Tipping

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#41
Stoke on Trent, England
4,854 Posts
Joined Apr 2008
Originally posted by daiB
Sorry part of this is misinformation. It is quite clear who gets the tips and it is only those people you would have tipped before. Not any of the backroom staff.


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I agree - but a lot of us have been thinking that the behind the scenes staff were getting the tips, like the engineers etc and to remove auto tips would be unkind to them. Well, since we've learned that this is rubbish it has made us think again. We now know who gets these auto tips and it is the same people that we gave additional tips to at about £100 or more.

I really do not think that it is clear at all --- or it has not been clear.

Anyway, we will make sure that we take our auto gratuities in cash and give out as we go to those who deserve them.
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#42
London
596 Posts
Joined Jul 2009
Just leave them on and be thankful that P&O are so cheap. We are doing 35 nights on QM2 next year and leaving auto tipping on is going to cost us around 900 dollars. That's a lot especially when all on board purchases get whacked with another 15% as well. P&O pax, thank your lucky stars and pay up. It's less than just about every other line.


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#43
1,191 Posts
Joined Jun 2014
Originally posted by daiB
Sorry part of this is misinformation. It is quite clear who gets the tips and it is only those people you would have tipped before. Not any of the backroom staff.


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So if P&O can properly pay backroom staff and some customer facing staff (reception, entertainment, etc), why select two groups (waiters and stewards) for the Victorian 'tips' treatment.

There is one reason; profit.

My objection is the hidden nature of P&O's service charge. It is not revealed at ANY point in the booking process. That is not the case with all Carnival companies where some do mention it on the final 'pay' screen.

Now I know people will respond with "everyone knows there are tips/service charges on cruise ships", to which I will respond - nonsense and irrelevant.

I expect companies I deal with to be honest and in this respect P&O fail miserably.

It is no wonder people respond to P&O's sneaky behaviour by removing this substantial hidden charge.
#44
Surrey, UK
1,394 Posts
Joined May 2006
We have decided since our last P&O cruise (where our cabin steward and waiters had no spark at all and were just going through the motions) that we are going to remove the autotip and tip ourselves in envelopes (the old way). The autotip is not a tipping system, it is a service charge and nothing to do with the level of service received. Just our opinion but I'm sure that others do the same.
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#45
Scotland
480 Posts
Joined Oct 2014
If people aren't prepared to leave the auto service charge, don't book the cruise would be my advice.
You are no better than fare dodgers on public transport. These are not tips, it is a service charge that we all have to pay.
I have stated many times that I don't particularly like the system, but it is what it is.
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#46
West Yorkshire UK
3,092 Posts
Joined Jul 2004
I have always been an advocate for leaving the auto tip in place, because I felt this ensured that the hotel staff received a reasonable wage. However P&O continue to tell us that this is to reward the good service we get, but unfortunately quite often this is not the case.
Consequently I am coming round to the idea that P&O should increase fare prices to allow them to pay all staff a fair wage (not excessive) and then leave it to passengers to reward those that they believe have provided that extra special service, either in cash or even by just giving them a high rating on the end of cruise questionnaire; which would enable P&O to reward their high achievers. I feel sure that this would incentivise the hotel staff and lead to far higher overall service standards.
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Future cruises --- Sept 2017 - RCI Navigator OTS - Canaries & N Africa.,Feb 2018 Ventura - Caribbean & USA., June 2018 Ventura - W. Med. Sept 2018 Azura - CanariesJan 2019 Ventura - Caribbean
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March 92 - Carnival's Carnivale - Bahamas . October 97 - Thomson's Emerald, Med. Nov 2000 - Superstar Gemini, Straits of Malacca. Jan 2004 - Coral Princess - Panama-Carib. June 2005 - Island Princess - Alaska. Jan 2006 - P&O Arcadia - East/southern Carib. Feb 2007 - Celebrity Millenium - Eastern Carib. June 2007 - Tahitian Princess - Honolulu to Papeete. Feb 2008 - Sapphire Princess - Sydney to Auckland. Sept 2008 Emerald Princess - Mediterranean. March 2009 - Coral Princess - Panama Canal. Feb 2010 Celebrity Solstice - Eastern Caribbean . Aug 2011 P&O Azura- Canaries. June 2012 P&O Ventura Iceland & Fjords. Sept 2012 Celebrity Eclipse - Western Med; Apr 2013 P&O Azura Western Med. June 2013 Celebrity Eclipse - Baltic. Oct 2013 P&O Azura - Central Med. May 2014 Emerald Princess N. Spain & France. Sept. 2014 Celebrity Eclipse-Canaries & Azores, Apr 2015 P&O Britannia - W Med. June 2015 Celebrity Eclipse - Iceland & Fjords. Sept 2015 Celebrity Eclipse - Canaries & Azores. Jan 2016 P&O Ventura - No Fly Caribbean. Jun 2016 Eclipse - Baltic. Aug 2016 - Britannia Fjords, May 2017 - Azura W. Med.



