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  #1  
Old August 22nd, 2012, 03:11 PM
Cruisin 4 Ever's Avatar
Cruisin 4 Ever Cruisin 4 Ever is online now
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Default Great customer service experience with Carnival

In October 2010 I went on a cruise, three of the ports were cancelled and replaced by 2 others. Carnival gave everyone on board a 20% credit/discount off a future cruise. I just booked one for January 2013. I called today to get the 20% off discount and found out that you had to sail within 2 years (deadline Oct 20102), not just book by then. I dealt with a fantastic and friendly staff person who got permission tomake an exception and she still credited me the 20% off so I saved about 200.00 on my cruise. Yay. They didn't have to do this as it was my error, but were very smart to do so. I was left feeling like they really cared about making me happy and will be all the more likely to book with them again.
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Carnival Imagination October 06
Carnival Imagination May 07
NCL Majesty to Bermuda July 09
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  #2  
Old August 22nd, 2012, 03:16 PM
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Lovefuninthesun Lovefuninthesun is online now
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Good for you!
It's nice to hear stories about positive experiences!
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1995 Carnival Ecstasy (Miami): Key West, Cozumel
2004 Carnival Triumph (Miami): St. Thomas, St. Maarten, San Juan
2005 Carnival Victory (Miami): Cozumel, Ocho Rios, Grand Cayman
2006 RCCI Enchantment of Seas (FLL): Ocho Rios, Grand Cayman
2006 Carnival Elation (FLL): St. Thomas, St. Maarten, San Juan
2007 Carnival Glory (Port Canaveral): St. Thomas, Nassau, Grand Turk, HMC
2011 Carnival Inspiration (Tampa): Cozumel
2012 Carnival Freedom (FLL): St. Thomas, Antigua, Tortola, Nassau
2013 Carnival Legend (Tampa): Cozumel, Belize, Roatan, Grand Cayman





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  #3  
Old August 22nd, 2012, 03:17 PM
Silent Penguin Silent Penguin is offline
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Thank you for sharing this! I hope you enjoy your 20% cheaper cruise!
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  #4  
Old August 22nd, 2012, 03:19 PM
Room Service! Room Service! is offline
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You lucked out. Good for you! Enjoy!
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  #5  
Old August 22nd, 2012, 03:25 PM
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Yes, thank you for posting a positive experience. It's a nice change on the boards I had a good experience also. We kept going back and forth about whether to sail out of Galveston or New Orleans for our honeymoon. Because it took so long for us to make our decision we missed out on ES and the aft view extended balcony we were wanting. I heard that price drops happened and I got curious and checked on it. There was an aft view balcony available and even though I knew we couldn't OBC I decided to pounce on the newly available cabin. I called a recommended PVP and no only did he do the upgrade for us he did it for free even though I offered to pay extra. I sometimes wonder if a persons attitude has to do with how they are treated by customer services because I have never had a problem and this was a major perk for our honeymoon.
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  #6  
Old August 22nd, 2012, 03:34 PM
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Cruisin 4 Ever Cruisin 4 Ever is online now
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I definitely approached it in a very positive, friendly way. When she told me I was supposed to sail not book by October, I just said "oh no, I must have read it wrong." I didn't ask for her to get an exception, I think she just wanted to help me out. I wanted to share becasue you do hear about the negative experiences but not as many good.
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Disney Wonder Land and Sea April 05
Carnival Imagination October 06
Carnival Imagination May 07
NCL Majesty to Bermuda July 09
Carnival Valor to Western Caribbean October 2010
Carnival Destiny January 2013
Carnival Liberty January 2014
Carnival Victory October 2014

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  #7  
Old August 22nd, 2012, 05:35 PM
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Quote:
Originally Posted by boyle0268 View Post
I definitely approached it in a very positive, friendly way. When she told me I was supposed to sail not book by October, I just said "oh no, I must have read it wrong." I didn't ask for her to get an exception, I think she just wanted to help me out. I wanted to share becasue you do hear about the negative experiences but not as many good.
So nice to read about a positive customer service experience.

Thanks for posting your experience.
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1/18/2014 - Carnival Liberty Eastern B2B with
1/25/2014 - Carnival Liberty Western
1/20/2013 - Carnival Freedom Western B2B with
1/26/2013 - Carnival Freedom Eastern (Platinum)
1/29/2012 - Carnival Legend-Exotic W.Caribbean
1/22/2011 - Carnival Miracle-Exotic So.Caribbean
2/24/2010 - Carnival Miracle - Southern Caribbean
1/11/2009 - Carnival Valor - Eastern Caribbean
1/19/2008 - Carnival Liberty-S.Caribbean B2B with
1/13/2008 - Carnival Liberty - Western Caribbean
1/21/2006 - Carnival Triumph -Western Caribbean
5/21/2005 - NCL Wind-Hawaii & FanningIsland
11/30/2003 - Carnival Victory - Eastern Caribbean



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  #8  
Old August 22nd, 2012, 06:58 PM
klfrodo klfrodo is offline
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Quote:
Originally Posted by boyle0268 View Post
I definitely approached it in a very positive, friendly way. When she told me I was supposed to sail not book by October, I just said "oh no, I must have read it wrong." I didn't ask for her to get an exception, I think she just wanted to help me out. I wanted to share becasue you do hear about the negative experiences but not as many good.
I think that you approached in the right way and that's why they were willing to help you. I'm sure had you started yelling and screaming, the results would not have been so positive.

I'm a service rep on high end medical equipment. When the customer destroys something through obvious misuse and/or abuse, I have the descretion of making repairs under their service contract or billing them for parts and service. If they tell me straight up that someone goofed or made a mistake, the charges will almost always go to the contract. If they give me a goofy look and say "I don't know how this happened ", then a PO is usually required.

Glad it worked out for you.
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  #9  
Old August 22nd, 2012, 08:18 PM
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BenjiRodney BenjiRodney is offline
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So good to hear, seems like weonly see gloom and doom stories.
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RCCL Rhapsody of the Seas 06/15/2012
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  #10  
Old August 22nd, 2012, 08:23 PM
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Thanks for sharing
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  #11  
Old August 22nd, 2012, 08:23 PM
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Thanks for sharing that experience
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Booked Cruises:
Carnival Splendor Nov 2012
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Past Cruises:
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  #12  
Old August 22nd, 2012, 08:26 PM
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SueG SueG is offline
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Quote:
Originally Posted by boyle0268 View Post
In October 2010 I went on a cruise, three of the ports were cancelled and replaced by 2 others. Carnival gave everyone on board a 20% credit/discount off a future cruise. I just booked one for January 2013. I called today to get the 20% off discount and found out that you had to sail within 2 years (deadline Oct 20102), not just book by then. I dealt with a fantastic and friendly staff person who got permission tomake an exception and she still credited me the 20% off so I saved about 200.00 on my cruise. Yay. They didn't have to do this as it was my error, but were very smart to do so. I was left feeling like they really cared about making me happy and will be all the more likely to book with them again.
Good for you! I was on the Lengend on the 10/10/10 and received my 20% off. I am finally using it on the Legend this October. I booked a suite and saved over 400 dollars.
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Festival Southern Caribbean 1996
Disney Wonder Bahamas 2001
Facination Western Caribean 2002
Triumph Eastern Caribbean 2006
Adventure of the Seas Southern Caribbean 2007
Carnival Liberty Western Caribbean 2009
Majesty of the Seas Bahamas 2009
Destiny Eastern Caribbean 2009
Carnival Glory, Eastern Caribbean 2010
Carnival Legend, 2010
Oasis of the Seas, 2011
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