Liberty passengers from Oct. 6, 2012

[Cricket63]

I'm trying to find out some information regarding a gift that was purchased from the Bon Voyage Gift Dept. If you received the Chocolate Delight gift since 10/06/12 ONLY ON THE CARNIVAL LIBERTY, was it like the picture on the website(see link below) or different? TIA

https://secure.carnival.com/BonVoyag...lights&pid=748

[Cricket63]

Anyone...

[mikel24m]

Originally Posted by Cricket63

I'm trying to find out some information regarding a gift that was purchased from the Bon Voyage Gift Dept. If you received the Chocolate Delight gift since 10/06/12 ONLY ON THE CARNIVAL LIBERTY, was it like the picture on the website(see link below) or different? TIA

https://secure.carnival.com/BonVoyag...lights&pid=748

We got strawberries from the casino and they were not two toned just reg chocolate

I would just call and ask

[Crazy4Koko]

sorry....

[Cricket63]

Originally Posted by mikel24m

We got strawberries from the casino and they were not two toned just reg chocolate

I would just call and ask

They are "suppose" to look like the picture...at least they have in the past when we have ordered them. The plate my daughter received looked like a 5 year old dipped the bottoms of the strawberries in chocolate, 2 red cookies, and 2 chocolate dots the size of maybe a quarter. John in BV said this is the new chocolate Delight they are doing(what my daughter received)...trying to find out if anyone else got what the picture looked like or something totally different. Thanks.

See picture in my signature...that is what they received!! NOTHING like what is on BV site!!

[klmorg]

Originally Posted by Cricket63

They are "suppose" to look like the picture...at least they have in the past when we have ordered them. The plate my daughter received looked like a 5 year old dipped the bottoms of the strawberries in chocolate, 2 red cookies, and 2 chocolate dots the size of maybe a quarter. John in BV said this is the new chocolate Delight they are doing(what my daughter received)...trying to find out if anyone else got what the picture looked like or something totally different. Thanks.

See picture in my signature...that is what they received!!

I haven't seen the picture in your signature (have signatures turned off), but I wondered what you plan to do with the info as to whether they are the same or different? Or are you just curious?

[Cricket63]

Originally Posted by klmorg

I haven't seen the picture in your signature (have signatures turned off), but I wondered what you plan to do with the info as to whether they are the same or different? Or are you just curious?

I usually order this for friends and family. If what my daughter received is the new Chocolate Delight, I will not be ordering it anymore. It looked like a 5 yo put it together!!

[klmorg]

Originally Posted by Cricket63

I usually order this for friends and family. If what my daughter received is the new Chocolate Delight, I will not be ordering it anymore. It looked like a 5 yo put it together!!

Aha... I completely understand! I had to go look at your profile & see the pic. That is nothing like what is represented in the BV gift order.

[soccersharon]

Originally Posted by Cricket63

I usually order this for friends and family. If what my daughter received is the new Chocolate Delight, I will not be ordering it anymore. It looked like a 5 yo put it together!!

Not very appetizing I know the chocolate dipped strawberries dressed to look like tuxedos I see on the ship look much better than this! Don't blame you for being disappointed.

[mikel24m]

Originally Posted by Cricket63

They are "suppose" to look like the picture...at least they have in the past when we have ordered them. The plate my daughter received looked like a 5 year old dipped the bottoms of the strawberries in chocolate, 2 red cookies, and 2 chocolate dots the size of maybe a quarter. John in BV said this is the new chocolate Delight they are doing(what my daughter received)...trying to find out if anyone else got what the picture looked like or something totally different. Thanks.

See picture in my signature...that is what they received!! NOTHING like what is on BV site!!

I would call John back and ask him why the picture online doesnt look like what she received and forward that picture maybe but not likely they will refund you

[Cricket63]

Originally Posted by mikel24m

I would call John back and ask him why the picture online doesnt look like what she received and forward that picture maybe but not likely they will refund you

They have a picture of what she received and my letter of disappointment!! They told me this is the NEW version of the Chocolate Delight!!! Looks to me like they ran out and stuck whatever on a plate and gave it to them so they "received" something!! I just want to know if that IS the case! If so, I WILL NOT be ordering it again!

