Call C&A # to make reservation?

mrsdiznee · #1 October 26th, 2012, 04:39 PM

When making reservation through RCL, is it best to call the C&A telephone number or telephone # listed for reservations or does it matter?

Thanks for your help.

ctcruiser1721 · #2 October 26th, 2012, 04:45 PM

I always make my reservation through a C&A rep. They just seem more knowledgeable IMHO. Things have always gone smoother for me when booking with C&A vs. CVP.

boewok · #3 October 26th, 2012, 07:58 PM

I alway use CVP. They have done a super job--even making sure our B2B's are arranged.

Barb

Ashland · #4 October 27th, 2012, 02:26 AM

Quote:

Originally Posted by ctcruiser1721

I always make my reservation through a C&A rep. They just seem more knowledgeable IMHO. Things have always gone smoother for me when booking with C&A vs. CVP.

Ditto....You have access why not use it.

bouhunter · #5 October 27th, 2012, 06:06 AM

We use C&A but it probably doesn't make any difference.

"CVP" is just a fancy title for general reservations

phish tales · #6 October 27th, 2012, 06:53 AM

Quote:

Originally Posted by bouhunter

We use C&A but it probably doesn't make any difference.

"CVP" is just a fancy title for general reservations

why not use a local TA. my wife and i do and we cruise a lot. great treatment. someone to deal with face to face, he monitors all price drops and give us great OBC. we would not book any other way....

nivek82 · #7 October 27th, 2012, 08:40 AM

I've used the C&A number and found that it's easier if I know EXACTLY what I want. There was no "upsell" offers or anything like that. I think it's because they know you know the product. The calls have gone like this "do you know what room, sailing you want?" "yes" "do you know what price you saw?" "yup" we make sure they match and all done.

Though the only time I've done this is when taking a next cruise res to a full booking choosing the "already have a res" option on their phone tree. For new bookings I just do on-line.

spotgrey · #8 October 27th, 2012, 08:50 AM

When do you get to call the C&A for reservations. Is it for future cruises or reservations for dinner, etc (or both)..Do you have to be at a certain C&A level to use this service and what extra benefits does calling the C&A # get us?. What is the number?

mrsdiznee · #9 October 27th, 2012, 09:03 AM

Quote:

Originally Posted by phish tales

why not use a local TA. my wife and i do and we cruise a lot. great treatment. someone to deal with face to face, he monitors all price drops and give us great OBC. we would not book any other way....

I've used TA before on several different cruises. On several of the TA booked cruises, we had problems. They weren't big problems, but still problems. One example, on one of the Disney cruises, we were told we would have an OB credit, but didn't. There wasn't anything that Disney could do because it was booked through TA. TA made it good after the cruise but it's still something you don't want to go through on a cruise. Of course, it didn't keep us from enjoying the cruise.

We are booking this cruise using a Next Cruise deposit so we have a onboard credit from RCL. Also combining it with a C&A savings certificate so we are getting our perks from RCL.

Thank you for everyone's help. I wasn't sure if the C & A representatives actually made reservations or if there for C&A questions/problems.

clarea · #10 October 27th, 2012, 09:22 AM

Quote:

Originally Posted by spotgrey

When do you get to call the C&A for reservations. Is it for future cruises or reservations for dinner, etc (or both)..Do you have to be at a certain C&A level to use this service and what extra benefits does calling the C&A # get us?. What is the number?

The number is 800-526-9723. Any level in C&A can use it.