#47
Surrey, UK
1,394 Posts
Joined May 2006
Originally posted by Trevor Fountain
If people aren't prepared to leave the auto service charge, don't book the cruise would be my advice.
You are no better than fare dodgers on public transport. These are not tips, it is a service charge that we all have to pay.
I have stated many times that I don't particularly like the system, but it is what it is.
I object to being called a fare dodger !! - this will be our 35th cruise and we have always paid tips and will continue to pay a tip but not a fixed service charge for staff 'just doing their job', as it stands they have no incentive to do anything more. If you read through this thread we are not alone in our views.
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P&O (20): Old Arcadia, Arcadia, Aurora(2), Azura(3), Britannia(2),Oceana(2), Oriana(5), Ventura(4)
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#48
2,783 Posts
Joined Feb 2005
We always leave auto tips in place. We never tip on top. However I believe we make very little mess in the cabin, so the room steward does not have to do a lot to keep it spick and span. We are always polite and cheerful and chat to any staff ,who wish to. We use the final questionnaire to decide...we once had a lady that we were constantly have to chase up for towels etc...a pretty basic thing to replemish..however she would take them and not leave replacements. She did not get the highest scores.
We all wish they would include in the price..however they choose not to. Thing is if you are a new cruisers it is not always spelt out in single words. However it is less a shock on pando than it is on other lines.
I do not tie myself in knots over the whole thing. On our next cruise we will be on a table with others (usually have 2 tops) .Even if on the last night they are all waving envelopes about we will get up and leave, say goodnight and thank you..but will not feel obliged to press anything into their hands. Most of the time they are too busy running around anyway for me to even find them.
#49
Stoke on Trent, England
4,854 Posts
Joined Apr 2008
Originally posted by Trevor Fountain
If people aren't prepared to leave the auto service charge, don't book the cruise would be my advice.
You are no better than fare dodgers on public transport. These are not tips, it is a service charge that we all have to pay.
I have stated many times that I don't particularly like the system, but it is what it is.
'tip

That's a bit harsh!
We're still paying the full 'tips' and probably will end up paying above --- just that we make sure that the staff who deserve it, get it.
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Sailed on:
P&O Britannia 28.05.17 : Iberian Cruise
P&O Oceana 10.08.16 : Western Med fly cruise
P&O Britannia 25.07.15 : Iberia and Canaries
P&O Oceana 08.04.15 : Western Med
P&O Oceana 19.04.14 : Iberian Cruise
RCI Independence of the Seas 29.10.13 : Mini cruise
Celebrity Silhouette 12:08:13 : Greek Islands / Italy
Celebrity Silhouette 10:08:12 : Adriatic / Venice
Celebrity Silhouette 10:08:11 : Eastern Med/Holy Land
P&O Oceana August 2010 : Western Med
Ocean Village 02:08:09 : Eastern Med / Crete
Louis Cruises August 2001 : Egypt
#50
UK
748 Posts
Joined Feb 2011
Originally posted by Presto2
I agree - but a lot of us have been thinking that the behind the scenes staff were getting the tips, like the engineers etc and to remove auto tips would be unkind to them. Well, since we've learned that this is rubbish it has made us think again. We now know who gets these auto tips and it is the same people that we gave additional tips to at about £100 or more.

I really do not think that it is clear at all --- or it has not been clear.

Anyway, we will make sure that we take our auto gratuities in cash and give out as we go to those who deserve them.
Yes but the back room crew, engineers etc, get paid on a different pay scale. We have been told that by many of our cabin stewards. The auto tips go to those on the lower pay scales, those that are assumed will get tips, so removing the auto tips and then also not giving them anything means they receive practically nothing.

Unfortunately this is the case on all cruise lines and I just wish like many others on here that they all got a decent wage even if this means our cruise will cost slightly more then you wouldn't have to worry about the whole tip debate and we wouldn't be subsidising those that don't tip at all. ( as is proved by the tips constantly going up)
#51
3,461 Posts
Joined Sep 2008
Originally posted by pisces14
I seem to remember you saying on another thread about tipping that the only time you left the auto tips on was when you had a lot of OBC. Why was that?


Anyhow like a lot of people I get sick of reading these threads because they just annoy me. However like the OP I’m also considering whether to remove the tips on our next cruise. I really wish they would just include them in the price of the cruise but I’m sure we all know why they won’t
Like Presto 2 the main reason I’m considering removing the auto tips is because a lot of people pay nothing.
Yes, the system is grossly unfair, the cruise lines refuse to make it fair, and most continue to encourage them by continuing to pay up. In a perfect world there would be a mass boycott of auto tips to force the issue.

David.
#52
London
7 Posts
Joined Apr 2010
I was on Britannia last Christmas for a 2 week cruise which can cater for up to 3647 people Charges at the time were £5 per day per passenger except children under 12. So for example take off 647 children which reached no where near that level but makes the maths easier. 3000 x 14 x 5 equals £210,000 per cruise. Usually about 1350 crew which means that each should get about £155 per 2 week cruise. If you look at what generally a cabin would pay about £140 per 2 week cruise than each cabin pays for 1 crew members gratuity.

