Silver Shadow Fails Sanitation Inspection After Caught Hiding Filthy Conditions from

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#3
Washington State
21,548 Posts
Joined Dec 2005
I would not want to see any cruise line fail..... this should be a wake-up call for Silversea. Not sure what it means for people currently booked on the Shadow.
#4
Beautiful Victoria, BC
254 Posts
Joined Jan 2011
Silver Seas is an expensive luxury line. I can't believe they would stoop to this kind of behaviour.

We are meeting up with friends next weekend that are currently on a Silver Seas ship. It is an 8 day cruise and the cost was a minimum of $5600/person. Wow.

Rockfan2
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#5
Maryland
208 Posts
Joined Feb 2011
What is worse? Storing food in the cabins or mixing non-premium liquors with premium?

Seriously though, I'm sure this is very common. It's not as if my kid figured out to throw things under the bed if they had to clean their room...

Are they only fearful of the US inspectors?
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lawrencehimelfarb (at) gee-mail (dot) com
#6
Palm Desert, California
1,681 Posts
Joined Nov 2008
Originally posted by Travelcat2
I would not want to see any cruise line fail..... this should be a wake-up call for Silversea. Not sure what it means for people currently booked on the Shadow.
Like you? What will you do when scandal hits Regent? This isn't just bad news for Silversea, which it is, but for the industry as a whole. Nothing but bad press for 24 months. Ugh!
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Crystal, SilverSea, Regent, Paul Gauguin and Matson
#7
Washington State
21,548 Posts
Joined Dec 2005
The sky is not falling (unless posters get crazy and predict the end of cruising as we know it). There are questions that need to be answered by Silversea -- both to past and future cruisers.
#8
85,581 Posts
Joined Jul 2000
Mikedoes thanks for sharing this.

While this problem was not discovered in previous inspections some items are so it is a reminder about the importance of inspections.

I would not rush to any conclusions that because of this problem that it occurs on other cruise lines or even on others ships in the Silversea Fleet.

With that said, you know failing inspections or passing them has nothing to do with the line being luxury. If you read inspections that are conducted on land by local city/town authorities those with poor inspections include not only inexpensive restaurants but also very pricey restaurants.

Hopefully, because of this the food operation will be "cleaned" up on any cruise ship and/or line at sea that would do something as unhealthy and as dumb as this.

Keith
#9
100 Posts
Joined Jun 2010
I was about to say "words fail me" then realised I am about to explode.
Firstly this is disgusting, there is no excuse or mitigation.
The damage to Silversea's reputation is potentially enormous and the company need to make a statement to explain how this has occurred and what action they are taking to prevent a repetition. Silence simply will not do.
An apology and a little humility might be appropriate but in my experience of one cruise (on the shadow) this does not come easily to Silversea's management.
#10
Rosseau, Ontario
126 Posts
Joined Nov 2006
Quote from the article:

"Although the failed inspection occurred one month ago, the CDC has still not posted the failed score or its report of the inspection on its internet site."

Anyone know why? I would think that a failing inspection such as the one described would be posted immediately. And I personally would like to have a look at the actual inspection report.
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Silver Wind, April 2007 - Barbados to Barbados
Silver Wind, October 2008 - Rome to Athens
Silver Wind, May 2010 - Venice to Rome
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#12
Eastern Canada
688 Posts
Joined Jan 2007
Fascinating. My worst SS cruise was Whisper from NYC to Montreal. It was the first time the Whisper had been back in the US for several years and there were constant inspections.

Until the inspections were over the staff was cranky, service was poor, and I experienced my first "no" on SS (I asked for a green salad at the pool deck grill and was told I couldn't have one despite the fact that La Terrassa lunch had just stopped service and I was sure they could fetch me a lettuce salad from there.)

Our complaints were all met with "the staff are exhausted from getting up early for the US inspectors." I didn't realize that meant they were busy hiding things around the ship.
#13
85,581 Posts
Joined Jul 2000
Host Dan, thanks for sharing the background on that other post.

I just spoke with my son who manages a land based restaurant and he was shocked that any restaurant facility would do what they did. As he said, it is so contrary to all that he was taught in his formal education and also in on-going training and safety measures that he and his team follow. After all we are talking about people's health. Ugh!

Keith
#14
Ottawa
103 Posts
Joined Jul 2013
Wow, and we just booked our first ever cruise, and we picked SilverSea because they are supposed to be one of the best.
I hope things will be better after this report.
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#17
Palm Desert, California
1,681 Posts
Joined Nov 2008
Originally posted by duct tape
For a change, I AM speechless. Almost. There are some heads on the Shadow that I would like to see roll.
It is difficult to imagine that anyone on the hotel side was unaware of this. "Understaffed" is a laughable excuse. All the pontificating about sanitation, hand sanitizers included, is so hypocritical in this instance. I am not so sure I believe the bit about topping of spirits, but the rest is hard to ignore, especially with the photos. My concern is that this isn't just a rogue F&B Manager or Exec. Chef, but rather industry wide. And I strongly doubt it is limited to food operations at sea and also happens in hotels and restaurants ashore.

What possible good did management think could come of this? Reports of sick passengers rather than a failed inspection? What about the crew galley?

Inspections should usually, if not always, be a "surprise." Our recent embarkation on Crystal Symphony was delayed due to a "surprise" inspection in Los Angeles. An inconvenience, sure, but the ship passed and we knew that part of the adventure was safe.

As the one (?) who got caught, Silversea needs to address this publically sooner rather than later. One can only hope the private addressing started the day of the inspection.

Although we have only sailed on Crystal recently, we loved our voyages on Shadow and Cloud, and don't want this to happen on Silversea or any other line, luxury or not. I suppos the good news for passengers boarding in the near future is that this isn't likely to happen again!
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#18
Gibsonton, Florida
1,124 Posts
Joined Apr 2005
Originally posted by duct tape
For a change, I AM speechless. Almost. There are some heads on the Shadow that I would like to see roll.
That would be nice. However, the problem did not begin last month. It's been around for awhile and it raises another issue. How does this company retain what appears to be very talented employees while the sky is falling around them? I am referring to people with titles such as executive chef, hotel director, inventory manager and restaurant manager.

Edit to add......the number of good hotel directors has been in decline. Not talking about nice guys.....I mean effective.
#20
Palm Desert, California
1,681 Posts
Joined Nov 2008
Originally posted by duct tape
Management on the Shadow has been there for quite a while.
Do you know who the NEW managers are? The ones hired a month ago?
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