Disgusted with RCL and Rhapsody Cabin changes!

Welcome to Cruise Critic! If you'd like to participate on our forums by joining in the conversation, please Register Now! Be sure to visit our FAMOUS Roll Call forums, where you can meet other cruisers sailing with you and share a tour or shore excursion and SAVE MONEY!

#1
35 Posts
Joined Apr 2012
I know others have posted about this as well...but what a ROYAL screwup. I am so upset that RCCL does not have the courage to do what is right by the passengers that booked early on the" NEW" RHAPSODY. If you booked an aft cabin on deck 8 prior to January---your cabin # has been changed and you are no longer aft. Someone who booked well after you has been booked into your aft JS. Everyone has a story and everyone wants their room back. We booked the aft as this is a dream trip for us to Alaska. We only wanted an Aft cabin. Had we not been able to book one, we would have picked a different week! Everyone just wants RCCL to step up and tell us WHY?? Why treat loyal customers with such disrespect?
#2
The Big Easy
18,755 Posts
Joined Oct 2006
I would be livid if this happened to me...so much so that I would probably have to re-consider my future cruises with them. I really hope they find some way to make this right with you and for the others who hand-picked the rooms they wanted. So sorry you have to go through this.
Expand Signature
Collapse Signature
Paul
Sunward II 11/88, Seaward 8/92, Seaward 4/96, Norwegian Sea 11/01, RCI Monarch 10/02, RCI Enchantment 10/03, RCI Majesty 5/04, RCI Adventure 10/04, RCI Explorer 10/05, RCI Majesty 5/06, RCI Freedom 9/06, RCI Explorer 5/07, RCI Adventure 10/07, RCI Navigator 2/08, RCI Navigator 8/08 (Med.), RCI Majesty 11/08, Celebrity Solstice 4/09, RCI Enchantment 7/09, RCI Radiance 11/09 (Mex. Riv.), Celebrity Solstice 4/10, RCI Majesty 6/10, RCI Majesty 8/10, RCI Oasis 10/10, RCI Radiance 11/10, Celebrity Century 1/11, RCI Allure 4/11, Nor. Sky 6/11, RCI Majesty 9/11, Nor. Sky 9/11, Celebrity Summit 11/11, RCI Liberty 2/12, Nieuw Amsterdam 5/12 (Med.), RCI Majesty 8/12, RCI Oasis 10/12, RCI Majesty 11/12, Nor. Dawn 12/12, RCI Liberty 2/13, RCI Majesty 4/13, Celebrity Millennium 6/13 (Alaska), RCI Enchantment 9/13, RCI Allure 11/13,Celebrity Constellation 1/14, Ruby Princess 2/14, RCI Liberty 4/14, Caribbean Princess 5/14, Zuiderdam (Alaska) 7/14, RCI Vision 8/14, RCI Liberty 11/14, Regal Princess 4/15, Oosterdam 10/15, Celebrity Eclipse 12/15, Nor. Escape 4/16,Carnival Liberty 10/16
#4
Atlanta/Palm Springs
23,162 Posts
Joined Apr 2002
RCI screwed up big time with this. I would not stop until they gave me the cabin back that I had originally booked. They need to step up and get this corrected.
#6
Surprise, AZ.
12,334 Posts
Joined Jul 2004
I would be livid. I feel for you!


***
Expand Signature
Collapse Signature
Diamond Plus- Linda & Mike



Spending Our Children's Inheritance
One Cruise a a Time!

325 days at sea with RC and counting!
32 cruises on RC!
Always excited for the next one!

~~~Our memories~~~
Sovereign~ Majesty~ Monarch~
Vision x2 ~ Rhapsody x 2 ~ Grandeur~
Radiance x 8 ~ Serenade x 2~ Brilliance~Jewel x 2
Mariner x 2 ~ Navigator
x 2
Alaska Cruise tour- Fairbanks- Radiance south bound
Jewel California Coastal
Serenade 10 nt So Caribbean
Serenade 11 nt So Caribbean
Liberty
Allure

We strayed to X and Princess
Celebrity Eclipse
Crown Princess
Star Princess
Celebrity Equinox
Celebrity solstice
~~~~~~~~
~~~Future cruises~~~

January 2018 - 14 day Caribbean cruise on the Caribbean Princess.
