Since then we have cruised 6 or 7 times on P&O and have never contemplated removing the auto gratuity as it just makes it so easy as you don't have to think about it. However on our last cruise we were on Arcadia and I have to say the service was pretty poor, miserable waiters who didn't even smile let alone chat and our cabin steward didn't bother turning the cabin down on our last night or leave us the chocolate. We also ran out of tissues which were never replaced and we never saw our steward to ask him if we could have some more.
Now, having read a lot of reviews on Britannia I see a lot of people complain of poor service, waiters that make no effort to engage with you and cabin stewards who you hardly see. This will be our first time on Britannia and we are getting a bit worried as we have seen so many negatives about her but we are fairly easy going and have the attitude that we will have a great time, we don't expect it to be perfect but will enjoy it for what it is and we do like the P&O brand so know what to expect and the places to avoid (sail away comes to mind, can't stand it).
So I am thinking of removing tips this time and tipping those who provide good service as that is my understanding what tips are for and not just a way of upping their salaries because they are on a low wage.
Please don't think I am mean or even difficult as we aren't either of those things. We always treat people with respect, leave our cabin tidy and say please and thank you. We don't want to be fawned over but just shown a bit of friendliness and to see our cabin looked after properly.
Has anyone who has removed tips but given directly seen an increase in service and more friendliness or does it make no difference and I might as well just leave the status quo.
Sorry for the long post but it really bothered me in our last cruise that we were tipping for such a poor experience and it seems if they just get a share of a pot there is not much incentive to give memorable service.
16 December 2016 - Oriana - Southamptom to Bruges
10 September 2016 - Ventura - Southampton to Bruges
19 March 2016 - Azura - Barbados to Southampton
1 November 2015 Celebrity Eclipse - Southamton to Miami
10 October 2015 - Ventura - Bruges
2 June 2015 - Aurora
10 April 2015 - Ventura
4 April 2014 - Azura
29 June 2013 - Ventura
16 April 2013 - Azura
17 Oct 2012 - Queen Victoria