Anyone experienced taking their dog in the kennels on QM2?

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#1
413 Posts
Joined Sep 2006
We are booked with our dog on the QM2 travelling from NYC to Southampton in September. Has anyone any experience of this that can tell us more? We have received some info from Cunard and spoken to Robert who deals with the kennel queries but I'd love to hear a personal account from anyone that has done this..
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Celebrity Constellation, Vietnam and the Phillippines, 5th March 2017, Paul Gauguin, Tahiti & Society Islands, 27th Aug 2016,Ruby Princess LA to Vancouver May 3rd 2016,Celebrity Reflection Caribbean January 30th 2016,Celebrity Eclipse Transatlantic November 1st 2015,Paul Gauguin Society Islands June 27th 2015,HAL Zuiderdam Panama Canal Feb 15th 2015,Celebrity Solstice Hawaii to Australia Oct 5th 2014,Celebrity Eclipse Transatlantic Nov 3rd 2013,Celebrity Solstice Alaska 31st May 2013,Celebrity Summit Puerto Rico 5th Jan 2013,Celebrity Century Pacific Coastal 5th May 2012,Oceania Marina Miami to Barcelona 19 March 2012,Celebrity Century Hawaii 1st November 2011,Oceania Insignia TA Rio to Barcelona April 2010,HAL Noordam Eastern Mediterranean August 2009,P&O Oriana Canary Islands April 2009,HAL Noordam NY to NY April 2008,RCCL Brilliance of the Seas Mediterranean 2006,Regent Seven seas Navigator Miami to Mexico April 2005,RCCL Splendour of the Seas Mediterranean August 2004,Carousel Western Mediterranean Oct 2002,Cunard QE2 TA Southampton to Miami April 2001





#2
Canada
39 Posts
Joined Dec 2013
I have taken my dogs 8 times. I could write volumes on the experience and all positive. To start though please put any worries that you may have aside. It is an excellent service. My dogs love it. Some dogs do get a bit nervous at first but after the first two days they will get into the routine. The two Kennel masters will do what it takes to keep the dogs happy. My two dogs know the Kennel Masters and upon seeing them in the terminal they get all excited and forget about me! I can answer any specific questions you might have.


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#3
413 Posts
Joined Sep 2006
Originally posted by tag1000
I have taken my dogs 8 times. I could write volumes on the experience and all positive. To start though please put any worries that you may have aside. It is an excellent service. My dogs love it. Some dogs do get a bit nervous at first but after the first two days they will get into the routine. The two Kennel masters will do what it takes to keep the dogs happy. My two dogs know the Kennel Masters and upon seeing them in the terminal they get all excited and forget about me! I can answer any specific questions you might have.


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Thank you tag1000! One of my concerns is that my dog is quite elderly now, doesn't see or hear well and (and apart from when he's needed veterinary treatment or groomed) is not used to spending time in a kennel. Many might say...why are we taking him on the QM2 then...but we are relocating back to the UK to live and I don't want to risk flying him back so this is the preferred option. I have bought some pheromone spray for the kennel hoping that will help.
Do you receive a specific boarding time to enable quick boarding with your dogs, we are a month away but haven't heard anything yet?
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Celebrity Constellation, Vietnam and the Phillippines, 5th March 2017, Paul Gauguin, Tahiti & Society Islands, 27th Aug 2016,Ruby Princess LA to Vancouver May 3rd 2016,Celebrity Reflection Caribbean January 30th 2016,Celebrity Eclipse Transatlantic November 1st 2015,Paul Gauguin Society Islands June 27th 2015,HAL Zuiderdam Panama Canal Feb 15th 2015,Celebrity Solstice Hawaii to Australia Oct 5th 2014,Celebrity Eclipse Transatlantic Nov 3rd 2013,Celebrity Solstice Alaska 31st May 2013,Celebrity Summit Puerto Rico 5th Jan 2013,Celebrity Century Pacific Coastal 5th May 2012,Oceania Marina Miami to Barcelona 19 March 2012,Celebrity Century Hawaii 1st November 2011,Oceania Insignia TA Rio to Barcelona April 2010,HAL Noordam Eastern Mediterranean August 2009,P&O Oriana Canary Islands April 2009,HAL Noordam NY to NY April 2008,RCCL Brilliance of the Seas Mediterranean 2006,Regent Seven seas Navigator Miami to Mexico April 2005,RCCL Splendour of the Seas Mediterranean August 2004,Carousel Western Mediterranean Oct 2002,Cunard QE2 TA Southampton to Miami April 2001





#4
Canada
39 Posts
Joined Dec 2013
Hi! My dogs have never been in a Kennel except for the QM2 and my dogs is older (now 15). This is a much better option than flying. I have met people who have flown their dogs and that seems to have been a horror show. There is lots of time to visit(8am to 10am; 11 to 12 noon; 3pm to 6pm and 8pm to 8:30). I have seen some dogs who at first don't like being in a Kennel but they start to make fellow friends and all the playing tends to tire them out.

