Was interested in the May 12th sailing of the Summit, so have been monitoring prices that past month or two. About a week ago noticed a significant price drop and also that they had offered up guarantee fares for balcony, concierge and aquaclass cabins.
Tried online to purchase the fare for just myself (and pay the 200% premium) for the guarantee fare, since it was substantially lower than a single fare in same category $1998 vice $2600, but system would not allow it.
Called Celebrity customer service and they said they could do nothing to offer assistance, as it was a system limitation. The whole thing got me frustrated since it meant if I toolk a second person it would cost me under $1000pp, but to do the same trip solo in the same cabin it would be $2600.
I emailed the Celebrity Regional Sales Manager, VP of sales & Senior VP of sales, and asked for help, got a response within 24 hours from all three, saying that I WAS RIGHT, it was systematic problem that they would change, and they did.
They were nice enough also to book the cabin I wanted with a free category upgrade at the lower price, give me a beverage package for free, and an $200 OBC for bringing it to their attention.
Thought that was really excellent customer service.
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