Steiner Liesure Contract Expires

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#1
Lees Summit, Missouri
1,068 Posts
Joined Feb 2009
RCL is not renewing the contract with Steiner Liesure for spa services. Has anybody heard who will replace them? Will the hard sell for "miracle products" be reduced? If they bring it in house will the prices go down any?
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#2
Chicago by way of Boston and NOLA
16,724 Posts
Joined Feb 2006
Where did you here this; Celebrity is cutting ties with them in 2014 (Canyon Ranch is reportedly taking over), but I have not heard that RCI is cutting ties. I believe they have a contract with them through the end of 2017 if I am not mistaken. Would be good news though if true, I am no fan of Steiner.
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#3
London, Ontario
9,969 Posts
Joined Aug 2006
The hard sell will always be done.
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#4
Wilmington,De,USA
23,130 Posts
Joined Dec 2002
Steiner Leisure Limited (Nasdaq:STNR) today announced that it has entered into a new agreement with Royal Caribbean International that extends the term of its original agreement through December 2017
from
http://www.cnbc.com/id/100795942
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#5
Lees Summit, Missouri
1,068 Posts
Joined Feb 2009
I reread the release, It was RCL's Celebrity line. I should have continued reading. Maybe in 2017 if they are happy with Canyon on Celebrity they will switch or they are just getting some leverage on Steiner.
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#6
The interior of BC about 4 hrs north of Vancouver . In the dry part of the Province
10,696 Posts
Joined Aug 2006
All Spa's on board give you the hard sell . That is how most of the staff make the wages.
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#7
Wilmington,De,USA
23,130 Posts
Joined Dec 2002
Trivia

The spa workers are called Steiners
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#8
2,424 Posts
Joined Jul 2013
Originally posted by LeesSummitCruiser1
RCL is not renewing the contract with Steiner Liesure for spa services. Has anybody heard who will replace them? Will the hard sell for "miracle products" be reduced? If they bring it in house will the prices go down any?
It's OK no apology needed....
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#9
Orillia/Ontario
738 Posts
Joined Aug 2010
I tell them right away, I have been on board before,and will not tip if you go off on a hard sell - I am not going to buy!
Not going to waste my time or theirs. Takes away from the relaxation of the spa treatment!!
#10
USA
1,905 Posts
Joined May 2011
Originally posted by A&L_Ont
The hard sell will always be done.
I do disagree, a bit. Have been on Cunard (Canyon Ranch) and there is a noticeable difference in the "hard sell". I was told by the therapist (who previously had worked for another line) that how hard the therapists have to try to sell product was determined by the cruise line. She said she much enjoyed working for a line where she could concentrate on her work rather than trying to sell products. The question I get on Cunard is "Would you like to hear about any products?" and I just say "No, thank you". That is the end of the discussion

I find it uncomfortable when I have to continually say no to merchandise I supposedly "need".
#11
San Juan, Puerto Rico
3,604 Posts
Joined Jul 2004
Originally posted by Lady Hudson
I do disagree, a bit. Have been on Cunard (Canyon Ranch) and there is a noticeable difference in the "hard sell". I was told by the therapist (who previously had worked for another line) that how hard the therapists have to try to sell product was determined by the cruise line. She said she much enjoyed working for a line where she could concentrate on her work rather than trying to sell products. The question I get on Cunard is "Would you like to hear about any products?" and I just say "No, thank you". That is the end of the discussion

I find it uncomfortable when I have to continually say no to merchandise I supposedly "need".
Good to know!! looking forward to try Canyon Ranch on the Reflection next summer!!
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#12
London, Ontario
9,969 Posts
Joined Aug 2006
Originally posted by Lady Hudson
I do disagree, a bit. Have been on Cunard (Canyon Ranch) and there is a noticeable difference in the "hard sell". I was told by the therapist (who previously had worked for another line) that how hard the therapists have to try to sell product was determined by the cruise line. She said she much enjoyed working for a line where she could concentrate on her work rather than trying to sell products. The question I get on Cunard is "Would you like to hear about any products?" and I just say "No, thank you". That is the end of the discussion

