"Availabilities" not working on Cunard website.?

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#1
SE Queensland, Australia
5,340 Posts
Joined Oct 2007
I find that I cannot use Google Chrome web browser to access my Cruise Personaliser - so have to use Internet Explorer.

However, even with IE, I cannot see any "Availabilities" for any cruise/any grade cabin. I get a popup, which has a heading "Availability of XXX grade" -- but no info.

Anybody else??

Barry
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#2
Pennsylvania
5,173 Posts
Joined Jul 2010
In my experience that means that only Guarantee bookings are available. Is this for all sailings or are you looking at a specific cruise?
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#3
SE Queensland, Australia
5,340 Posts
Joined Oct 2007
Originally posted by Underwatr
In my experience that means that only Guarantee bookings are available. Is this for all sailings or are you looking at a specific cruise?
No- it is happening for every cruise every category.

Get as far as Page 2 of 7 in the booking process - click on "Availability" - and no info shown.

Barry
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A Blog of our unusual "World Cruise" - Brisbane to Brisbane, Australia - 12 weeks on two different P&O ships, Oriana and Arcadia - with a White Christmas in-between....UK 2010

A review of our 28 day cruise to Tahiti on Pacific Pearl.... Pacific Pearl to Tahiti

Pics of our "3 Queens" cruise with Cunard--May/Jun 2012...Plane, Cunard and train to Germany

Pics of our 14 nights on Voyager of the Seas -- to NZ...On a BIG ship to NZ

A report of the inaugural cruise by Pacific Dawn to Papua New Guinea ports...Pacific Dawn to PNG

Ships sailed on since 2007

P&O Pacific Star
P&O Pacific Sun x 2
P&O Pacific Dawn x 3
P&O Pacific Pearl
P&O Oriana
P&O Arcadia
Cunard Queen Victoria
Cunard Queen Elizabeth x 2
Cunard Queen Mary 2 x 2
RCCL Voyager of the Seas
RCCL Radiance of the Seas
Carnival Spirit
Sea Princess
NCL Pride of America
Sun Princess
#4
Iowa
1,077 Posts
Joined Mar 2010
Barry,

I am not having any issues here using the U.S. web site www.cunard.com.

When I click on the "Availability" link for a given stateroom category during the booking process, I get a pop-up window which shows the details for up to eight available staterooms in that category plus a description about guarantee stateroom availability. I am using IE8.

By the way, I also checked access to Voyage Personaliser using Google Chrome. I am able to retrieve the information for our upcoming voyage on Cunard without any difficulties. Our e-tickets are not available yet, so I can't check that functionality, but everything else seems to be working for me within Voyage Personaliser using Google Chrome.

Regards,
John.
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#5
SE Queensland, Australia
5,340 Posts
Joined Oct 2007
John

Thank you for that. We get automatically redirected to the website cunardline.com.au when we link to cunard.com. Still no availability info for me - HOWEVER, I can now access my cruise personaliser using Google Chrome for the first time.

Barry
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A Blog of our unusual "World Cruise" - Brisbane to Brisbane, Australia - 12 weeks on two different P&O ships, Oriana and Arcadia - with a White Christmas in-between....UK 2010

A review of our 28 day cruise to Tahiti on Pacific Pearl.... Pacific Pearl to Tahiti

Pics of our "3 Queens" cruise with Cunard--May/Jun 2012...Plane, Cunard and train to Germany

Pics of our 14 nights on Voyager of the Seas -- to NZ...On a BIG ship to NZ

A report of the inaugural cruise by Pacific Dawn to Papua New Guinea ports...Pacific Dawn to PNG

Ships sailed on since 2007

P&O Pacific Star
P&O Pacific Sun x 2
P&O Pacific Dawn x 3
P&O Pacific Pearl
P&O Oriana
P&O Arcadia
Cunard Queen Victoria
Cunard Queen Elizabeth x 2
Cunard Queen Mary 2 x 2
RCCL Voyager of the Seas
RCCL Radiance of the Seas
Carnival Spirit
Sea Princess
NCL Pride of America
Sun Princess
#6
Milton Keynes, UK
502 Posts
Joined Nov 2009
Barry

There have been some problems with the cruise personaliser and some oyher site functionality on the UK hosted P&O website. In the UK, this site also hosts some Cunard services - the cruise personaliser being one of those. From the P&O website, there are known issues with Chrome and also some versions of Internet Explorer. The problem is being looked at, but as far as I know, it has not yet been fully resolved.

I've found that IE9 under Windows 7 did not always work, but that now seems to be OK. I've had no problems with IE8 under Windows XP.

UK users have reported that the Firefox browser seems to be OK at the moment.
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Jon : email: cruiser1955 at hotmail dot co dot uk
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#7
SE Queensland, Australia
5,340 Posts
Joined Oct 2007
Thanks again to all

Now I have also tried Firefox -- no go in the availabilities department though!!

I wonder if Cunard realises they are losing business because of their website - I imagine that they must !

Barry
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A Blog of our unusual "World Cruise" - Brisbane to Brisbane, Australia - 12 weeks on two different P&O ships, Oriana and Arcadia - with a White Christmas in-between....UK 2010

A review of our 28 day cruise to Tahiti on Pacific Pearl.... Pacific Pearl to Tahiti

Pics of our "3 Queens" cruise with Cunard--May/Jun 2012...Plane, Cunard and train to Germany

Pics of our 14 nights on Voyager of the Seas -- to NZ...On a BIG ship to NZ

A report of the inaugural cruise by Pacific Dawn to Papua New Guinea ports...Pacific Dawn to PNG

Ships sailed on since 2007

P&O Pacific Star
P&O Pacific Sun x 2
P&O Pacific Dawn x 3
P&O Pacific Pearl
P&O Oriana
P&O Arcadia
Cunard Queen Victoria
Cunard Queen Elizabeth x 2
Cunard Queen Mary 2 x 2
RCCL Voyager of the Seas
RCCL Radiance of the Seas
Carnival Spirit
Sea Princess
NCL Pride of America
Sun Princess
#8
Bangor, Maine, USA
221 Posts
Joined Nov 2010
I'm in the US, using the latest version of Firefox, and the "availability" function was working OK last time I checked. Is there a Cunard number you could call, and have them check for you? However, I've found that the voyage personaliser function is partially not working; it gives an error message every time I try to put in our contact information. I emailed Cunard customer service well over a week ago, and although they said they would have one of the IT people look into it, so far it's not fixed. I also discovered it won't accept US phone numbers unless I stick a "0" in front of the string, but that obviously wouldn't work if you actually tried to make a call with that number.

One thing you might want to try is to clear the cache in your Web browser, and possibly delete all "cookies."