no payment button on reservation

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#1
North Carolina
220 Posts
Joined Jan 2011
I booked through RC back during the WOW sale in June. We made two reservations. one of them has a payment button and one of them hasn't had a payment button for weeks. It says nothing about what I have paid or need to pay? It used to be there, I figured it would show back up eventually but hasn't.
Any ideas on why its gone?
Thanks in advance
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#2
Kent Island, MD
32 Posts
Joined Jul 2012
This happen is us as well...it just went missing. I had to call them directly and they took care of it for me. I paid the balance on the phone and it showed up seconds later as paid in full.
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Sail Away to where the boat leaves from...
#3
Des Moines, Ia.
675 Posts
Joined Mar 2002
We have two future cruises booked. On one reservation I can make a payment with no problems. On the other reservation it will not let me make a payment. It says that one cabin member must be at least 21 - we are both 57. When I called them, they couldn't figure it out and didn't know why it was saying that. They said to just call them to make a payment. It's a little inconvenient, but it works.
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#4
Rhode Island, U.S.A.
22,005 Posts
Joined Feb 2002
I once asked a customer rep why the website was behaving in a certain way. She laughed said that no one understands why the website does anything.
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#5
Central Illinois
99,288 Posts
Joined Apr 2008
Originally posted by Rondo
We have two future cruises booked. On one reservation I can make a payment with no problems. On the other reservation it will not let me make a payment. It says that one cabin member must be at least 21 - we are both 57. When I called them, they couldn't figure it out and didn't know why it was saying that. They said to just call them to make a payment. It's a little inconvenient, but it works.
I once had a problem like that, and after I filled out the online check-in (which has birthdates), I was able to use the website again.
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Bob

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Celebrity: Mercury
RCCL: Adventure, Allure, Brilliance, Enchantment, Explorer, Freedom, Independence, Legend, Liberty, Majesty, Mariner, Monarch, Navigator, Oasis, Radiance, Rhapsody, Serenade, Sovereign, Vision, Voyager
#6
Des Moines, Ia.
675 Posts
Joined Mar 2002
Originally posted by clarea
I once had a problem like that, and after I filled out the online check-in (which has birthdates), I was able to use the website again.
I'll have to see if it works after I do on-line registration. Although, since I won't do registration till we get our passports back for renewal, I'll already have the final payment made.