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I am a eCruiseStore/Galaxy/Great Vacations victim and I received the following information from the competing cruise website that many us used. It looks like the competing cruise website (*************) is doing all they can to help us help!
We have set up a hotline to XXXXXXXXXXXXXXXXXXXXXXXX-- which is in contact with the various cruise lines, and they have volunteered to assist customers and help you preserve the lower rates that you originally booked under. ************* and xxxxxxx are also in contact with CardFlex Financial Services (eCruiseStore's credit card processor). This company has told us that they will be very proactive to help facilitate any required refunds on credit card charges or even to apply credits directly to cruise lines if you prefer. We regret the frustration and inconvenience this has caused (we're owed $40,000 by this agency ourselves). However, we think that most bookings should end up at close the original quote if not below it if you work with XXXXXXXXX to get better rates. We will be funnelling all new information through the hotline and XXXXXXXX, so please contact them for questions and how to proceed. ************* is an advertising forum that connects travel agencies with cruise consumers. This particular agency had had some recent difficulties, but had continued to make good on payments owed. As recently as last week, management of this agency had assured us that they would eventually meet all of their obligations as they had always done in the past. While we regret that we introduced you to these folks, we've all learned that bankruptcies can happen to any company these days, and the the travel business has seen more than its share. At least we can be here to arrange help with the re-booking process. If your frustration leads you to blame ************* for the bankruptcy of one of our customers, it is completely is up to you to do so. But whatever you do, please do not blame XXXXXXXXXXXXXXX or any of our other 350 agency-members. They had nothing to do with the financial difficulties of what was an entirely separate business. As scary as a bankruptcy sounds, please don't panic. XXXXXXXXXXXXXXXXXX XXXXXXX folks will be glad to help you work through this process. Bob XXXXXXXXXXXXXXXXXX CEO *************.com Last edited by LauraS; November 2nd, 2009 at 10:21 AM. |
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I received an email solicitation to transfer my eCS res to this outfit, reminding me I had previously booked with them for an Asian Princess Cruise Tour. NEVER did I even go to Asia!
Furthermore, one of this agencies reps coincidently has the first name of Richard. Also, why would the compete agency select only one of their "350" affiliated agencies to rescue eCS victims? Very fishy, if you ask me. |
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