Cancun Airport-Please Beware!

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#1
9 Posts
Joined Nov 2010
We were approached by a very friendly uniformed man at the airport who wanted to help with our transfers. He took us to a counter which we thought was an official tourist information counter. It wasn't! The person at the booth was a time share/vacation club (difference?) salesperson, which we discovered the next day. We were offered discount tickets to Xcaret for 90 minutes of our time to see a hotel. We went to see the hotel (Krystal in Cancun) and sat through 3 hours of bullying, aggressive sales pitches and insults when they decided we were not buying. Please know that these salespeople buy licenses to work at the airport. There is nothing official about them. It was an awful experience-please beware!
#2
North Carolina
4,122 Posts
Joined Jul 2006
Originally posted by londons
We were approached by a very friendly uniformed man at the airport who wanted to help with our transfers. He took us to a counter which we thought was an official tourist information counter. It wasn't! The person at the booth was a time share/vacation club (difference?) salesperson, which we discovered the next day. We were offered discount tickets to Xcaret for 90 minutes of our time to see a hotel. We went to see the hotel (Krystal in Cancun) and sat through 3 hours of bullying, aggressive sales pitches and insults when they decided we were not buying. Please know that these salespeople buy licenses to work at the airport. There is nothing official about them. It was an awful experience-please beware!
Yup, we always warn the sharks you need to be concerned about aren't in the ocean, it's the Timeshare Sharks at the airport. Our advice is usually to collect your luggage after you get through customs and walk with purpose and lots of "No Thank yous" straight out the door to the real transportation companies.

So sorry they nabbed you. Hope the rest of your vacation was amazing.
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#3
Santa Teresa, NM
120 Posts
Joined Feb 2012
Lol, after suffering and almost biting a couple of times, I can sit through a timeshare presentation and take my free stuff and walk out.

In fact, I can give a timeshare presentation. They are all exactly the same sales pitch.

"Do you realize that right now you are merely renting a vacation?"

"How would you like to own your vacation?"
#4
4,024 Posts
Joined Jan 2002
As an agent, it's one of the things I ALWAYS remind by customers of....Time Share Sharks. It's too bad your TA didn't tell you about them. If you don't know, it can be a really bad experience and sour you to the destination.
#5
Sacramento, CA
75 Posts
Joined Apr 2011
It amazes me how many people let go of their travel documents to someone asking. I warn everyone I know about the timeshare sharks in Cancun, but people easily get caught up in the ones at the airport pretending to take you to your hotel.

I warned a friend on a trip our families took together, and she fell for it anyway. I literally had to back track and grab the documents out of the persons hand she would not let them go, it got a little ugly for a minute, but we had been there enough to know better.
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#6
Florida
18,912 Posts
Joined Nov 2008
It has been that way for years ...
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Carnival: 27 voyages 184 days
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Norwegian: 2 voyages 16 days
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GRAND TOTAL: 81 Cruises 946 days

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Amsterdam World Cruise 1/17-111 days
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Rotterdam crossing. 6/18 - 32 days
Prinsendam 8/18 - 96 daysAmsterdam 1/19
#7
Washington State
20,442 Posts
Joined Dec 2005
The "sharks" in Cancun are not only in the airport -- they are in hotels, on sidewalks -- almost everywhere you go. Usually a simple "no, gracias" gets rid of them. If that doesn't work, tell them you are your way to the airport.
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#8
Florida
18,912 Posts
Joined Nov 2008
It has been that way for years ...
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We've been on
Carnival: 27 voyages 184 days
Celebrity: 3 voyages 24 days
Holland: 26 voyages 494 days
Norwegian: 2 voyages 16 days
Princess: 16 voyages 154 days
Royal Carib: 5 voyages 35 days
Vantage:River 2 voyages 39 days
GRAND TOTAL: 81 Cruises 946 days

NOT YET SAILED
Amsterdam World Cruise 1/17-111 days
Rotterdam Voyage Vikings 8/17 - 38 days
Maasdam Boston to San Diego 9/17 18 days
Veendam Atlantic Crossing 10/17 - 49 days
Amsterdam World Cruise 1/18 - 113 days
Rotterdam crossing. 6/18 - 32 days
Prinsendam 8/18 - 96 daysAmsterdam 1/19
#9
Ohio
938 Posts
Joined Aug 2009
The key to getting through the Cancun airport unscathed is to pre-book airport transfers. Then when you come out of customs, keep your eye on the target and talk to no one until you get outside to where you meet your transfer service. You will be approached, accosted and asked 100 or more times if you need a ride. Politely say no and continue on your way.
#10
Toronto, Canada
792 Posts
Joined Feb 2003
Been going to Cancun for 10 years. I always pre-book our private transfer - $55 USD ROUND TRIP. They are waiting outside the arrivals for me with my name on a sign every time without fail.

But I still get accosted all the way out from baggage claim to the door. I simply say "I have a ride", as I keep walking. Works very well.

They will often look "official", call out your airline name, etc. Just say "I have a ride" and keep walking. No 'free' gift is worth 3-5 hours of my vacation time.

