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  #1  
Old October 31st, 2009, 06:58 PM
museumlover museumlover is offline
Cool Cruiser
 
Join Date: Oct 2009
Location: I live in northeast Arkansas not far from Memphis.
Posts: 103
Default eCruiseStore victims receive help

I am a eCruiseStore/Galaxy/Great Vacations victim and I received the following information from the competing cruise website that many us used. It looks like the competing cruise website (*************) is doing all they can to help us help!
We have set up a hotline to XXXXXXXXXXXXXXXXXXXXXXXX--
which is in contact with the various cruise lines, and they have
volunteered to assist customers and help you preserve the lower rates that
you originally booked under.

************* and xxxxxxx are also in contact with CardFlex Financial Services
(eCruiseStore's credit card processor). This company has told us that
they will be very proactive to help facilitate any required refunds on
credit card charges or even to apply credits directly to cruise lines if
you prefer.

We regret the frustration and inconvenience this has caused (we're owed
$40,000 by this agency ourselves). However, we think that most bookings
should end up at close the original quote if not below it if you work with
XXXXXXXXX to get better rates. We will be funnelling all new information
through the hotline and XXXXXXXX, so please contact them for questions and how
to proceed.

************* is an advertising forum that connects travel agencies with
cruise consumers. This particular agency had had some recent difficulties,
but had continued to make good on payments owed. As recently as last week,
management of this agency had assured us that they would eventually meet
all of their obligations as they had always done in the past. While we
regret that we introduced you to these folks, we've all learned that
bankruptcies can happen to any company these days, and the the travel
business has seen more than its share. At least we can be here to arrange
help with the re-booking process.

If your frustration leads you to blame ************* for the bankruptcy of
one of our customers, it is completely is up to you to do so. But whatever
you do, please do not blame XXXXXXXXXXXXXXX or any of our other 350
agency-members. They had nothing to do with the financial difficulties of
what was an entirely separate business.

As scary as a bankruptcy sounds, please don't panic. XXXXXXXXXXXXXXXXXX
XXXXXXX folks will be glad to help you work through this process.

Bob XXXXXXXXXXXXXXXXXX
CEO
*************.com

Last edited by LauraS; November 2nd, 2009 at 10:21 AM.
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  #2  
Old October 31st, 2009, 07:04 PM
TMLAalum TMLAalum is offline
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Join Date: Mar 2008
Location: Avon Lake OH
Posts: 311
Default Be wary

I received an email solicitation to transfer my eCS res to this outfit, reminding me I had previously booked with them for an Asian Princess Cruise Tour. NEVER did I even go to Asia!

Furthermore, one of this agencies reps coincidently has the first name of Richard.

Also, why would the compete agency select only one of their "350" affiliated agencies to rescue eCS victims?

Very fishy, if you ask me.
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