Bed bugs on the Poesia

[Wychkeep]

We have just returned from our cruise on the Poesia and I hate to ay it but the ship has a problem with bed bugs. We were in cabin 9180. It was a nice cabin. When I woke up in the middle of the night with bites on my hand I though it was a mosquito. The next night my husband was bitten. We went to reception and were told housekeeping would deal with it. We went back later that day and was told they found nothing and refused to give us a new cabin. On the third night we were both bitten and found two bugs in our bed. We went back to reception and again we were told that housekeeping had done a cleaning and had found nothing. It was not until insisted on seeing her supervisor that an officer came out and escorted us to his office quickly. He told us that they were moving us to a new cabin,12146 and that we could move at our convenience. Then he got a call from the captain who insisted that we move immediately. I would like to add that there was no offer to launder our clothes or disinfect our cases so who knows if we spread the bugs to this new cabin. Also, the cabin was below the buffet and we had to listen to chairs moving constantly.
The other major problem with the ship is there was a nasty upper respiratory infection that was going around. I think it came from the air conditioning. I got very ill about 3 days into the cruise. I had to go to the medical centre twice for antibiotics. A lot of people were coughing throughout the cruise.
I would like to say, yes the ship is lovely and I wish I could have enjoyed the food but I was too sick. What saved our holiday was the wonderful people that we met. Otherwise. The reception staff need to be trained to deal with a guests concerns immediately and Do whatever is necessary to make that guest happy.
Shelley and Adrian