Posted December 9th, 2013, 10:49 AM
Last edited by cle-guy; December 9th, 2013 at 10:50 AM
They have to be the single worse travel agency in the country. The owner of the company has no social skills, lies to customers and then tries to make it your fault that they made a mistake or ignores you all together.
Not my experiences at all. Of course I don't expect much from them but to book me and maybe say hello and host a party or 2. I certainly don't need babysat and someone to fix my dining arrangements. If I find dining arrangements not to my liking, I moved to another table to meet more friends. I was amazed how many nights I'd see entire empty tables in MDR or half filled tables. It was nice to join a new group and dil in the missing seats. If you read any of my posts, i'm all about "PERSONAL RESPONSIBILITY" and handling the little things on my own like a big boy.
I can say all my communication with PP was answered promptly, accurately and all changes requested were handled the same. A requested cabin upgrade and change and payment was handled within 20 minutes on a saturday afternoon even when I found a suite open I wanted.
I enjoyed meeting several of the hosts and certainly can't cast a broad net they are all social misfits. They are in fact the social butterflies making the rest of us social, why I choose pied piper. True Derek himself may be at the tail end of the Social Hosts, but the rest more than make up for Derek.
Clearly you had an issue of some sort, and let it cloud the rest of the trip. A credit card dispute is simple task to handle, if there's a double bill, just call card company and that's that. let the process work. You talk to CC company and they talk to PP and Celebrity. There is no reason for you to have to get in that loop if you follow the cc dispute process properly, so its possible that caused further delay in the dispute process.
And cruise lines OFTEN move cabins around for many reasons, sometimes to accommodate families with children where the line requires them in adjoining or side-by side cabins as an example, or perhaps on a not-full sailing as this was, maybe some cabins needed deep cleaning or some sort of maintenance putting the room out-of-order requiring a swap. It's allowed in the contract of sailing we all agree to.
I'd love to hear more about the ongoing regular nightmares you had to experience - maybe then I would have to reconsider my support for PP based on further facts. I'm having a hard time trying to figure out what sort of possible scenario could happen that would be PP's fault rather then the cruise line once the ship left port - especially given you say you whose to not participate in any further PP activities on the cruise. I assume a cabin swap or dining arrangement issue aren't of the size or urgency to be deemed "nightmares". Its possibly these nightmares that are more worth this rant and posting to give better reason and significance to this.
In any case, you weren't happy, that's too bad, please find another group to sail with as I found the entire experience and group to be among the best vacations of my life and am eagerly awaiting next year with Pied Piper. This happy group doesn't need any negative nellies sailing with us.