Serenade Boston repo Oct 2018
#8
223 Posts
Joined Apr 2006
Behind you all the way. This is one of the few times I don't side with RCCL and would expect either a free cruise or another cruise deemed acceptable by you.

I finally got my aft cabin and booked over a year in advance. I just completed that cruise. If it had been taken away it would have ruined the whole cruise. Even another category higher would not have replaced that aft view. We "aft-ers" are passionate about our aft cabins. Anything less would be half-aft.

I think we all know or at least suspect what is going on here. I would push until I found out. This is ridiculous.
Expand Signature
Collapse Signature
Ultimate Caribbean-Celebrity Equinox-11/2014- Bermuda RCCL Grandeur 7/26/13- Caribbean RCCL Oasis of the Seas 9/15/12 -Western Caribbean RCCL Mariner of the seas 2/12/12-Bahamas-RCCL Monarch of the Seas 4/11/11- Western Caribbean-RCCL Allure of the Seas 1/2/11 Eastern Caribbean-Royal Caribbean Oasis of the Seas 1/2/10- Alaska-Royal Caribbean Rhapsody of the Seas 7/10/09 -Repo Tampa-San Juan Royal Caribbean Grandeur of the Seas 4/18/09- Eastern Caribbean - Princess Crowne Princess - 11/2/08= Hawaiian Christmas/New years Holiday - Celebrity Summit 12/21/07- Western Caribbean - Carnival Fascination - 6/25/07- Eastern Caribbean Royal Caribbean Mariner of the Seas 8/6/06- Caribbean Royal Caribbean Grandeur of the Seas 4/04- Caribbean Royal Caribbean Grandeur of the Seas - 10/99
#10
Denver, CO
1,215 Posts
Joined Jan 2002
good luck with getting this fixed.
Expand Signature
Collapse Signature
-Michael (a.k.a.
Impulsive Puppy)
"There are three periods in life: youth, middle age, and 'how well you look.'"
#11
Philadelphia
1,314 Posts
Joined Dec 2008
It's not even a difficult mistake for them to correct and it was THEIR mistake. They just kick those people in aft out of those rooms and tell them are getting the same exact room they had originally booked but their room number just changed. How could anyone argue with that? The room number means absolutely nothing.
#12
South Australia
7,998 Posts
Joined Jul 2011
I agree, that would make my blood boil too. Good luck and hope you get a good outcome.
Expand Signature
Collapse Signature
Queen Mary 2 2013, 2014, 2017
Liberty of the Seas 2012
Celebrity Equinox 2014 and 2015
Diamond Princess December 2016
Celebrity Silhouette July 2017
Oriana 1980
Princess Dawn 2013
#13
San Antonio, TX
965 Posts
Joined Jul 2011
I'm wondering how many people have been affected, and how many of those know about it. At least the ones who know can continue to fight. Imagine the people who show up expecting to walk in to an aft cabin only to discover they've been moved.

There is a family on our cruise in this situation. I wish there was something we could do to help....
Expand Signature
Collapse Signature
Nat & Dan


Past Cruises:
Enchantment 12/2/16
Viking Tialfi 10/1/16
Navigator 4/16/16
Radiance 6/26/15
Rhapsody 6/1/12
Freedom 10/9/11
#14
Chandler, AZ
64 Posts
Joined Jun 2011
I'm one of the many that completely agree this has been one of the most poorly handled issues ever by a customer service deparment. As we discussed in the other threads, I would encourage you to write Cruise Critic, write the Consumerist.com, write to travel magazines, contact the BBB, contact news stations, publicize it on Twitter...whatever it takes to make something like this public. Many of us have fought tooth and nail to get our cabins back, and the only ones that have been successful were the ones in which the cabins had not already been booked (or in the extremely rare case that the person occupying the cabin was willing to give it up).

