Posted June 10th, 2013, 12:51 PM
Our experience (with autism) has been the opposite. In the last 10 years I have seen the special needs department greatly increase their awareness and ability to accommodate. In addition to our typical requests, on our most recent cruise (#15) we were not only granted everything we asked for, but also offered services which were greatly helpful.
I'm sorry to hear your experience was not as positive.
Autism is a very different disability than totally immobile.. It is very easy to accommodate a person with Autism.. However Carnival makes very little effort to comply with the ADA. Of which they are compelled to do so under federal law and several court rulings. Please research the number of times that carnival has lost court cases for violation of the ADA.
While personally I will sail on carnival as I am not a person needing accommodation. But I do have relatives that I travel with at times that are disabled. The way that carnival treats the disabled really offends me . I had a relative told that they could accommodate them in a HCA room. But they had to pay an additional 1000 dollars. This is a direct violation of the ADA.
They very much need to get people in that department that have a clue on what some disabilities are and how to help. Also it would really help if the legal department would explain the law to the employees in the department. Compliance with the ADA is not a choice it is a requirement.
2010 Carnival Imagination
2011 Celebrity Solstace
2012 Carnival Liberty
2013 Costa Mediteranea
2013 Carnival Freedom
2014 Holland America Zuiderdam