Posted October 5th, 2012, 06:32 PM
I get the impression that since they sell out every year, they don't need my business, and that's how I feel I've been treated. I mentioned this to them early on, and of course they said they value my business.
I've resigned myself to the fact that their idea of customer service differs from mine. I don't think a full ship theme cruise is the way to go for me, but you don't know until you go.
That's why online postings are so helpful. Had there been more reviews on jazz cruises, I could have made a decision that better reflected my values. But, now that I've found the DC Jazz fest, I'm going to do that next year.
Are they going to wait until the last minute to send the email today? I want to calculate how much each performance costs us so I can determine FOR MYSELF if it's a good deal or not. We're paying approximately a $1,200 premium for the music. I want to divide that by the number of performances.
The Smooth Jazz Cruise run by Entertainment Cruise Production provides an excellent, well organized product with several different cruises to choose from. Weeks before our sail date we received our tee shirts (there's a contest for the most creative one), and package of performances, and luggage tags in the mail. I received by booking number approximately 2 weeks after my final payment giving me plenty of time to plan my excursions. We received regular emails and information from them. Phone calls to them were immediately answered (no answering machines).
The SJC was a wonderful experience from start to finish and I plan to sail with them again. By all accounts, CJ is a lot of fun, you just shouldn't expect it to be smooth sailing before you sail.
I'm an organizer as you seem to be, so I know this is tough on you, I'm just glad I was warned beforehand.