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  #1  
Old November 2nd, 2012, 02:09 PM
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Default Liberty passengers from Oct. 6, 2012

I'm trying to find out some information regarding a gift that was purchased from the Bon Voyage Gift Dept. If you received the Chocolate Delight gift since 10/06/12 ONLY ON THE CARNIVAL LIBERTY, was it like the picture on the website(see link below) or different? TIA

https://secure.carnival.com/BonVoyag...lights&pid=748
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Cove Balcony, Carnival Dream: Partitions opened for cabins 2337/2341

Last edited by Cricket63; November 2nd, 2012 at 02:16 PM.
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  #2  
Old November 2nd, 2012, 03:52 PM
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Anyone...
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Cove Balcony, Carnival Dream: Partitions opened for cabins 2337/2341
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  #3  
Old November 2nd, 2012, 03:57 PM
mikel24m mikel24m is offline
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Quote:
Originally Posted by Cricket63 View Post
I'm trying to find out some information regarding a gift that was purchased from the Bon Voyage Gift Dept. If you received the Chocolate Delight gift since 10/06/12 ONLY ON THE CARNIVAL LIBERTY, was it like the picture on the website(see link below) or different? TIA

https://secure.carnival.com/BonVoyag...lights&pid=748
We got strawberries from the casino and they were not two toned just reg chocolate

I would just call and ask
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  #4  
Old November 2nd, 2012, 04:00 PM
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sorry....
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Old November 2nd, 2012, 04:16 PM
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We got strawberries from the casino and they were not two toned just reg chocolate

I would just call and ask
They are "suppose" to look like the picture...at least they have in the past when we have ordered them. The plate my daughter received looked like a 5 year old dipped the bottoms of the strawberries in chocolate, 2 red cookies, and 2 chocolate dots the size of maybe a quarter. John in BV said this is the new chocolate Delight they are doing(what my daughter received)...trying to find out if anyone else got what the picture looked like or something totally different. Thanks.

See picture in my signature...that is what they received!! NOTHING like what is on BV site!!
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Cove Balcony, Carnival Dream: Partitions opened for cabins 2337/2341

Last edited by Cricket63; November 2nd, 2012 at 04:21 PM.
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Old November 2nd, 2012, 04:23 PM
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Quote:
Originally Posted by Cricket63 View Post
They are "suppose" to look like the picture...at least they have in the past when we have ordered them. The plate my daughter received looked like a 5 year old dipped the bottoms of the strawberries in chocolate, 2 red cookies, and 2 chocolate dots the size of maybe a quarter. John in BV said this is the new chocolate Delight they are doing(what my daughter received)...trying to find out if anyone else got what the picture looked like or something totally different. Thanks.

See picture in my signature...that is what they received!!
I haven't seen the picture in your signature (have signatures turned off), but I wondered what you plan to do with the info as to whether they are the same or different? Or are you just curious?
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  #7  
Old November 2nd, 2012, 04:27 PM
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I haven't seen the picture in your signature (have signatures turned off), but I wondered what you plan to do with the info as to whether they are the same or different? Or are you just curious?
I usually order this for friends and family. If what my daughter received is the new Chocolate Delight, I will not be ordering it anymore. It looked like a 5 yo put it together!!
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Cove Balcony, Carnival Dream: Partitions opened for cabins 2337/2341
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  #8  
Old November 2nd, 2012, 04:32 PM
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Quote:
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I usually order this for friends and family. If what my daughter received is the new Chocolate Delight, I will not be ordering it anymore. It looked like a 5 yo put it together!!
Aha... I completely understand! I had to go look at your profile & see the pic. That is nothing like what is represented in the BV gift order.
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  #9  
Old November 2nd, 2012, 04:32 PM
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I usually order this for friends and family. If what my daughter received is the new Chocolate Delight, I will not be ordering it anymore. It looked like a 5 yo put it together!!
Not very appetizing I know the chocolate dipped strawberries dressed to look like tuxedos I see on the ship look much better than this! Don't blame you for being disappointed.
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  #10  
Old November 2nd, 2012, 04:34 PM
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Quote:
Originally Posted by Cricket63 View Post
They are "suppose" to look like the picture...at least they have in the past when we have ordered them. The plate my daughter received looked like a 5 year old dipped the bottoms of the strawberries in chocolate, 2 red cookies, and 2 chocolate dots the size of maybe a quarter. John in BV said this is the new chocolate Delight they are doing(what my daughter received)...trying to find out if anyone else got what the picture looked like or something totally different. Thanks.

See picture in my signature...that is what they received!! NOTHING like what is on BV site!!
I would call John back and ask him why the picture online doesnt look like what she received and forward that picture maybe but not likely they will refund you
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  #11  
Old November 2nd, 2012, 04:39 PM
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I would call John back and ask him why the picture online doesnt look like what she received and forward that picture maybe but not likely they will refund you
They have a picture of what she received and my letter of disappointment!! They told me this is the NEW version of the Chocolate Delight!!! Looks to me like they ran out and stuck whatever on a plate and gave it to them so they "received" something!! I just want to know if that IS the case! If so, I WILL NOT be ordering it again!

