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  #461  
Old October 8th, 2012, 05:12 PM
hattack hattack is offline
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Glad it all worked out...I suspect what happen to you and others was a handoff programing glitch with CJ new computer system and Carnival's system on Friday. Clues were a lot of folks didn't receive the FunPass email (as evident by the full mailbox) at the same time on Friday and Carnival could not locate you by name and cabin #. Experience IT folks will tell you that when there is a major upgrade or merger of systems is actually cut over is when the "glitches"will come out the woodwork (i.e.when airlines do mergers and try to combine their reservation systems on a cutover date). CJ probably knew there was a system problem about 1 am Saturday morning when the phone calls and emails started coming ftom guests. If 5-10 hadn't receive them, that is a customer service issue, when more then 10, that is a computer glitch.
They probably worked on it all weekend with Carnival's IT folks to fix it and probably everyone will have their FunPass information today. I bet also the CJ folks conducted a manual reconcilation of all 1296 cabins to make sure the computer cutover of the manifest to Carnival did not miss any names
If this is your first time sailing with Capital Jazz and you encountered this issue, it was understandably unnerving. If I were the Capital Jazz CEO, I would have a letter waiting for you in your cabin to apologize. I would suggest playing some Kim Waters or Boney James cd's while you are completing your FunPass to get you in the SuperCruising spirit.
It's all good and after looking at the daily schedule, you should be very excited
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  #462  
Old October 8th, 2012, 05:31 PM
Hermitage1 Hermitage1 is offline
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Hattack, you are such a tease. You will not tell us anything about the daily schedule.:-)

No worries, our TA has just come back and she has completed all of our fun passes and will deliver it all to us tomorrow.

Let the fun times BEGIN!!!! (Maybe I should start to pack) LOL.
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  #463  
Old October 8th, 2012, 06:03 PM
Soukous Soukous is offline
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Quote:
Originally Posted by hattack View Post
Soukous...when you received your booking number from Carnival.were you able too register for the artist led excursions and the CP transportation shuttle and print out the daily performance schedule? If not then you would still need the CP email
I was not able to register for the artist led excursions using the booking number from Carnival or the CP transportation shuttle and I didn't have (and still don't have) the performance schedule. I was just able to register with Passport numbers etc.

I emailed CJP again today asking for the email again. Everyone on this forum has helped and I've already booked my shore excursions so I'm o.k. I still want to see the performance schedule etc.
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Capital Jazz Super Cruise... Great Smooth Jazz and Cool Soul
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  #464  
Old October 8th, 2012, 06:05 PM
Soukous Soukous is offline
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Quote:
Originally Posted by akwaaba View Post
Morning,

Here's my updated info on the quest to get a booking number.

(1) I emailed CJ yesterday and received the standard robo reply; waiting to hear from a live person
(2) Called CJ but voice mail was full so I couldn't leave a message, I'll try again in a few minutes
(3) Called Carnival and they don't have me or my cabin mate on their manifest let along a booking number
Wow, unreal.
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Capital Jazz Super Cruise... Great Smooth Jazz and Cool Soul
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  #465  
Old October 8th, 2012, 06:18 PM
hattack hattack is offline
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Hermitage1....glad you are in the zone...one of the aspects that I love about the onboard activities is that every year (this is our third straight and we are already booked for next year) it just gets better and better and they add new activities
- really looking forward to the Soul Session and Midnight Jam Session combination. I would suspect they adapted the format from the Capital Jazz Festival where folks move back and forth between the two stages
- lagniappe (my favorite new orleans word) will be 3 Mo Tenors and Step Afrika (neither of which you would expect to see on a music cruise)
- when I was a teenager, I looked forward to the Motown Revue coming to the Apollo and watching the singing "battles" between acts (i..e. Temptations vs Four Tops, Gladys Knight vs Patti LaBelle etc). I suspect "The Motown Showdown" will be a tribute to that era. Many of the UnderGround Lounge neo-soul singers are Motown "old school" soul singers at heart and last year when Eric Roberson channel Marvin Gaye at the 70's night special concert, he brought the house down, so I bet the CJ staff made a mental note. Everybody (regardless of age or era) knows the words to the great songs of Motown, so that should be a real fun evening
- if you have never seen the comedian Mutzie (who is from New Orleans) he will have you in tears laughing so hard
- never heard of or could find on YouTube the "ElectroAcoustic Band" but they would not be on the SuperCruise unless they were good, so I will be checking them out
- there are always unannounced surprises so I really look forward to see who it will be.
I always tell my friends who have been on other full charter music cruises, that on the SuperCruise, I pay my $$$$ to see my favorites but at the end of the cruise it is the artists that I have never heard of that I fall in love with. Last year it was Carol Riddick , Sy Smith, Angela Johnson and Eric Roberson among others. I'm excited about who it will be this year
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  #466  
Old October 8th, 2012, 08:40 PM
akwaaba akwaaba is offline
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I certainly don't know why anyone would put in a new computer system right before a critical timeframe; I work with computer systems and would never do that.

