ChoiceAir is it available for UK customers?

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#1
Royal Wootton Bassett, England
266 Posts
Joined Apr 2011
Hi
Does anybody know if ChoiceAir is available for UK clients to book through/use or is it only for US/Canadian passengers?
Thanks
Jo
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Jo - Royal Wootton Bassett, Wiltshire, U.K





#2
Cambridgeshire Fens, UK
7,560 Posts
Joined May 2008
Sorry, not available to UK residents. However, you can book flights through Celebrity, if you choose.

Sue
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#3
Royal Wootton Bassett, England
266 Posts
Joined Apr 2011
Originally posted by Project_gal
Sorry, not available to UK residents. However, you can book flights through Celebrity, if you choose.

Sue
Thanks Sue, I thought that this was the case just wanted confirmation that I was right.
Cheers
Jo
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Jo - Royal Wootton Bassett, Wiltshire, U.K





#4
ENGLAND
162 Posts
Joined Aug 2009
We have booked with Choice Air and we are from England. We are flying from Heathrow to Barcelona and taking the transfers.

Try you travel agent, or like me telephone Choice Air direct. We could not take advantage of the free flights to Europe as we had already booked and the offer was for new bookings only. They did us a reasonable price.
#5
Cambridgeshire Fens, UK
7,560 Posts
Joined May 2008
Originally posted by englishgal
We have booked with Choice Air and we are from England. We are flying from Heathrow to Barcelona and taking the transfers.

Try you travel agent, or like me telephone Choice Air direct. We could not take advantage of the free flights to Europe as we had already booked and the offer was for new bookings only. They did us a reasonable price.
Are you sure it was Celebrity's "Choice Air"? It is a US web-based service and not normally booked through TAs or telephone. You have to have a Celebrity booking reference to book through Choice Air and, in the past, it would not allow bookings from anyone who was not resident in the US or Cananda.

Sue
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2018/19 [Christmas/New Year] Silhouette - Southern Caribbean Holiday
Past
2016/17 [Christmas/New Year] Equinox - Ultimate Caribbean Holiday Cruise
2016 [January] Eclipse - Exotic Southern Caribbean
2015 [April] Millennium - Transpacific Shanghai to Vancouver
2014 [November] Eclipse - Broadway and Beaches Transatlantic
2013 [November] Constellation - Westbound Transatlantic, [December] Constellation - Western Caribbean B2B
2012 [December] Eclipse - Southern Caribbean
2011 [February] Quest - Southeast Asia, [December] Infinity - Canal & South America
2010 [November] Constellation - Transatlantic
2009 [April] Azamara Quest - Singapore to Athens, [November] Infinity - Panama Canal
2008 [August] Norwegian Sun - Alaska
2007 [November] Millennium - Transatlantic
2006 [June] Constellation - Baltic
#6
Vancouver, BC Canada
3,032 Posts
Joined May 2006
Originally posted by Project_gal
Are you sure it was Celebrity's "Choice Air"? It is a US web-based service and not normally booked through TAs or telephone. You have to have a Celebrity booking reference to book through Choice Air and, in the past, it would not allow bookings from anyone who was not resident in the US or Cananda.

Sue
I don't know about the situation from the UK, but Choice Air can absolutely be booked in North America by telephone and even if you have your cruise booked with a TA, you can book the Choice Air portion by phone by yourself, as long as you have your booking number.

You can also phone Choice Air before you have your booking number, to get a price quote.
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#7
Cambridgeshire Fens, UK
7,560 Posts
Joined May 2008
Apologies, ChoiceAir has clearly changed since I last investigated it. The FAQ say:
Countries
Is ChoiceAir available outside of the United States?

ChoiceAir will be offered in many of our International Markets.


However, I was unable to see in which countries you can use ChoiceAir. When I use my current reservation to experiment because I get this message:
ChoiceAir is not available for direct guests, please contact your travel agent for air arrangements.
which I take to mean that I cannot use ChoiceAir if I have booked my cruise direct with Celebrity.
Sue
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Sue


2018/19 [Christmas/New Year] Silhouette - Southern Caribbean Holiday
Past
2016/17 [Christmas/New Year] Equinox - Ultimate Caribbean Holiday Cruise
2016 [January] Eclipse - Exotic Southern Caribbean
2015 [April] Millennium - Transpacific Shanghai to Vancouver
2014 [November] Eclipse - Broadway and Beaches Transatlantic
2013 [November] Constellation - Westbound Transatlantic, [December] Constellation - Western Caribbean B2B
2012 [December] Eclipse - Southern Caribbean
2011 [February] Quest - Southeast Asia, [December] Infinity - Canal & South America
2010 [November] Constellation - Transatlantic
2009 [April] Azamara Quest - Singapore to Athens, [November] Infinity - Panama Canal
2008 [August] Norwegian Sun - Alaska
2007 [November] Millennium - Transatlantic
2006 [June] Constellation - Baltic
#8
Royal Wootton Bassett, England
266 Posts
Joined Apr 2011
Originally posted by Project_gal
Apologies, ChoiceAir has clearly changed since I last investigated it. The FAQ say:
Countries
Is ChoiceAir available outside of the United States?

