Have you ever cancelled with on TA and re-booked with another?

Just wondering if anyone has ever cancelled with one TA and re-booked with another, because another can offer you a much lower price and/or better incentives? Just wondering how it worked out if you did?

My story with rebooking- I did cancel a cruise I booked with a travel agent.

I did not like the vibe in working with this cruise agency OWNER.

after I cancelled, she required a cancellation fee. I protested because NO one told me of the fact when I booked with them.

She didn't make me pay the penalty because I was not forewarned but it left a bad taste in my mouth and I used an online agency to

book the cruise.

I guess it s good to make sure you know what the cancellation policies are. period before you choose.

It unfortunate that people have no loyalty anymore. Not every agency/agent is able to offer the same incentives (prices are pretty much the same unless and agency is cutting their own commission, which is actually against the cruise line's contracts for the most part).

TAs help with making the booking, looking to make sure the best price available is the one booked, finding the best cabin, adding any applicable cruise line promotions, and answering questions that travelers may have. It's frustrating to do all that work, and then at the last minute go "Well Acme Agency is offering $25 OBC, I work hard for my money" and then switch. The original agent gets NOTHING. Travel agents work hard for their customers too.

I'd never switch, I just think that's so wrong to the original agent.

It unfortunate that people have no loyalty anymore. Not every agency/agent is able to offer the same incentives (prices are pretty much the same unless and agency is cutting their own commission, which is actually against the cruise line's contracts for the most part).

 

TAs help with making the booking, looking to make sure the best price available is the one booked, finding the best cabin, adding any applicable cruise line promotions, and answering questions that travelers may have. It's frustrating to do all that work, and then at the last minute go "Well Acme Agency is offering $25 OBC, I work hard for my money" and then switch. The original agent gets NOTHING. Travel agents work hard for their customers too.

 

I'd never switch, I just think that's so wrong to the original agent.

I'm sure this happens all the time but it goes along with the territory when you are in sales. Also, some TA's do a lot of work and truly earn their commissions and some are just order takers. So you can't generalize across the board.

There are some cruisers here who use a TA based on a banner add on the internet that advertises great prices. If their prices are not really great then why not switch? There are others who have been using the same TA for years and do have a sense of loyalty based on the service they've received over the years.

Just wondering if anyone has ever cancelled with one TA and re-booked with another, because another can offer you a much lower price and/or better incentives? Just wondering how it worked out if you did?

Did your first agent go about researching your needs and request?

As you are well aware, cruise prices go up and down, did your current agent have the chance to react (a good one would)

Does the new offer match the orginal offer (date, room,etc.) ?

Loyalty goes both ways - I'd ask the initial agent to match AND WHY HE HAD TO ASK????

Remember the agent is working for himself, his agency, and you. They should respect you and you should respect them (if they earn it)

We have never did that..

Planning first cruise for next year... How can I find a good TA if no one is allowed to specify who they use?:confused:

Planning first cruise for next year... How can I find a good TA if no one is allowed to specify who they use?:confused:

Howdy MMR555 and welcome to Cruise Critic!

Click here http://www.cruisecritic.com/articles.cfm?ID=62 for the Cruise Critic article titled Finding a Cruise Travel Agent. Also, you might find other articles to help you here http://www.cruisecritic.com/ftc/.

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