucia, Barbados)
RC Liberty - Dec '11 - 4 nt. Bahamas (Fort Lauderdale, Coco Cay, Nassau) - Rock Legends Cruise
HAL Zuiderdam - Apr '11 - 10 nt. Partial Panama Canal (Fort Lauderdale, Half Moon Cay, Aruba, Curacao, Panama Canal, Costa Rica)
RC Serenade - Jan '10 - 7 nt. S. Caribbean (San Juan, Tortola, St. Maarten, Antigua, St. Lucia, Grenada)
HAL Maasdam - Apr '09 - 14 nt. Caribbean (Ft. Lauderdale, San Juan, St. Thomas, St. Kitts, Dominica, Barbados, St. Lucia, Antigua, St. Maarten, Tortola, Half Moon Cay)
RC Legend - May '08 - 13 nt. Italy/Croatia (Rome, Portofino, Florence/Pisa, Messina, Split, Venice, Dubrovnik, Naples)
RC Sovereign - Jan '08 - 3 nt. Bahamas (Port Canaveral, Nassau, Coco Cay cancelled)
=X= Xpedition - Sept '07 - 10 nt. Galapagos (Baltra, N. Seymour, San Cristobal, Espanola, Santa Cruz, Bartolome, Floreana, Isabela, Fernandina, & Quito, Ecuador)
RC Rhapsody - Jan '07 - 7 nt. W. Caribbean (Galveston, Key West, Grand Cayman, Cozumel)
RC Radiance - Sept '06 - 7 nt. NB Alaska (Vancouver, Juneau, Skagway, Sitka, Icy Strait, Seward)
RC Brilliance - Oct '05 - 12 nt. Med Greek Isles (Barcelona, Nice, Florence/Pisa, Naples, Mykonos, Athens, Ephasus, Santorini, Rome)
RC Majesty - Jan '05 - 3 nt. Bahamas (Miami, Coco Cay, Nassau)
RC Rhapsody - Oct '04 - 7 nt. W. Caribbean (Galveston, Key West, Costa Maya, Cozumel)
RC Monarch - Jun '00 - 7 nt. S. Caribbean (San Juan, St. Thomas, Antigua, St. Lucia, Barbados, St. Maarten)
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December 27th, 2011, 09:47 AM
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Cool Cruiser
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Join Date: Jan 2005
Location: Colorado
Posts: 2,007
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System glitch is still alive and well! Our points total is still not correct on the history page. I'm sure it will happen one day.........
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December 27th, 2011, 09:48 AM
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10,000+ Club
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Join Date: Feb 2004
Location: FL
Posts: 10,219
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Quote:
Originally Posted by kyriecat
My total points finally got updated correctly today. I took a cruise on Dec. 1. It has shown up in my cruise history for over two weeks but the points weren't added to my total until today. I guess they finally got the system glitch cleared up. I had called C&A about it last week and was told they were having IT problems.
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They didn't clear up the system glitch. They only cleared it up for some of you. Mine is still wrong.
Sent from my iPhone using Tapatalk
__________________
Gina
Cruised on -
Royal Caribbean International: Navigator, Serenade, Majesty, Enchantment, Radiance, Monarch, Freedom, Mariner, Adventure, Jewel, Brilliance, Rhapsody.
Carnival: Fascination, Fantasy, Spirit
Celebrity: Infinity
My Majesty of the Seas cruise photos
My Enchantment of the Seas cruise photos
My Fantasy cruise photos
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