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Several months ago we paid $ 300 to Regent to secure definite flights for our March cruise. Yesterday I checked our air arrangements only to learn our outgoing flight was changed without our knowledge. Our TA just emailed that they " re protected us " with this change without telling us. We have no idea what this means or why it happened.
We are almost platinum with Regent and have never had this happen. We are still trying to reach T A by phone.
I love you all but please don' t tell me I need a new TA. That is a different discussion.
Does your original outgoing flight still exist? The airline may have cancelled the flight. Regardless, you should have been notified before the change was made. Was your TA notified by Regent but failed to pass on the notification to you or did Regent drop the ball?
2014 Regent Voyager - Hong Kong to Beijing
2013 Regent Mariner - Athens to Istanbul to Rome (B2B)
2013 Regent Navigator - San Francisco to Vancouver (Alaska)
2012 Regent Mariner - Monte Carlo to Rio to Buenos Aires (B2B)
2012 Regent Voyager - Southampton to Reykjavik to Copenhagen (B2B)
2011 Regent Navigator - Montreal to Ft. Lauderdale to Bermuda to Ft. Lauderdale (B2B)
2010 Regent Mariner - Cape Town to Rio to Ft. Lauderdale (B2B)
2010 Regent Navigator - Caribbean
2009 Regent Mariner - Seward to Vancouver
2008 Regent Mariner - Sydney to Auckland
2008 Oceania Regatta - Panama Canal
2007 Celebrity Infinity - Alaska
2006 Celebrity Millennium - Transatlantic
2005 Celebrity Mercury - Pacific Coastal
Last edited by DaveFr; December 19th, 2013 at 01:33 PM.
Airlines do change scheduled all the time and flights booked many months in advance are the ones to worry about.
Regent would not have gone in and made a change just to mess with your flights, they must have been notified of a concerning issue.
Regent certainly should have notified your TA of what was going on!
Prior sailings on: Sitmar, Princess, Holland America, Royal Caribbean and Regent Seven Seas, almost forgot A & K Yangtze River!
Still have not talked to TA but I checked the AA website and our flight no longer appears. Looks like Regent was "protecting" us with the new flight that is similar to ours . I don't know if the lack of notification came from Regent or TA. But at least we know why they made the change.
I do tend toward strong reactions. Sorry about that. Thanks for the responses.
Last edited by Eager2Travel; December 19th, 2013 at 01:59 PM.