Another tip - you can't take the luggage carts past the inner door of baggage claim. There are porters waiting there if you want assistance - don't be afraid to use them. They work solely for tips.
#11
North Pole & Playa Del Carmen
9,713 Posts
Joined May 2008
Anyone who does even a wee bit of research knows to walk out of the timeshare shark tank and stop for no one. They prey on the more ignorant souls arriving there. Same in Puerto Vallarta, but it's not limited to Mexico.
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#12
Salvador (Bahia, Brazil)/Boston
998 Posts
Joined May 2009
Originally posted by jasm8449
Been going to Cancun for 10 years. I always pre-book our private transfer - $55 USD ROUND TRIP. They are waiting outside the arrivals for me with my name on a sign every time without fail.

But I still get accosted all the way out from baggage claim to the door. I simply say "I have a ride", as I keep walking. Works very well.

They will often look "official", call out your airline name, etc. Just say "I have a ride" and keep walking. No 'free' gift is worth 3-5 hours of my vacation time.
Same for us with a rental car from Easyway. They wait at a designated place (explained in their confirmation email) outside with my name on a sign, and they wear a shirt embroidered with the company name/logo. (Otherwise I would also pre-book a transfer.)

I just keep walking past anyone else. I don't bother to even respond.
Or do as I have in other places, where you can turn it into a joke/game, and respond in some language they aren't likely to understand; it doesn't really take much to fluster them and shut them up, as they're used to English as the only second language. (Namaste. Ohio gozaimas.) IMO, the vague-er you look, the better. :-)
#13
North Pole & Playa Del Carmen
9,713 Posts
Joined May 2008
We too pre-book the transfer company and all transfer companies will tell you to walk outdoors and look for their color shirt. getting outdoors through the sliding doors is the key. Once you're at the bar on the right you're safe!
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#14
Ohio
938 Posts
Joined Aug 2009
Originally posted by blue_water
We too pre-book the transfer company and all transfer companies will tell you to walk outdoors and look for their color shirt. getting outdoors through the sliding doors is the key. Once you're at the bar on the right you're safe!
Also, when you do get outside the doors, it can be overwhelming. Not only is your transfer company waiting out there, so is everyone else's. And there are literally dozens of them. Signs everywhere.
#15
North Pole & Playa Del Carmen
9,713 Posts
Joined May 2008
Originally posted by dioxide45
Also, when you do get outside the doors, it can be overwhelming. Not only is your transfer company waiting out there, so is everyone else's. And there are literally dozens of them. Signs everywhere.
That's why they stress their shirt color, and the coordinators will welcome you as they see you coming toward them
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Blue, Blue Water !
#16
Salvador (Bahia, Brazil)/Boston
998 Posts
Joined May 2009
Originally posted by dioxide45
Also, when you do get outside the doors, it can be overwhelming. Not only is your transfer company waiting out there, so is everyone else's. And there are literally dozens of them. Signs everywhere.
But logically you can count on their wanting to follow through with the booking (after all this is their living) to find you in the crowd eventually. No need to panic and/or get flustered by the crowd.
I have found that if you hit up the ATM for some cash in pesos, by the time you get out the door, the crowd (both tourists and touts) has thinned to be more manageable.
#17
SOUTH FLORIDA
1,903 Posts
Joined Sep 2006
Originally posted by jasm8449
Been going to Cancun for 10 years. I always pre-book our private transfer - $55 USD ROUND TRIP. They are waiting outside the arrivals for me with my name on a sign every time without fail.

But I still get accosted all the way out from baggage claim to the door. I simply say "I have a ride", as I keep walking. Works very well.

They will often look "official", call out your airline name, etc. Just say "I have a ride" and keep walking. No 'free' gift is worth 3-5 hours of my vacation time.

Another tip - you can't take the luggage carts past the inner door of baggage claim. There are porters waiting there if you want assistance - don't be afraid to use them. They work solely for tips.
Can you please share the contact info for the transport company that you used? Thanx
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#19
SOUTH FLORIDA
1,903 Posts
Joined Sep 2006
Originally posted by blue_water
Lomas and Olympus are both great.
Thanks
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SEAWARD-NCL 1991
SOVEREIGN OF THE SEAS-RCCL 1993
NORWAY-NCL 1997
VISION OF THE SEAS-RCCL 2001
ENCHANTMENT OF THE SEAS-RCCL 2007
NORWEGIAN PEARL-NCL 2007
CORAL PRINCESS-PANAMA CANAL 2008
MAJESTY OF THE SEAS-RCCL 2008
CELEBRITY CENTURY-2009
NORWEIGAN SKY-NCL 2009
CARNIVAL TRIUMPH-2009
CARNIVAL DESTINY- 2009
CELEBRITY EQUINOX- 2010
CARNIVAL MAGIC -INAUGURAL 2011 EUROPE
CARNIVAL DREAM APRIL 2012
ALLURE OF THE SEAS-SEPTEMBER 2012
LIBERTY OF THE SEAS-FEB 2013
CARNIVAL LEGEND-BRITISH ISLES SEPT 2013
CARIBBEAN PRINCESS-JAN 2014
VISION OF THE SEAS-MAY 2014
Next up:

ANTHEM OF THE SEAS OCT 2016
CARNIVAL VISTA MARCH 2017