The only thing that is going to win this battle is to get it a good deal of public exposure, and so far it doesn't really have any outside of this community.
Expand Signature
Collapse Signature
-Chris
#15
13,776 Posts
Joined Jun 2005
Unfortunately, this is a "no win" situation. If you boot the new folk out of their cabins.....that they should not have gotten.....they will cry fowl, as the ones that have been shafted by Royal Caribbean already, because they had the cabins first, and truly have the right to have them back.

Is the story good enough for "60 minutes"? Maybe if enough of you got together to tell your story, and then let "60 minutes" go to Royal Caribbean to get their side........it could be quite interesting. Then again, maybe Royal Caribbean will tell the network that they will stop all advertising with them........so see......it's really a "no win" situation.

I feel very sad for the original folks that reserved their favorite cabins, to be screwed out of them.

Royal Caribbean needs to step to the plate, and work out some sort of compensation. Unfortunately, with Mr. Foldstein.......er, Goldstein at the helm, don't expect much. His lack of ability at customer service is abominable.

All I can say to those that lost your coveted cabins.......keep the pressure on, by all ways imaginable, including involving the Attorney General for the state of Florida, for misrepresentation, and see if there is an attorney that would act on the behalf of all of the folks that lost their cabins in a pro bono case, just to get his/her name in the news!

Keep us informed!

Rick
Expand Signature
Collapse Signature
History:BB, SS Hastings X3 '53, '54, '55, BR, SS Brazil '52, Tropical '94, Elation '95; Together, P Prin '96, Veendam '97, Universe Explorer '97, Melody B2B '98, Melody B2B '99, Crown Prn '99, R-2 Greece '00, R-4 Tahiti '01, Mercury B2B Alaska '01, R-3 Med '01, R-1 Med '01, NCL Wind '01, LG Hawaii 4/03, Golden Prn NE 9/03, LG Hawaii 3/04, La Tortue Canal Du Midi 5/04, Mercury MR 2/05, Ziederdam Carib 4/05, LG OS Canary Islands 5/05, MN OS 8/05, W Carib 12/05, Mercury MR 2/06. B2B MN 3/06, B2B JW TA & Baltic 4/06, MN B2B 9/06,JW OS NE/Cda 9/06, Mercury Pan Canal 12/06, VI OS MR 2/07, MN 5/07, Melody Rhine & Mosel 6/07, EX 10/07, NV TA 11/07, VI 1/08, EX 2/08, MN 4/08, JW Ire/Scotl/Nwgn fjords 6/08, MN 9/08, MN B2B 10/08, MN Pan Canal 10/08. MA 1/09 B2B2B "Hornblower". 2/09 MA pre inaugural, MA 4/09 MR , 5/09 MA PacNW. 9/6 B2B MA, RD B2B 10/4/09 MR, RD 11/09 B2B, MA 11/29 B2B, RD 1/22/10,Voyager 3/10, RD 4/10, RD 5/10, RD 5/10 Alaska,MJ 8/10 B2B2B, MA 9/10 B2B, MA 9/10 MA 11/10, AL PI, 11/10, RD 12/10 MJ B2B 12/10, MA ATH reunion 1/11, Golden Prn Hawaii 4//11, EX B2B 10/11,MA B2B2B 11&12/11. Prin Sapphire 2/12,MJ 3/12, NV 3/12, RH Alaska 5/12, JW TA 8/12, Infinity-PC 10/12, BR 12/12 B2B2B, VI 4/13 TA, Fjords & Baltics B2B2B, 5/13 QM2 W. crsing, 9/13 Golden Prin Alaska, 10/13 Golden Prn B2B2B2B - Pacific Cstl, 12/13 LB B2B, 12/13 LG S.Carib, 2/14 Sapphire Prn MR, 3/14 Sapphire Prn Sea of Cortez/Cstl B2B 4/14 AD TA, 5/14 AmaPrima Ams to Bud, 8/14 NV B2B, 9/14 Crown Coastal, 11/14 Golden getaway, 11/14 Quantum PI, 12/14 NV Carib B2B, 1/15 Grand MX Riviera, 2/15 NV B2B, VI Carib 4/15, Ruby Prn 4/15, LG Hawaii 5/15, Azamara Journey Greek Isles 8/15, NV B2B2B 10/15 Crown Prn 12/15 Mx Riv, LB B2B 5/16, AL B2B (Presidents cruise)9/16, HA PI 11/16, SR 12/16, OA 12/16.