Boarding for the kennels starts at 12 noon. In NYC you enter the terminal and have your passport checked then security. The dogs don't go through the metal detector. Someone will usually direct you to an area where they check the dog papers. Then you will check in. They bring you to the front of the priority line.

The Kennel Masters are usually waiting to escort you to the kennels or you might have to wait until they return from boarding other dogs. The Kennel Masters will bring you to the kennels and they help you settle in. This probably takes an hour from entering the terminal to arrival in kennels. It is all very efficient.

Then you have to leave while they collect other dogs. The dogs are usually very noisy in the kennels during the first day. At 5pm the visiting starts all in time for the sail away. The dogs get to walk around the deck and you get to enjoy the view!


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#5
Canada
39 Posts
Joined Dec 2013
Also...explains to the Kennel Masters about your dog's vision and hearing. The two Kennel Masters will take care of your dog and any concerns you will have. From my experience they are quick to develop and build rapport with each dog and owner and do their best to make everyone comfortable.


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#6
413 Posts
Joined Sep 2006
Originally posted by tag1000
Also...explains to the Kennel Masters about your dog's vision and hearing. The two Kennel Masters will take care of your dog and any concerns you will have. From my experience they are quick to develop and build rapport with each dog and owner and do their best to make everyone comfortable.


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Much appreciate all the info and reassurance
tag1000! many thanks.
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Celebrity Constellation, Vietnam and the Phillippines, 5th March 2017, Paul Gauguin, Tahiti & Society Islands, 27th Aug 2016,Ruby Princess LA to Vancouver May 3rd 2016,Celebrity Reflection Caribbean January 30th 2016,Celebrity Eclipse Transatlantic November 1st 2015,Paul Gauguin Society Islands June 27th 2015,HAL Zuiderdam Panama Canal Feb 15th 2015,Celebrity Solstice Hawaii to Australia Oct 5th 2014,Celebrity Eclipse Transatlantic Nov 3rd 2013,Celebrity Solstice Alaska 31st May 2013,Celebrity Summit Puerto Rico 5th Jan 2013,Celebrity Century Pacific Coastal 5th May 2012,Oceania Marina Miami to Barcelona 19 March 2012,Celebrity Century Hawaii 1st November 2011,Oceania Insignia TA Rio to Barcelona April 2010,HAL Noordam Eastern Mediterranean August 2009,P&O Oriana Canary Islands April 2009,HAL Noordam NY to NY April 2008,RCCL Brilliance of the Seas Mediterranean 2006,Regent Seven seas Navigator Miami to Mexico April 2005,RCCL Splendour of the Seas Mediterranean August 2004,Carousel Western Mediterranean Oct 2002,Cunard QE2 TA Southampton to Miami April 2001





#7
RESIST USA
9,453 Posts
Joined Apr 2010
Originally posted by sammyboots
Thank you tag1000! One of my concerns is that my dog is quite elderly now, doesn't see or hear well and (and apart from when he's needed veterinary treatment or groomed) is not used to spending time in a kennel. Many might say...why are we taking him on the QM2 then...but we are relocating back to the UK to live and I don't want to risk flying him back so this is the preferred option. I have bought some pheromone spray for the kennel hoping that will help.
Do you receive a specific boarding time to enable quick boarding with your dogs, we are a month away but haven't heard anything yet?
sammyboots, I suspect that your faithful pal will do well on the voyage. And I compliment you on your care and concern - but I'm not sure that pheromone spray is a good idea since it might effect all those in the kennel. Please consult Cunard.

Best wishes,
Salaica
#8
413 Posts
Joined Sep 2006
Originally posted by Salacia
sammyboots, I suspect that your faithful pal will do well on the voyage. And I compliment you on your care and concern - but I'm not sure that pheromone spray is a good idea since it might effect all those in the kennel. Please consult Cunard.

Best wishes,
Salaica

Thank you for your concern Salacia however I have already contacted Cunard about this and they said to discuss it with the kennel staff on board. I would never consider doing anything without first consulting the staff. It was bought with the intention of giving it to the kennel staff to use for my dog if they required it. It was recommended to me by my dog's Veterinary Dr as used by many of the better airline agents for transporting animals to help calm them. I like to be prepared for all eventualities and as it was recommended, I thought I would take some with me.
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Celebrity Constellation, Vietnam and the Phillippines, 5th March 2017, Paul Gauguin, Tahiti & Society Islands, 27th Aug 2016,Ruby Princess LA to Vancouver May 3rd 2016,Celebrity Reflection Caribbean January 30th 2016,Celebrity Eclipse Transatlantic November 1st 2015,Paul Gauguin Society Islands June 27th 2015,HAL Zuiderdam Panama Canal Feb 15th 2015,Celebrity Solstice Hawaii to Australia Oct 5th 2014,Celebrity Eclipse Transatlantic Nov 3rd 2013,Celebrity Solstice Alaska 31st May 2013,Celebrity Summit Puerto Rico 5th Jan 2013,Celebrity Century Pacific Coastal 5th May 2012,Oceania Marina Miami to Barcelona 19 March 2012,Celebrity Century Hawaii 1st November 2011,Oceania Insignia TA Rio to Barcelona April 2010,HAL Noordam Eastern Mediterranean August 2009,P&O Oriana Canary Islands April 2009,HAL Noordam NY to NY April 2008,RCCL Brilliance of the Seas Mediterranean 2006,Regent Seven seas Navigator Miami to Mexico April 2005,RCCL Splendour of the Seas Mediterranean August 2004,Carousel Western Mediterranean Oct 2002,Cunard QE2 TA Southampton to Miami April 2001





