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  #1  
Old July 24th, 2014, 07:57 PM
Hondu Hondu is offline
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Default NCL and Hearing Loss access

Does anyone have any recent (within the past 2 years) experience with NCL and its accommodations for passengers with hearing loss?

Muster?

Cabin?

Main Showroom?

Pagers for announcements?
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  #2  
Old July 25th, 2014, 08:13 AM
xxoocruiser xxoocruiser is offline
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Quote:
Originally Posted by Hondu View Post
Does anyone have any recent (within the past 2 years) experience with NCL and its accommodations for passengers with hearing loss?

Muster?

Cabin?

Main Showroom?

Pagers for announcements?
NCL's website has much information regarding Guests who are Deaf or have low hearing. Following was copied directly from NCL's website :

Guests who Are Deaf or Have Low Hearing

At Norwegian Cruise Line, we will attempt to provide our Deaf or Low Hearing guests with an enjoyable cruise, which means making every attempt to make the technology available to assist Deaf and Low Hearing guests during your Freestyle cruise experience. We strongly encourage Deaf or Low Hearing guests to contact the Access Desk prior to cruising so that your specific needs can be discussed prior to your cruise. Many different options are available prior to the cruise and needs vary from guest to guest.

For additional information, call (866) 584-9756 (voice), fax (305) 468-2171, or send an e-mail to accessdesk@ncl.com, or have your travel agent contact us.

Amenities and Services include:
  • Embarkation day meeting with staff member who will see to your accessibility needs during the cruise
  • The Sky, Sun and Pride of America have staterooms that are hard wired for Deaf and Low Hearing guests which includes a visual-tactile alert system to alert you if there is knocking at the door, telephone ringing, alarm ringing or smoke detection
  • On those vessels where rooms have not been hardwired, a portable kit is available upon request in your stateroom that includes a visual-tactile alert system to alert you if there is knocking at the door, telephone ringing, alarm ringing or smoke detection.
  • Individual and/or group emergency drills for all Deaf or Low Hearing guests upon request
  • Pagers are available upon request on all Norwegian Cruise Line vessels to alert Deaf or Low Hearing Guests to vessel announcements and a manual for same can be provided in advance.
  • Assistive listening devices are available on many vessels in the main theatre through the Guest Service Desk.
  • Closed-captioned televisions are available for your state room.
  • Closed-captioned DVD movies are available upon request prior to sailing.
  • Sign language interpreting services may be provided for Deaf guests if that is their primary means of communication. A request for sign language interpreting should be made with the Access Desk at the time of booking through the Special requirements Information Form that can be obtained from the Access desk, but no later than 90 days prior to sailing. Requests are subject to a number of considerations, including but not limited to, the availability of interpreters and cabin space. Sign language interpreting services may be provided on cruises that depart from and/or return to the U.S.
  • TTY Phones are available onboard all ships except Norwegian Spirit that use handy phones and text messaging.
  • The guest can request that the phone in their room be replaced with a TTY phone and this will enable them to communicate with the Guest Services Desk staff by teletype.
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  #3  
Old July 25th, 2014, 11:09 AM
whiterose whiterose is offline
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Default Low hearing???

What NCL offers sounds good snf hopefully we will get to hear from passengers who have actually used the services and equipment.
I do like the idea of meeting with special staff on embarkation day. On Princess ships I could not find anyone who was willing to take on that responsibility.

Low hearing! That's a new one to me. What does it mean? You can only hear low pitched sounds or what! I prefer the good old fashioned "hard of hearing".
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  #4  
Old July 25th, 2014, 04:15 PM
Hondu Hondu is offline
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xxoocruiser:

I did read that already but what I was hoping to get was firsthand experience. I am sure you know that a business can profess to provide certain accommodations but feedback from actual users tend to be more accurate.

Hondu
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  #5  
Old July 27th, 2014, 07:41 PM
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Caribbean Chris Caribbean Chris is offline
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You are quite right. In my experience with ships, the reality doesn't match the nice policies on websites when it comes to hearing loss. I'd also love to hear from anyone with actual experience.
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  #6  
Old August 10th, 2014, 12:08 AM
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sun~ sun~ is online now
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I have had the hearing kit set up in my cabin on the Nieuw Amsterdam.

It isn't great.

The will set up the phone kit ( it is just annoying and takes up space). Unless you are yakking on the cabin phone all day, give this a miss.

I had problems with the door sensor. It is hooked up to the door and to a vibrating button under the pillow, and when ever a couple of people walked down the hall it would be triggered. It scared the cr** out if me a couple of times.

I made the mistake of asking for the kit before I got on board. The last time I told them not to bring me the phone kit in person.

I was disappointed that there was no light to alert me if there was someone at the door. Unless my head was on the pillow, I couldn't hear if someone was at the door.

There is nothing special with the muster drill. Just show up. They just do a roll call, you can just talk to the crew that is working your muster station and let them know.

Nothing was offered for announcements. Zip. I can't really hear them, this is why I asked for asked for the kit and identified myself as someone with hearing issues. The cabin steward acknowledged my issue. I figure the only way of knowing the shop was sinking is that I would see folks running to the life boat.

I sailed the day after the costa Concordia tragedy. It really struck home to me that I can't hear someone knocking at the door or announcements.

If you can get a designated cabin on NCL, that may be the best option. The kits on HAL suck. I will have to get a kit on my upcoming NCL cruise, but I am pretty sure it is the same kit.

My next cruise is on NCL Sun, and I hope they do a better job than HAL.

I have issues with low hearing. I don't hear some frequencies. I can't hear someone if the are talking behind me. I can't distinguish sounds in a noisy environment, like a restaurant or party.

I am not a creaky old lady. But years of listening to very loud music has taken it's toll. My cruises now are mainly on a fully chartered music cruise. You can find me right in front of the stage. Now with earplugs on.

Last edited by sun~; August 10th, 2014 at 12:10 AM.
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  #7  
Old August 11th, 2014, 04:04 PM
Hondu Hondu is offline
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NCL says I will get a pager for important announcements.

That for the shows, I need to pickup an assistive listening system at the front desk

If any part of the kit is an annoyance, I will request that it be disconnected.

Like you, a visual that someone is at the door would be valuable.
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  #8  
Old August 13th, 2014, 08:41 PM
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sun~ sun~ is online now
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I will make sure I ask for the pager on my upcoming ncl cruises.

But the phone kit, ditch it. It takes up too much space.
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  #9  
Old August 26th, 2014, 01:13 PM
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sun~ sun~ is online now
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I just got off the phone to the special needs department on NCL. Really nice woman who went through things with me.

She made note of the items I want and don't want (the telephone adaptor).

Since we are going on a B2B, one regular cruise followed by a full charter, she made notes for both segments. I am also sending the form in that was sent to me a few days ago. The TA made a note on my file.

I was very pleased that the woman went through everything carefully. I mentioned that my hubby uses a CPap and that competes for space with the telephone adaptor, she said "oh, does he need distilled water? I can help with that". Very nice.

Our cruise is at the end of September, so I will report back.
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  #10  
Old August 26th, 2014, 10:16 PM
Hondu Hondu is offline
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Glad that it sounds promising for you. Looking forward to your report on depth of accessibility.
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  #11  
Old August 27th, 2014, 08:31 AM
whiterose whiterose is offline
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Looking forward to hearing from you after your cruise/s. It's nice to hear that some cruise lines are starting to listen to you.
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