Cruise Credit issues on website

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#41
Orlando, Florida
10,083 Posts
Joined Jul 2006
Originally posted by mommabean
One more thing the C&A rep told me on Monday - whether or not it's true...

She said the count problem only affects those who have a spouse or significant other who's account is linked AND has a different amount of cruise credits. I know in my case and in PH8's case, our husbands have less cruise points than us - even though their "my cruises" accounts will show the same.

Are those of you with correct counts single cruisers? Or have you and your spouse been on all of your cruises together?

Gina
Single cruiser here, Gina, and my total points are wrong as well. The 12/09/11 cruise appears in my past cruises but the points earned on that cruise have not yet been added to my total.
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#42
12,306 Posts
Joined Feb 2004
Originally posted by OGCFreddie
Single cruiser here, Gina, and my total points are wrong as well. The 12/09/11 cruise appears in my past cruises but the points earned on that cruise have not yet been added to my total.
So....the C&A rep had no idea what she was talking about. What's new? LOL

It's past Wednesday and the single cruisers who are linked to no one are messed up, too.

Gina
#43
12,306 Posts
Joined Feb 2004
Originally posted by clarea
OK, I think our situation is the same. I thought you showed different cruise points at "my cruises". My wife and I show a different cruise history, but the same points at "my cruises". Thanks Gina.

Bob
If you call C&A and ask how many points you have, you should get the correct amount each. Or ask the LA on your next cruise to look it up.

Yes, my husband's "my cruises" shows his correct cruise history but my total cruise points. Well...not now. We are both wrong.

Gina
#44
Rhode Island, U.S.A.
22,774 Posts
Joined Feb 2002
Originally posted by PH8
Oh ye of little faith
Past experience factors in greatly toward present perceptions!
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#45
Melbourne, FL USA
1,252 Posts
Joined May 2000
Same problem here...cruised 12/5... cruise is listed, but count not updated. Strange when it comes to charges hitting your credit card..they hit correctly...they have that correct from the IT group.
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#46
Central Illinois
110,052 Posts
Joined Apr 2008
Originally posted by swooldri
Same problem here...cruised 12/5... cruise is listed, but count not updated. Strange when it comes to charges hitting your credit card..they hit correctly...they have that correct from the IT group.
Yeah, it's all priorities. Like on the website when you price a cruise, you get that popup that asks if you want to upgrade to the next category for $999 per person per day. That's an irritating but very reliable feature. They can make things work if they want to.
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#47
12,306 Posts
Joined Feb 2004
Originally posted by clarea
Yeah, it's all priorities. Like on the website when you price a cruise, you get that popup that asks if you want to upgrade to the next category for $999 per person per day. That's an irritating but very reliable feature. They can make things work if they want to.
You're making me laugh.

But I REALLY DO wish they had a box we could check that would say "do not show me this window again". It's especially annoying when checking pricing from a cell phone. I know what category I want. I can see the prices. If I wanted to upgrade to another category...I'd CLICK IT! Ughhhhhh I hate that window.

Gina
#48
Kennesaw, Ga.
3,729 Posts
Joined Jun 2006
Oh, that made me laugh out loud. I hate that screen too.
My December points are not there either.

E-Beth
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#50
Charlotte, NC
2,102 Posts
Joined Oct 2006
Just a suggestion....print out your cruise history since they appear to be correct, just in case IT messes it all up and they loose everything...
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#51
13,776 Posts
Joined Jun 2005
I think that everyone's in the same boat, as far as counting credit total vs cruises and points.

Our cruises were incorrectly shown last week, with the cruise shown correctly, but the points were incorrect.

This week the points are correct, but the total points has not changed since our first cruise in November.

I don't even bother C&A with items like this anymore......they always seem to get it straightened out in the long run.

Merry Christmas everyone!!

Rick
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#52
Singapore
5,952 Posts
Joined Jun 2011
The updating of cruise points is one area that C&A ought to do much better.

I am having trouble with getting the local agent to apply Platinum Balcony discounts for our cruise bookings next year.