#9
Alaska
228 Posts
Joined Feb 2008
Sammy, You certainly have done your homework. I am confident you and your dog will have a great crossing. I plan to retire in a few years and my husband and I are considering an extended European vacation at that time. Our dogs would join us, most likely via QM2. So please post about your experience after your crossing. There aren't many posts here about the kennels and I am sure I'm not the only one who is curious. Here's to a stress free relocation for you and your dog!
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#10
413 Posts
Joined Sep 2006
Originally posted by Whirled Peas
Sammy, You certainly have done your homework. I am confident you and your dog will have a great crossing. I plan to retire in a few years and my husband and I are considering an extended European vacation at that time. Our dogs would join us, most likely via QM2. So please post about your experience after your crossing. There aren't many posts here about the kennels and I am sure I'm not the only one who is curious. Here's to a stress free relocation for you and your dog!
Thank you Whirled Peas, I think it's a topic that some of us with pets would like to hear more about. I'll have a busy few weeks moving into our new home but I'll be sure to keep a diary on board and report back once I have time.
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Past cruises

Celebrity Constellation, Vietnam and the Phillippines, 5th March 2017, Paul Gauguin, Tahiti & Society Islands, 27th Aug 2016,Ruby Princess LA to Vancouver May 3rd 2016,Celebrity Reflection Caribbean January 30th 2016,Celebrity Eclipse Transatlantic November 1st 2015,Paul Gauguin Society Islands June 27th 2015,HAL Zuiderdam Panama Canal Feb 15th 2015,Celebrity Solstice Hawaii to Australia Oct 5th 2014,Celebrity Eclipse Transatlantic Nov 3rd 2013,Celebrity Solstice Alaska 31st May 2013,Celebrity Summit Puerto Rico 5th Jan 2013,Celebrity Century Pacific Coastal 5th May 2012,Oceania Marina Miami to Barcelona 19 March 2012,Celebrity Century Hawaii 1st November 2011,Oceania Insignia TA Rio to Barcelona April 2010,HAL Noordam Eastern Mediterranean August 2009,P&O Oriana Canary Islands April 2009,HAL Noordam NY to NY April 2008,RCCL Brilliance of the Seas Mediterranean 2006,Regent Seven seas Navigator Miami to Mexico April 2005,RCCL Splendour of the Seas Mediterranean August 2004,Carousel Western Mediterranean Oct 2002,Cunard QE2 TA Southampton to Miami April 2001





#12
413 Posts
Joined Sep 2006
Originally posted by Salacia
Happy tails: https://www.youtube.com/watch?v=ph2pNIRsBa8
Thank you Salacia, that's a great video and like you say, lots of happy tails!
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Past cruises

Celebrity Constellation, Vietnam and the Phillippines, 5th March 2017, Paul Gauguin, Tahiti & Society Islands, 27th Aug 2016,Ruby Princess LA to Vancouver May 3rd 2016,Celebrity Reflection Caribbean January 30th 2016,Celebrity Eclipse Transatlantic November 1st 2015,Paul Gauguin Society Islands June 27th 2015,HAL Zuiderdam Panama Canal Feb 15th 2015,Celebrity Solstice Hawaii to Australia Oct 5th 2014,Celebrity Eclipse Transatlantic Nov 3rd 2013,Celebrity Solstice Alaska 31st May 2013,Celebrity Summit Puerto Rico 5th Jan 2013,Celebrity Century Pacific Coastal 5th May 2012,Oceania Marina Miami to Barcelona 19 March 2012,Celebrity Century Hawaii 1st November 2011,Oceania Insignia TA Rio to Barcelona April 2010,HAL Noordam Eastern Mediterranean August 2009,P&O Oriana Canary Islands April 2009,HAL Noordam NY to NY April 2008,RCCL Brilliance of the Seas Mediterranean 2006,Regent Seven seas Navigator Miami to Mexico April 2005,RCCL Splendour of the Seas Mediterranean August 2004,Carousel Western Mediterranean Oct 2002,Cunard QE2 TA Southampton to Miami April 2001