They asked me why they didn't bring it down to customer service and let them see it...Well...this WAS a gift that they had no clue what is was suppose to look like or that they were getting it until they boarded!!
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Cove Balcony, Carnival Dream: Partitions opened for cabins 2337/2341

Last edited by Cricket63; November 2nd, 2012 at 04:41 PM.
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  #12  
Old November 2nd, 2012, 04:45 PM
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They have a picture of what she received and my letter of disappointment!! They told me this is the NEW version of the Chocolate Delight!!! Looks to me like they ran out and stuck whatever on a plate and gave it to them so they "received" something!! I just want to know if that IS the case! If so, I WILL NOT be ordering it again!

They asked me why they didn't bring it down to customer service and let them see it...Well...this WAS a gift that they had no clue what is was suppose to look like or that they were getting it until they boarded!!
Its unfortunate but customer service after the fact usually sucks through Carnival.I understand that they didnt know what to expect ,but if something didnt look right I would have been calling room service right away
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Old November 2nd, 2012, 05:04 PM
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I ordered it on the dream 10/13 and it was gross! Tossed it all after one bite.
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  #14  
Old November 2nd, 2012, 06:36 PM
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Its unfortunate but customer service after the fact usually sucks through Carnival.I understand that they didnt know what to expect ,but if something didnt look right I would have been calling room service right away
Unfortunately your right.

I wish I would have shown her what it WAS suppose to look like before they left. But being that it was a surprise, I didn't. I would have contacted room service myself...but wasn't sailing with them.

All I can say is that I hope that isn't the new Chocolate Delight!! Thanks!
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Cove Balcony, Carnival Dream: Partitions opened for cabins 2337/2341
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Old November 2nd, 2012, 07:33 PM
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Yes, the pic in your signature is the Chocolate Delight we received on the 10/06 Liberty cruise. It was not good at all, especially the red cookie type things which were soggy and stuck to the plate. The one in the link looks amazing!
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Old November 2nd, 2012, 07:47 PM
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Uh oh, I ordered one of these for each of our rooms for our cruise next Saturday. I wonder if I can cancel them. What is in that picture does not look good at all and not even close to what I ordered.
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Old November 2nd, 2012, 08:07 PM
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Quote:
Originally Posted by Cricket63 View Post
They have a picture of what she received and my letter of disappointment!! They told me this is the NEW version of the Chocolate Delight!!! Looks to me like they ran out and stuck whatever on a plate and gave it to them so they "received" something!! I just want to know if that IS the case! If so, I WILL NOT be ordering it again!

They asked me why they didn't bring it down to customer service and let them see it...Well...this WAS a gift that they had no clue what is was suppose to look like or that they were getting it until they boarded!!
Quote:
Originally Posted by JaxGuy View Post
Yes, the pic in your signature is the Chocolate Delight we received on the 10/06 Liberty cruise. It was not good at all, especially the red cookie type things which were soggy and stuck to the plate. The one in the link looks amazing!

Thats just gross. I thought about ordering them before we left.. glad I didn't.


I would definitely launch a HUGE complaint, as you have done..hope you get some satisfaction from it. 'substitutions' are one thing.. that, 'ain't' even close...


John sent us some chocolate strawberries and champagne to celebrate our 25th.. free was MUCH better..the tuxedo strawberries were awesome!
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Last edited by Crazy4Koko; November 2nd, 2012 at 08:08 PM.
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  #18  
Old November 2nd, 2012, 11:06 PM
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Thats just gross. I thought about ordering them before we left.. glad I didn't.


I would definitely launch a HUGE complaint, as you have done..hope you get some satisfaction from it. 'substitutions' are one thing.. that, 'ain't' even close...


John sent us some chocolate strawberries and champagne to celebrate our 25th.. free was MUCH better..the tuxedo strawberries were awesome!
I did write them and also called them...they pretty much said "she got a gift" oh well!!
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Cove Balcony, Carnival Dream: Partitions opened for cabins 2337/2341
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  #19  
Old November 2nd, 2012, 11:13 PM
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Originally Posted by MissKIA View Post
Uh oh, I ordered one of these for each of our rooms for our cruise next Saturday. I wonder if I can cancel them. What is in that picture does not look good at all and not even close to what I ordered.

According to John at Carnival, that IS what I ordered...their NEW Chocolate Delight plate!! I would definitely cancel my order!! If you really want some good chocolate covered strawberries, get them from the cafe area!! They I believe are 5 for $4(if my memory is correct) and they are DELICIOUS and look a WHOLE LOT BETTER!! I usually get two orders so I can share 1 with my DH(1 strawberry, not plate)
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Carnival Fascination 2009
Carnival Fantasy 2010
Carnival Dream 2011
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Cove Balcony, Carnival Dream: Partitions opened for cabins 2337/2341
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  #20  
Old November 2nd, 2012, 11:15 PM
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Quote:
Originally Posted by MissKIA View Post
Uh oh, I ordered one of these for each of our rooms for our cruise next Saturday. I wonder if I can cancel them. What is in that picture does not look good at all and not even close to what I ordered.
I would, thought it would be a nice touch.....nobody would touch them. If you must buy them at the coffee shop. looked so much better. Plus they drop it off at random times. So gives them more time to get soggy....ugh.
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