ChoiceAir will be offered in many of our International Markets.


However, I was unable to see in which countries you can use ChoiceAir. When I use my current reservation to experiment because I get this message:
ChoiceAir is not available for direct guests, please contact your travel agent for air arrangements.
which I take to mean that I cannot use ChoiceAir if I have booked my cruise direct with Celebrity.
Sue
I thought I would have a quick look at the Choice Air website and try to book a flight using my reservation number, like you Sue I got the message ChoiceAir is not available for direct guests, please contact your travel agent for air arrangements but I have booked my cruise via a high street travel agent Thomas not direct with Celebrity.

Englishgal, did you ring Choice Air to book your flights or did you get your travel agent to book them?

Jo
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Jo - Royal Wootton Bassett, Wiltshire, U.K





#9
Edinburgh
9,647 Posts
Joined Aug 2004
I still wonder if there is confusion between custom air, which anyone can access which is effectively Celebrity looking at what options they have for flights and offering one of these to guests and choice air which is something else and if it is available in the UK is new. Custom Air is a number that is based within X office that agents and direct guests can use

If Choice Air is available in the UK that is a new development though how to book it looks like a conundrum

Sound though like the website is pointing to all sorts of wrong things given the messages people are getting
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467 days onboard Celebrity and Azamara 2000-2017 and 153 more days booked
#10
Royal Wootton Bassett, England
266 Posts
Joined Apr 2011
Hi Folks,
Thought you might be interested in an email I just received from Choice Air, see below

Good Morning Joanne...

We received your email this morning in regards to booking Choice Air. Unfortunately Choice Air is only offered to guest who have booked in USD or CAD. If you wish to request specific flights you can contact our London office so they may assist you. The London office can be reached at email flycruise.uk@rccl.com. They will be happy to assist you.

Kind regards,

ChoiceAir Department


Regards, Jo
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Jo - Royal Wootton Bassett, Wiltshire, U.K





#11
UK
231 Posts
Joined Aug 2009
Sounds like phoning the London office is the way to go. I wondered how much choice you got on your flights if you booked from the UK using Celebrity's site. You get a price and that's all the information available until you actually book it!

Denise
#12
105 Posts
Joined Feb 2012
We could not take advantage of the free flights to Europe as we had already booked and the offer was for new bookings only. They did us a reasonable price. [img]http://www.******.info/g.php[/img]
#13
Edinburgh
9,647 Posts
Joined Aug 2004
Originally posted by lopar
Sounds like phoning the London office is the way to go. I wondered how much choice you got on your flights if you booked from the UK using Celebrity's site. You get a price and that's all the information available until you actually book it!

Denise
I found the price for our Summit trip to Bermuda very good - I was very happy with what we were offered
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467 days onboard Celebrity and Azamara 2000-2017 and 153 more days booked
#14
Cambridgeshire Fens, UK
7,560 Posts
Joined May 2008
Originally posted by lopar
Sounds like phoning the London office is the way to go. I wondered how much choice you got on your flights if you booked from the UK using Celebrity's site. You get a price and that's all the information available until you actually book it!

Denise
Celebrity's are actually based in Addlestone, Surrey. You will usually be allocated to a particuilar flight but, if that does not suit, you can telephone and ask for different flights. Provided Celebrity have a contract for that flight, you will be able to change. For example, we have found that, if you want flights with BA, they have been able to offer the flights actually operated by BA and not those "BA" flights operated by someone else. [It's early - hope that makes sense!]

Sue
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Sue


2018/19 [Christmas/New Year] Silhouette - Southern Caribbean Holiday
Past
2016/17 [Christmas/New Year] Equinox - Ultimate Caribbean Holiday Cruise
2016 [January] Eclipse - Exotic Southern Caribbean
2015 [April] Millennium - Transpacific Shanghai to Vancouver
2014 [November] Eclipse - Broadway and Beaches Transatlantic
2013 [November] Constellation - Westbound Transatlantic, [December] Constellation - Western Caribbean B2B
2012 [December] Eclipse - Southern Caribbean
2011 [February] Quest - Southeast Asia, [December] Infinity - Canal & South America
2010 [November] Constellation - Transatlantic
2009 [April] Azamara Quest - Singapore to Athens, [November] Infinity - Panama Canal
2008 [August] Norwegian Sun - Alaska
2007 [November] Millennium - Transatlantic
2006 [June] Constellation - Baltic