I still don't have my email and Carnival still doesn't have my name.
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  #467  
Old October 8th, 2012, 10:41 PM
hattack hattack is offline
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From the monthly newsletter I surmised they have had the new system program starting with this year's cruise (which allowed us to receive cabin assignments for the first time at the time of booking) for awhile..the cutover was probably where the problem came about..usually a sample % is cutover prior to the full manifest cutover...happens more then most IT folks would like
The good news is that the programmers have fix it and should not happen in the future. so they will be able to add additional enhancements (Hopefully it only impacted a small %. ) I've been following the FaceBook page and not alot of folks have complained (these days social media is the first line of feedback)
Again, I don't know if that was the specific issue, but this was not an issue on SuperCruise 4&5 under their old system
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  #468  
Old October 8th, 2012, 10:54 PM
hattack hattack is offline
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If you recently flew United/Continental, Delta/Northwest, US Air/ American West at the time they merged their reservation systems on their cutover date would be a good example on the maco level.

If Carnival does not have your name. In their system by tomorrow, you should be chatting with Capital Jazz folks
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  #469  
Old October 9th, 2012, 01:14 AM
Ms411 Ms411 is offline
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I found ElectroAcoustic band on YouTube.
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Celebrity Summit - 11/24/2012

Past Cruises:
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  #470  
Old October 9th, 2012, 06:14 AM
hattack hattack is offline
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featuring Albert Beger?
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  #471  
Old October 9th, 2012, 09:36 AM
Ms411 Ms411 is offline
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Yes, featuring Albert.
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Past Cruises:
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  #472  
Old October 9th, 2012, 12:59 PM
hattack hattack is offline
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thanks...should be very interesting to see live
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  #473  
Old October 9th, 2012, 01:31 PM
akwaaba akwaaba is offline
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Default Book Number Part 3

After sending an email, leaving a voice message, speaking with 2 different people at CJ I got angry with the 3rd person and demanded something other than I'll send you an email with the information since I've heard that before.

Well...
(1) I don't have have a booking number, that's why I'm nowhere on Carnival's books; the previous 2 folks I spoke to didn't have the guts to tell me, they said things like my package went to my spam folder, insteading of addressing and fixing the problem.

(2) It looks like the person from Carnival was correct, and someone else is in my assigned cabin. The 3rd person didn't exactly say that but when I asked if I had a cabin and gave her the number, she didn't say yes to the specific cabin but did indicate she assigns the cabins so yes I would have a cabin.

Last edited by akwaaba; October 9th, 2012 at 01:45 PM.
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  #474  
Old October 9th, 2012, 02:56 PM
hattack hattack is offline
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wow...thanks for keeping us posted on the progress in your journey...this is too close for comfort and very unfortunate..
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  #475  
Old October 9th, 2012, 03:58 PM
Ms411 Ms411 is offline
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Ooohhh, I am so sorry to hear that they can't provide your documents. It all seems so shady to me, which is why I prefer to use a licensed agent so you have some recourse if they're a member of the Association.

Nobody sets up a database without programming an option to warn you of duplicate numbers. Well, maybe a student or an intern, but no experienced database programmer.

And since CJ doesn't issue a paid-in-full invoice, it's even more troubling to me.

What happened to those cabins that became available? I'm getting upset just thinking about your situation.
__________________
Future Cruises:
Carnival Freedom - 10/20/2012
Celebrity Summit - 11/24/2012

Past Cruises:
Carnival Victory - 9/11/2011
Serenade of the Seas - 9/4/2011

It's not the places you go; it's the people you meet.
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  #476  
Old October 9th, 2012, 04:40 PM
akwaaba akwaaba is offline
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Default Booking Number Finale

I finally have my booking number! Had trouble registering because CJ gave Carnival the wrong birthday Aug 04 s/b 14; called Carnival, and they corrected it instead of sending me back to CJ since it was only the day.

I also have a different cabin; problem is I purchased the boat ride in Antigua using the cabin number that was on my invoice (how stupid of me). I'll fight that battle latter this week.
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  #477  
Old October 9th, 2012, 04:54 PM
Hermitage1 Hermitage1 is offline
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I am so glad that your episode has had a happy ending.
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  #478  
Old October 9th, 2012, 05:16 PM
Ms411 Ms411 is offline
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Hooray! What a relief.
__________________
Future Cruises:
Carnival Freedom - 10/20/2012
Celebrity Summit - 11/24/2012

Past Cruises:
Carnival Victory - 9/11/2011
Serenade of the Seas - 9/4/2011

It's not the places you go; it's the people you meet.
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  #479  
Old October 9th, 2012, 05:26 PM
Soukous Soukous is offline
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@akwaaba.. glad you were able to get your booking number.

I'm still waiting for a response to numerous emails requesting the Travel Pak documentation email from CJP. (smh)
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Soukous SAILED on Carnival Liberty 10-23-2010
Capital Jazz Super Cruise... Great Smooth Jazz and Cool Soul
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  #480  
Old October 10th, 2012, 05:49 AM
Ms411 Ms411 is offline
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I don't see Third World on Friday's schedule. In fact, they're not on the schedule at all! Their performance is still listed on their website.
__________________
Future Cruises:
Carnival Freedom - 10/20/2012
Celebrity Summit - 11/24/2012

Past Cruises:
Carnival Victory - 9/11/2011
Serenade of the Seas - 9/4/2011

It's not the places you go; it's the people you meet.
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