Pinnacle Club Member
Celebrity Elite
Princess Elite
#16
25,585 Posts
Joined Jul 2004
I have to think that everybody who booked an aft cabin before the new deck plans were released was relocated. How hard would it be to send the following email?

Dear [person who booked the new cabin]

We regret to inform you that we are unable to confirm your reservation in the cabin you have selected. The cabin has already been booked by another passenter and was mistakenly made available on our website. We have relocated you to cabin #xxxx, and have added $300 in onboard credit for the inconvenience. If you wish to cancel the cruise, we will do so without penalty and credit you with $300 toward a future cruise with Royal Caribbean.

Now get the **** out. There.

The notion that the person who booked last has the rights is just absurd.
Expand Signature
Collapse Signature
-Jean


Block Island Ferry 1965

Nordic Empress 4/95; Vision of the Seas 10/02, 5/03,1/06,11/07, 12/07, 11/08, 9/12; Splendour of the Seas 10/03; Monarch of the Seas 2/04, 12/04, 9/05, 6/06, 9/06, 1/07, 02/07, 04/07, 05/07B2B, 08/07, 11/07, 2/08, 03/08, 04/08B2B, 6/08, 7/08-2x,08/08x3, 9/08x2, 10/08, 6/09, 12/11; Radiance of the Seas 9/04, 9/07, 10/09B2B, 11/09, 4/10, 5/15, 04/16, 06/16B2B, 04/17; Brilliance of the Seas 10/05, 9/12; Serenade of the Seas 10/06, 9/14, 12/14 2/15, 10/15, 8/16; Jewel of the Seas B2B 11/06, 7/07, 10/11, 12/12x2, 1/13; 2/13, 12/13, 5/15, 9/15; Liberty of the Seas 5/07, 3/11, 11/11; Mariner of the Seas 3/08, 02/09, 04/09, 09/09, 01/10, 12/10x2, 01/11; Navigator of the Seas 12/11; Oasis of the Seas 11/09, 01/16 B2B, 10/16 B2B; Rhapsody of the Seas 2/10, 4/11, 5/13, 5/14; Allure of the Seas 11/10, 1/14, Quantum of the Seas 11/14, Explorer OTS 09/16 (91)

Star Princess 5/02, 9/02, 5/12; Diamond Princess 5/04,4/05,5/07; Sun Princess 5/05; Island Princess 05/06; Sapphire Princess 12/09, 3/13, 3/14, Golden Princess 10/13, 11/13 x3, 10/14, 11/14, 4/15, 7/15, Crown Princess 12/14, 1/15 Ruby Princess 2/16, 12/16; (23)

Azamara Journey 12/08 Azamara Quest 05/09, 03/16 (3)

Carnival Paradise 2/09, 07/09, 8/09, 12/09, 3/10, 10/10, 2/11, 09/11 Carnival Inspiration 12/11, 2/12, 11/12, 3/13, 8/13 (13)

HAL Oosterdam 4/11 (1)

Celebrity Xpedition 9/13, Solstice 05/17 (2)

Ponant Le Lyrial - Antarctica - #1 Trip of a Lifetime! (1)
#17
Chandler, AZ
64 Posts
Joined Jun 2011
Originally posted by critterchick
I have to think that everybody who booked an aft cabin before the new deck plans were released was relocated. How hard would it be to send the following email?