System shows I am still Gold. But with my recently completed cruise in mid Dec., I should be Platinum already.
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#53
Rhode Island, U.S.A.
22,774 Posts
Joined Feb 2002
Originally posted by Iluvcruising2
The updating of cruise points is one area that C&A ought to do much better.

I am having trouble with getting the local agent to apply Platinum Balcony discounts for our cruise bookings next year.

System shows I am still Gold. But with my recently completed cruise in mid Dec., I should be Platinum already.
You have plenty of time to get the discount applied. It has always taken at least a couple of weeks for credits from my completed cruises to show up. Expecting credits from a mid December cruise to already be applied is a reach.
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#54
Manchester,England
5,130 Posts
Joined Apr 2004
our B2B on Oasis and Allure are showing in the cruise history section but the 28 points we 'earned' for the sailings have not been added to the total of cruise points.
We are usually able to see on the system updates after 7 days a cruise has ended but because of this major cock up we have missed out on a commemorative milestone block while on Allure.
We leave for Independence on 10th Jan., any one want to bet it isn't sorted before then?. I have sent an e.mail to C&A asking that once it is sorted could we have a block of the Allure sent to our home address, it has been done before for another ship block.
#55
2,083 Posts
Joined Mar 2006
Originally posted by Iluvcruising2
The updating of cruise points is one area that C&A ought to do much better.

I am having trouble with getting the local agent to apply Platinum Balcony discounts for our cruise bookings next year.

System shows I am still Gold. But with my recently completed cruise in mid Dec., I should be Platinum already.
The local agent does not apply the discounts, C&A does. C&A can see your history and the points earned even if they are not accrued yet. Insist that your agent call C&A. You may want to suggest a conference call or have the agent call when you're in the agent's office.

I was able to get my amenity upgraded by C&A when my credits passed the next threshhold, even though the total has not been adjusted yet.

If your agent still cannot get the discounts applied, it is time for a new agent.

Good luck.
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#56
Houston
519 Posts
Joined Jan 2010
I got an email today from Crown and Anchor telling me that I was still Platinum and needed to cruise soon to get Emerald.
BUT, I was just short Emerald 5 ponts in Nov. and when we got back Dec. 4 from an 8 day that should now put me past the Emerald point requirement. (Can't get on RCCL website right now to check)
To make it even stranger, somewhere in our history my DH got 2 extra cruises added to his history on C&A, but we have been on the same amount of cruises. When we got the update in Feb. 2011, he got the congrats he's Emerald and got the pin on this last cruise in Nov.
I'm afraid to rock the boat with C&A because that might change his history back to mine.
With this past cruise in Nov/Dec, he made enough points to be Diamond.
So, guess I'll wait a couple of weeks and see what they do before I write any letters.
Good luck to all of us with this C&A mess.
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#57
Venice Fl.
477 Posts
Joined Feb 2006
Had same problems as most I sailed with RCCL 11/26 and 12/05/2011 I called many times I guess they got tired of me they corrected my points BUT still have me as Emerald on web site. I have a cruise booked in Jan.2012 and doc's say Emerald, I called again and they changed something so doc's print out as Diamond but still Emerald on site. Comfusing Maybe a new Web Master
#58
Sugar Land, TX
5,856 Posts
Joined Mar 2004
My total points finally got updated correctly today. I took a cruise on Dec. 1. It has shown up in my cruise history for over two weeks but the points weren't added to my total until today. I guess they finally got the system glitch cleared up. I had called C&A about it last week and was told they were having IT problems.
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#59
Colorado
2,083 Posts
Joined Jan 2005
System glitch is still alive and well! Our points total is still not correct on the history page. I'm sure it will happen one day.........
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#60
12,306 Posts
Joined Feb 2004
Originally posted by kyriecat
My total points finally got updated correctly today. I took a cruise on Dec. 1. It has shown up in my cruise history for over two weeks but the points weren't added to my total until today. I guess they finally got the system glitch cleared up. I had called C&A about it last week and was told they were having IT problems.
They didn't clear up the system glitch. They only cleared it up for some of you. Mine is still wrong.


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