Whoa!!I applaud you
Andy,Sue-denim and Marinaro44.
Let us have some background here.
I have been sailing Azamara from before it became Club cruises and LOVE the line and will not sail/cruise with any one else.
I am a great supporter of all the staff and have written specific commendations both on board and to Miami so I am not a disgruntled customer.
Indeed if I was I would not be booked in an owners suite for Christmas 2014 in Brazil.
What does get up my nose (and lots of others) is the lack of competence/laziness/lack of attention to detail (insert your own adjective here) of Azamara shore side.
1: Azamazing evenings on all voyages.
These then turns out not to include trans Atlantic and despite very many useful suggestions Azamara refused to arrange one.
2: Azamazing evenings which were obviously not checked out as capable for numbers concerned.
See various threads re Tenors or arranging an outdoor concert at 8.00pm 1000 ft up a mountain in late October in Cyprus on a Bank Holiday with all shops closed.
I also acknowledge great evenings like Gibraltar and Black Sea.
3: Latest news on UK website being 2 years out of date which took some 4 months to sort out.
Indeed if you go onto the UK website today there is no news and not even any information in “archive “ also.
Competent I think not
4:The furore about all inclusive which took 2 months to sort out and even had an RCI travel agent misdescribing the offer
5: In view of 6 pages of booking conditions I would expect the Azamara info to be correct and I quote the page exactly.
“As a suite guest, dining in Aqualina and Prime C is always complimentary, as is 24 hour white linen room service from our restaurant menus “
If this does not mean that are not guaranteed your choice of speciality why have you paid an extra $1000.
Indeed some travel agents of the Eskimo variety are advertising “Complimentary speciality dining throughout the voyage”
If it does NOT mean 24-hour restaurant service then it should say during restaurant hours and 24 hour room service which by the way is available to all passengers so should not be described as a perk of suite guests.
Additionally I have still not received a contact from Azamara in reply to their email request for comments on our last voyage and their request as to whether I wished to comment further.
I then wrote to CEO office on 28 November and followed up with further email early January to which I have received a reply which typically did not address or answer my specific questions.
I note that here have been several comments re non availability of Speciality dining for suite guests and you can be sure I will be booking mine on Day 1.
You are one of the few Azamara loyalists who does not see everything through rose-colored glasses.
The shore side part of the operation is a disaster on every front. The on board experience is great.
I think the complimentary dining in the Specialties does mean that in theory a suite guest could make a reservation in either restaurant for every night of the cruise. They are, however, paying for that privilege. Perhaps it's the law of unintended consequences, but if every suite passenger did that, it would surely result in some passengers not getting a reservation at their desired time or perhaps not at all.
That is why I greatly prefer the Oceania approach. No charge for the specialty restaurants. EVERYONE is guaranteed a certain number of reservations which you can book ahead of time, with higher cost cabins getting more reservations than lower cost cabins and getting to book earlier (only fair). NO ONE gets extra reservations until everyone has booked his or her minimum. Once you are on board EVERYONE can get extra reservations, subject to availability, regardless of their cabin assignment. On my last cruise, out of 10 nights, I had 7 meals in the 4 specialities on O. I was NOT in a suite. I might have been able to do 10 out of 10 but I did not try.
Suite passengers on O have a terrific additional perk -- they can have their butler serve course by course from any of the Specialties in their suite (even mixing and matching courses from the different restaurants) . In that way, suite passengers get to eat the special food, without preventing others from having additional reservations. A win win IMO.
I still believe that for any line that claims to be luxury (and with Azamara's higher prices) there should not be a charge for the Specialty Restaurants.