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  #1  
Old August 8th, 2012, 07:50 PM
Luetta Luetta is offline
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Join Date: Jan 2011
Location: North Carolina
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Default no payment button on reservation

I booked through RC back during the WOW sale in June. We made two reservations. one of them has a payment button and one of them hasn't had a payment button for weeks. It says nothing about what I have paid or need to pay? It used to be there, I figured it would show back up eventually but hasn't.
Any ideas on why its gone?
Thanks in advance
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Old August 8th, 2012, 07:52 PM
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Mygrubb Mygrubb is offline
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This happen is us as well...it just went missing. I had to call them directly and they took care of it for me. I paid the balance on the phone and it showed up seconds later as paid in full.
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Old August 8th, 2012, 08:16 PM
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Rondo Rondo is offline
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We have two future cruises booked. On one reservation I can make a payment with no problems. On the other reservation it will not let me make a payment. It says that one cabin member must be at least 21 - we are both 57. When I called them, they couldn't figure it out and didn't know why it was saying that. They said to just call them to make a payment. It's a little inconvenient, but it works.
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Old August 8th, 2012, 08:26 PM
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Ocean Boy Ocean Boy is offline
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I once asked a customer rep why the website was behaving in a certain way. She laughed said that no one understands why the website does anything.
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Old August 8th, 2012, 08:34 PM
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clarea clarea is online now
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Quote:
Originally Posted by Rondo View Post
We have two future cruises booked. On one reservation I can make a payment with no problems. On the other reservation it will not let me make a payment. It says that one cabin member must be at least 21 - we are both 57. When I called them, they couldn't figure it out and didn't know why it was saying that. They said to just call them to make a payment. It's a little inconvenient, but it works.
I once had a problem like that, and after I filled out the online check-in (which has birthdates), I was able to use the website again.
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Old August 9th, 2012, 03:39 PM
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Rondo Rondo is offline
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Quote:
Originally Posted by clarea View Post
I once had a problem like that, and after I filled out the online check-in (which has birthdates), I was able to use the website again.
I'll have to see if it works after I do on-line registration. Although, since I won't do registration till we get our passports back for renewal, I'll already have the final payment made.
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