They asked me why they didn't bring it down to customer service and let them see it...Well...this WAS a gift that they had no clue what is was suppose to look like or that they were getting it until they boarded!!

[mikel24m]

Originally Posted by Cricket63

They have a picture of what she received and my letter of disappointment!! They told me this is the NEW version of the Chocolate Delight!!! Looks to me like they ran out and stuck whatever on a plate and gave it to them so they "received" something!! I just want to know if that IS the case! If so, I WILL NOT be ordering it again!

They asked me why they didn't bring it down to customer service and let them see it...Well...this WAS a gift that they had no clue what is was suppose to look like or that they were getting it until they boarded!!

Its unfortunate but customer service after the fact usually sucks through Carnival.I understand that they didnt know what to expect ,but if something didnt look right I would have been calling room service right away

[Sh1035]

I ordered it on the dream 10/13 and it was gross! Tossed it all after one bite.

[Cricket63]

Originally Posted by mikel24m

Its unfortunate but customer service after the fact usually sucks through Carnival.I understand that they didnt know what to expect ,but if something didnt look right I would have been calling room service right away

Unfortunately your right.

I wish I would have shown her what it WAS suppose to look like before they left. But being that it was a surprise, I didn't. I would have contacted room service myself...but wasn't sailing with them.

All I can say is that I hope that isn't the new Chocolate Delight!! Thanks!

[JaxGuy]

Yes, the pic in your signature is the Chocolate Delight we received on the 10/06 Liberty cruise. It was not good at all, especially the red cookie type things which were soggy and stuck to the plate. The one in the link looks amazing!

[MissKIA]

Uh oh, I ordered one of these for each of our rooms for our cruise next Saturday. I wonder if I can cancel them. What is in that picture does not look good at all and not even close to what I ordered.

[Crazy4Koko]

Originally Posted by Cricket63

They have a picture of what she received and my letter of disappointment!! They told me this is the NEW version of the Chocolate Delight!!! Looks to me like they ran out and stuck whatever on a plate and gave it to them so they "received" something!! I just want to know if that IS the case! If so, I WILL NOT be ordering it again!

They asked me why they didn't bring it down to customer service and let them see it...Well...this WAS a gift that they had no clue what is was suppose to look like or that they were getting it until they boarded!!

Originally Posted by JaxGuy

Yes, the pic in your signature is the Chocolate Delight we received on the 10/06 Liberty cruise. It was not good at all, especially the red cookie type things which were soggy and stuck to the plate. The one in the link looks amazing!

Thats just gross. I thought about ordering them before we left.. glad I didn't.


I would definitely launch a HUGE complaint, as you have done..hope you get some satisfaction from it. 'substitutions' are one thing.. that, 'ain't' even close...


John sent us some chocolate strawberries and champagne to celebrate our 25th.. free was MUCH better..the tuxedo strawberries were awesome!

[Cricket63]

Originally Posted by Crazy4Koko

Thats just gross. I thought about ordering them before we left.. glad I didn't.


I would definitely launch a HUGE complaint, as you have done..hope you get some satisfaction from it. 'substitutions' are one thing.. that, 'ain't' even close...


John sent us some chocolate strawberries and champagne to celebrate our 25th.. free was MUCH better..the tuxedo strawberries were awesome!

I did write them and also called them...they pretty much said "she got a gift" oh well!!

[Cricket63]

Originally Posted by MissKIA

Uh oh, I ordered one of these for each of our rooms for our cruise next Saturday. I wonder if I can cancel them. What is in that picture does not look good at all and not even close to what I ordered.

According to John at Carnival, that IS what I ordered...their NEW Chocolate Delight plate!! I would definitely cancel my order!! If you really want some good chocolate covered strawberries, get them from the cafe area!! They I believe are 5 for $4(if my memory is correct) and they are DELICIOUS and look a WHOLE LOT BETTER!! I usually get two orders so I can share 1 with my DH(1 strawberry, not plate)

[Sh1035]

Originally Posted by MissKIA

Uh oh, I ordered one of these for each of our rooms for our cruise next Saturday. I wonder if I can cancel them. What is in that picture does not look good at all and not even close to what I ordered.

I would, thought it would be a nice touch.....nobody would touch them. If you must buy them at the coffee shop. looked so much better. Plus they drop it off at random times. So gives them more time to get soggy....ugh.