I find it uncomfortable when I have to continually say no to merchandise I supposedly "need".
Sounds like Canyon Ranch is the preferred company. From my experiences on RCL and Princess the hard sell is the way. I would much rather hear the quote that you posted... "Would you like to hear about any products?"
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#13
Taunton, MA, USA (formerly from San Leandro, CA)
4,879 Posts
Joined Apr 2003
I always tell them at the beginning that I don't want any selling, just the service, thank you. Never had a problem and I tip well in return.
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#14
26,205 Posts
Joined May 2000
Originally posted by Teeara
I always tell them at the beginning that I don't want any selling, just the service, thank you. Never had a problem and I tip well in return.
That has been my experience as well.
#15
Columbus, OH USA
25,722 Posts
Joined Oct 2005
Originally posted by A&L_Ont
The hard sell will always be done.
And they will find new ways to do it. My only disappointment was going to the fitness center on Jewel and seeing a list of classes to sign up for and finding out the back pain one was just a product sell of a questionable product. That's the only time I've been angry with Royal.
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#16
virginia
7,341 Posts
Joined Oct 2010
Yes--it was the Celebrity contract. Yesterday Steiner really took a hit on the stock market.
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Previous Cruises:Carnival Ecstasy– July 2000: Mexico; Carnival Fantasy– August 2006: Bahamas; Carnival Pride –October 2009: Bahamas; Celebrity Constellation–March 2010: Panama Canal; Enchantment of the Seas–June 2010: Eastern Caribbean, September 2010: New England and Canada, March 2012: Southern Caribbean; Celebrity Mercury–November 2010 Eastern Caribbean and January 2011 Bahamas and Florida; Carnival Legend –April 2011: Western Caribbean; Radiance of the Seas--Alaska; August 2012, Explorer of the Seas--Bermuda: October 2012; Legend of the Seas –Transatlantic, October 2013; Brilliance of the Seas--North Atlantic TA: August 2014; Vision of the Seas--Southern Caribbean: November 2014; Serenade of the Seas--B2B Bahamas and Western Caribbean: March/April 2015; Southern Caribbean: November 2015; Grandeur of the Seas–June 2005: Bermuda, April 2013: Caribbean reposition cruise; March 2014: Western Caribbean, April 2016: Eastern Caribbean, July 2016: Bermuda/Bahamas, Harmony of The Seas-- October 2016: Transatlantic, Equinox-- .February 2017: Mardi Gras cruise
#17
Brooklyn, NY
5,584 Posts
Joined May 2005
Originally posted by LeesSummitCruiser1
Maybe in 2017 if they are happy with Canyon on Celebrity they will switch or they are just getting some leverage on Steiner.
That's my thought too... A trial run if sorts. If they work out really well on Celebrity I would not be surprised at all to see RCI eventually make the switch too.
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Dave
RCI Diamond / X Elite
CCL Platinum / NCL Bronze


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Celebrity Reflection 12/3/16
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#18
Wilmington,De,USA
23,130 Posts
Joined Dec 2002
Welcome to
Canyon Ranch at Sea
World-Class Luxury SpaClub® at Sea
from
http://www.canyonranch.com/sea

Beyond Steiner, Canyon Ranch has emerged as the only other operator of shipboard spas, having succeeded in gaining a presence on Cunard’s Queen Mary 2, as well as the seven ships of Oceania and Regent in the Prestige Cruises group.
from
http://www.cruiseshipjob.com/n/stein...uise-news.html
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Grandeur of the Seas Nov 28, 2016

Cruising Bermuda Triangle (fun)
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Pacific Princess Oct 21 2001
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Golden Princess April 10, 2013
Emerald Princess Oct 26 2013
Quantum of the Sea Dec 12, 2014
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Norwegian Gem Apr 11, 2016

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#19
USA
2,278 Posts
Joined May 2004
We have been to Canyon Ranch Spa in Tucson and there was zero upsell (our week's stay came with several services) and a superior experience.
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