Was interested in the May 12th sailing of the Summit, so have been monitoring prices that past month or two. About a week ago noticed a significant price drop and also that they had offered up guarantee fares for balcony, concierge and aquaclass cabins.
Tried online to purchase the fare for just myself (and pay the 200% premium) for the guarantee fare, since it was substantially lower than a single fare in same category $1998 vice $2600, but system would not allow it.
Called Celebrity customer service and they said they could do nothing to offer assistance, as it was a system limitation. The whole thing got me frustrated since it meant if I toolk a second person it would cost me under $1000pp, but to do the same trip solo in the same cabin it would be $2600.
I emailed the Celebrity Regional Sales Manager, VP of sales & Senior VP of sales, and asked for help, got a response within 24 hours from all three, saying that I WAS RIGHT, it was systematic problem that they would change, and they did.
They were nice enough also to book the cabin I wanted with a free category upgrade at the lower price, give me a beverage package for free, and an $200 OBC for bringing it to their attention.
Thought that was really excellent customer service.
Celebrity Century Caribbean Jan 1996
Celebrity Mercury Western Caribbean Feb 1998
Holland American Noordam Western Med 2000
Norwegian Sky Eastern Caribbean March 2001
Celebrity Zenith Western Caribbean March 2002
Celebrity Millenium Eastern Caribbean Jan 2004
Celebrity Constellation Southern Caribbean March 2005
Celebrity Infinity Atlantis Charter Nov 2005
Celebrity Infinity Atlantis Charter March 2006
Celebrity Galaxy Greek Isles July 2007
Celebrity Constellation Scandavia/Russia Jun 2008
Celebrity Infinity Alaska May 2009
Celebrity Constellation Transatlantic Sep 2009
Celebrity Equinox Holy Land Oct 2010
Celebrity Solstice Eastern Caribbean Jan 2011
Celebrity Solstice Venice, Croatia, Montenegro Aug 2011
Celebrity Century New Zealand & Australia Jan 2012
Celebrity Silhouette Transatlantic December 2012
Celebrity Summit Bermuda May 2013
Celebrity Infinity Iceland & Norway June 2013
Celebrity Millenium China, Japan & Korea April 2014
Celebrity Silhouette Western Caribbean November 2014
Celebrity Solstice Hawaii April 2015
Celebrity Reflection Transatlantic October 2016
Celebrity Infinity Pacific Coastal May 2017
Celebrity Infinity South America/Antarctic February 2018
Celebrity Reflection Transatlantic October 2018
Question/Email Me: email me