Now forget the maths I would rather that each crew member was paid a reasonable wage and that cruise liners charge prices to match that ideal. If I should then wish to tip an individual I would do so, also for those forgotten people who do not always get any praise there should be a central place where you can contribute cash for sharing if you feel that inclination.
#53
Gt Britain
70 Posts
Joined Nov 2015
Originally posted by Trevor Fountain
If people aren't prepared to leave the auto service charge, don't book the cruise would be my advice.
You are no better than fare dodgers on public transport. These are not tips, it is a service charge that we all have to pay.
I have stated many times that I don't particularly like the system, but it is what it is.
Just to make it clear if I do remove the auto tips. I will of course be paying gratuities but to those staff who give good service. If P&O only allowed the auto tips to be removed for valid reasons perhaps I'd feel differently. I think it would be a good idea if everyone removed the auto tips and then perhaps P&O would simply include them in the price of the cruise. I would be more than happy with that.
#54
essex uk and calabria italy
650 Posts
Joined Sep 2012
Originally posted by Trevor Fountain
If people aren't prepared to leave the auto service charge, don't book the cruise would be my advice.
You are no better than fare dodgers on public transport. These are not tips, it is a service charge that we all have to pay.
I have stated many times that I don't particularly like the system, but it is what it is.
Rubbish,we dont HAVE to pay,so we are not fare dodgers.End of story.
#55
3,461 Posts
Joined Sep 2008
Originally posted by Trevor Fountain
If people aren't prepared to leave the auto service charge, don't book the cruise would be my advice.
You are no better than fare dodgers on public transport. These are not tips, it is a service charge that we all have to pay.
I have stated many times that I don't particularly like the system, but it is what it is.
Sorry, we don't all have to pay, that's the problem.

David
#56
92 Posts
Joined Jul 2015
Originally posted by Trevor Fountain
If people aren't prepared to leave the auto service charge, don't book the cruise would be my advice.
You are no better than fare dodgers on public transport. These are not tips, it is a service charge that we all have to pay.
I have stated many times that I don't particularly like the system, but it is what it is.


Why are people no better than fare Dodgers, that is a poor analogy. The passengers have paid their fare up front, and paid what has been asked of them for that trip. While ever P and O say you have the choice to tip or not, then that is how it is.


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#57
Valencia, Spain
1,110 Posts
Joined Jul 2012
Originally posted by Pennbank
Bar staff are paid a wage plus commission from each drink sold, that is why they pester you so much on P&O Ships.
I can't say I have ever been pestered to buy a drink on a P&O ship.
#58
1,191 Posts
Joined Jun 2014
Originally posted by Trevor Fountain
If people aren't prepared to leave the auto service charge, don't book the cruise would be my advice.
You are no better than fare dodgers on public transport. These are not tips, it is a service charge that we all have to pay.
A straw man argument that has no comparison to reality.

How many train companies do you know asking passengers to pay an extra undisclosed charge at the end of their journey.

Originally posted by Trevor Fountain
I have stated many times that I don't particularly like the system, but it is what it is.
It is.

P&O tell people they have added a voluntary amount on to their bills which can be varied or removed if they wish.

That is exactly people are doing.

If P&O don't like that they can do exactly what NCL did this summer and make all fares inclusive, so don't say it can't be done.
#59
Devon, UK
4,292 Posts
Joined Aug 2005
Hear hear, we simply prefer to pay ours with envelopes. If they increase the fare and invoice it as a service charge, I would still tip for good service.
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Jean



#60
Scotland
480 Posts
Joined Oct 2014
So, I should have said "these are not tips, it is a service charge that weshould all pay". If people start removing the "discretionary" service charge of £6 per person per day, I will bet all my hard earned that there will be plenty of folk who don't give the equivalent amount in tips to those they feel do deserve it.
I do feel P&O are largely at fault for saying it is discretionary. Either have a mandatory service charge, or just go back to the old way of tipping for everybody.
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1973 British India - SS Nevasa - Nth. Africa/Canary Is * 1991 P&O - SS Canberra - Mediterranean * 1992 P&O - SS Canberra - Canary Is. * 1993 P&O - SS Canberra - Mediterranean * 1993 Cunard - Queen Elizabeth II - Ireland/France * 1994 CTC - Azerbajan - British Isles/France * 1994 P&O - SS Canbera - Adriatic * 1995 Fred Olsen - Black Watch - Western Europe * 1997 Fred Olsen - Black Watch - Western Europe * 1998 P&O - Arcadia - France/Britain * 1999 P&O - Arcadia - France/Britain * 2001 Festival CL - Flamenco - Mediterranean * 2002 NCL - Norwegian Dawn - Transatlantic * 2003 P&O - Oriana - Mediterranean * 2006 NCL - Norwegian Spirit - Caribbean * 2015 NCL - Norwegian Spirit - Adriatic/Mediterranean