Dear [person who booked the new cabin]

We regret to inform you that we are unable to confirm your reservation in the cabin you have selected. The cabin has already been booked by another passenter and was mistakenly made available on our website. We have relocated you to cabin #xxxx, and have added $300 in onboard credit for the inconvenience. If you wish to cancel the cruise, we will do so without penalty and credit you with $300 toward a future cruise with Royal Caribbean.

Now get the **** out. There.

The notion that the person who booked last has the rights is just absurd.
Brilliant wording, and exactly what they should have done. Couldn't have said it better
myself!
Expand Signature
Collapse Signature
-Chris
#18
35 Posts
Joined Apr 2012
Originally posted by desertpilot
I'm one of the many that completely agree this has been one of the most poorly handled issues ever by a customer service deparment. As we discussed in the other threads, I would encourage you to write Cruise Critic, write the Consumerist.com, write to travel magazines, contact the BBB, contact news stations, publicize it on Twitter...whatever it takes to make something like this public. Many of us have fought tooth and nail to get our cabins back, and the only ones that have been successful were the ones in which the cabins had not already been booked (or in the extremely rare case that the person occupying the cabin was willing to give it up).

The only thing that is going to win this battle is to get it a good deal of public exposure, and so far it doesn't really have any outside of this community.
I totally agree...made a formal complaint last night with the BBB. What I do not understand is why they have to "ask" the person now occupying the room if they are willing to give it up...we were not asked...we were just moved. I just am really upset that they are not notifying the first people who booked and giving us the choice.
#19
Sydney, Australia
13,742 Posts
Joined Oct 2008
Originally posted by critterchick
The notion that the person who booked last has the rights is just absurd.
QFT.

While the CSR's argument that someone will lose out is true, that doesn't give any justification that the person who made the booking first should be the one.

To not resolve it based on priority i.e. first in, just smacks of laziness on their part.
#20
Toronto, Ontario
647 Posts
Joined Jun 2010
Originally posted by critterchick
I have to think that everybody who booked an aft cabin before the new deck plans were released was relocated. How hard would it be to send the following email?

Dear [person who booked the new cabin]

We regret to inform you that we are unable to confirm your reservation in the cabin you have selected. The cabin has already been booked by another passenter and was mistakenly made available on our website. We have relocated you to cabin #xxxx, and have added $300 in onboard credit for the inconvenience. If you wish to cancel the cruise, we will do so without penalty and credit you with $300 toward a future cruise with Royal Caribbean.

Now get the **** out. There.

The notion that the person who booked last has the rights is just absurd.
They definiatly should of done something like that.

I can't even begin to think what Royal's thinking is behind this one.
Expand Signature
Collapse Signature
Cruises:
1st Cruise: Serenade of the Seas - Alaska (7 nts.) - Sept. 2009
2nd Cruise: Monarch of the Seas - Bahamas (3 nts.) - Feb. 2010
3rd Cruise: Serenade of the Seas - Southern Caribbean (7 nts.) - July 2010
4th Cruise: Explorer of the Seas - Canada/ New England (9 nts.) - Oct. 2010
5th Cruise: Freedom of the Seas - Western Caribbean (7 nts.) - Jan. 2011
6th Cruise: Mariner of the Seas - Mediterranean Holy Land (13 nts.) - Sept. 2011
7th Cruise: Rhapsody of the Seas - Hawaii (11 nts.) - Sept. 2012
8th Cruise: Enchantment of the Seas - Bahamas (4 nts.) - Jan. 2015
9th Cruise: Grandeur of the Seas - Bahamas (7 nts.) - Aug. 2015
10th Cruise: Oasis of the Seas - Eastern Caribbean (7 nts.) - Jan. 2017
11th Cruise: Oasis of the Seas - Western Caribbean (7 nts.) - Feb. 2017

Coming up next: Anthem of the Seas- Bahamas (8 nts.) - Dec. 2017

Diamond Member

Love to Travel! Love Royal Caribbean