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  #1  
Old May 19th, 2008, 11:11 PM
kimanjo kimanjo is offline
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Join Date: May 2004
Location: S Florida
Posts: 785
Default Online Check-in problems?

We are sailing May 25th out of Rome on the Quest. I have completed steps 1-3 in the online check-in process. I am unable to complete the "Xpress Pass" step.
TA says others are having trouble too. ANyone here having trouble?
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  #2  
Old May 20th, 2008, 02:18 AM
Capt. Orca Capt. Orca is offline
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Join Date: Aug 2000
Location: Pleasant Hill, CA, USA
Posts: 91
Default no problem

I had no problem. Is your cruise too far in the future to access this feature?

Last edited by Capt. Orca; May 20th, 2008 at 02:20 AM. Reason: misread. Sorry, I meant to ask if there was too little time until your cruise.
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  #3  
Old May 20th, 2008, 10:41 AM
desertminky desertminky is offline
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Join Date: Mar 2008
Location: Palm Desert, CA
Posts: 281
Default temporary issue

Hi,
I did have that trouble for a short time, but then all of a sudden it worked. Perhaps they are updating the system? I would keep trying or try a different computer. It's possible you have to download something your home computer doesn't like? Have a wonderful trip - it sounds amazing!
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  #4  
Old May 20th, 2008, 11:02 AM
teralin teralin is offline
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Join Date: Mar 2003
Location: Malaga
Posts: 261
Smile

I hope that you know that the Quest leaves Rome on the 24th May, not the 25th. We don't want to leave anyone behind.
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  #5  
Old May 20th, 2008, 02:11 PM
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cindilouwho cindilouwho is offline
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Join Date: Dec 2003
Location: Toronto, Canada
Posts: 1,543
Default Trouble

You cannot print the pass within 7 days of your sailing!
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Happy Sailings....ALWAYS!

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  #6  
Old May 20th, 2008, 04:03 PM
kimanjo kimanjo is offline
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Join Date: May 2004
Location: S Florida
Posts: 785
Default ???

Quote:
Originally Posted by cindilouwho View Post
You cannot print the pass within 7 days of your sailing!
The WEB site says they must be printed no later than 3 days before sailing?? Nothing about within 7 days.

Yep, made a mistake, I meant to type the 24th.

As soon as the online check-in feature was available, weeks ago, I was able to complete 3 of the 4 steps, just not the XPRess Pass part... I have been trying at least once a day.
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  #7  
Old May 20th, 2008, 11:33 PM
alanfid alanfid is offline
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Join Date: Aug 2001
Location: Atlanta, GA. USA
Posts: 133
Default Express Pass/Check In

I was not able to complete the 4th steph (printing out the express pass) also, until the final payment had been posted to my account by Azamara. So, if there still is an unpaid balance on your account for whatever reason (maybe an air deviation fee, for example) that has not been paid, or has not been properly posted to your account, you will not be able to print the pass. If you are going to be leaving in 4 days and cannot print your pass, you definitely need to call Azamara.
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