Azamara Hyperbole or truth

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#21
Arizona
5,061 Posts
Joined Jan 2009
Originally posted by procter
Whoa!!
Andy,Sue-denim and Marinaro44.


Let us have some background here.
I have been sailing Azamara from before it became Club cruises and LOVE the line and will not sail/cruise with any one else.
I am a great supporter of all the staff and have written specific commendations both on board and to Miami so I am not a disgruntled customer.
Indeed if I was I would not be booked in an owners suite for Christmas 2014 in Brazil.
What does get up my nose (and lots of others) is the lack of competence/laziness/lack of attention to detail (insert your own adjective here) of Azamara shore side.
Some examples

1: Azamazing evenings on all voyages.
These then turns out not to include trans Atlantic and despite very many useful suggestions Azamara refused to arrange one.

2: Azamazing evenings which were obviously not checked out as capable for numbers concerned.
See various threads re Tenors or arranging an outdoor concert at 8.00pm 1000 ft up a mountain in late October in Cyprus on a Bank Holiday with all shops closed.
I also acknowledge great evenings like Gibraltar and Black Sea.

3: Latest news on UK website being 2 years out of date which took some 4 months to sort out.
Indeed if you go onto the UK website today there is no news and not even any information in “archive “ also.
Competent I think not

4:The furore about all inclusive which took 2 months to sort out and even had an RCI travel agent misdescribing the offer

5: In view of 6 pages of booking conditions I would expect the Azamara info to be correct and I quote the page exactly.
“As a suite guest, dining in Aqualina and Prime C is always complimentary, as is 24 hour white linen room service from our restaurant menus “
Note plural
If this does not mean that are not guaranteed your choice of speciality why have you paid an extra $1000.
Indeed some travel agents of the Eskimo variety are advertising “Complimentary speciality dining throughout the voyage”


If it does NOT mean 24-hour restaurant service then it should say during restaurant hours and 24 hour room service which by the way is available to all passengers so should not be described as a perk of suite guests.

Additionally I have still not received a contact from Azamara in reply to their email request for comments on our last voyage and their request as to whether I wished to comment further.
I then wrote to CEO office on 28 November and followed up with further email early January to which I have received a reply which typically did not address or answer my specific questions.

I note that here have been several comments re non availability of Speciality dining for suite guests and you can be sure I will be booking mine on Day 1.
I applaud you
You are one of the few Azamara loyalists who does not see everything through rose-colored glasses.

The shore side part of the operation is a disaster on every front. The on board experience is great.

I think the complimentary dining in the Specialties does mean that in theory a suite guest could make a reservation in either restaurant for every night of the cruise. They are, however, paying for that privilege. Perhaps it's the law of unintended consequences, but if every suite passenger did that, it would surely result in some passengers not getting a reservation at their desired time or perhaps not at all.

That is why I greatly prefer the Oceania approach. No charge for the specialty restaurants. EVERYONE is guaranteed a certain number of reservations which you can book ahead of time, with higher cost cabins getting more reservations than lower cost cabins and getting to book earlier (only fair). NO ONE gets extra reservations until everyone has booked his or her minimum. Once you are on board EVERYONE can get extra reservations, subject to availability, regardless of their cabin assignment. On my last cruise, out of 10 nights, I had 7 meals in the 4 specialities on O. I was NOT in a suite. I might have been able to do 10 out of 10 but I did not try.

Suite passengers on O have a terrific additional perk -- they can have their butler serve course by course from any of the Specialties in their suite (even mixing and matching courses from the different restaurants) . In that way, suite passengers get to eat the special food, without preventing others from having additional reservations. A win win IMO.

I still believe that for any line that claims to be luxury (and with Azamara's higher prices) there should not be a charge for the Specialty Restaurants.
#22
norn iron
559 Posts
Joined Jul 2008
Originally posted by procter
Whoa!!
Andy,Sue-denim and Marinaro44.


Let us have some background here.
I have been sailing Azamara from before it became Club cruises and LOVE the line and will not sail/cruise with any one else.
I am a great supporter of all the staff and have written specific commendations both on board and to Miami so I am not a disgruntled customer.
Indeed if I was I would not be booked in an owners suite for Christmas 2014 in Brazil.
What does get up my nose (and lots of others) is the lack of competence/laziness/lack of attention to detail (insert your own adjective here) of Azamara shore side.
Some examples

1: Azamazing evenings on all voyages.
These then turns out not to include trans Atlantic and despite very many useful suggestions Azamara refused to arrange one.

2: Azamazing evenings which were obviously not checked out as capable for numbers concerned.
See various threads re Tenors or arranging an outdoor concert at 8.00pm 1000 ft up a mountain in late October in Cyprus on a Bank Holiday with all shops closed.
I also acknowledge great evenings like Gibraltar and Black Sea.

3: Latest news on UK website being 2 years out of date which took some 4 months to sort out.
Indeed if you go onto the UK website today there is no news and not even any information in “archive “ also.
Competent I think not

4:The furore about all inclusive which took 2 months to sort out and even had an RCI travel agent misdescribing the offer

5: In view of 6 pages of booking conditions I would expect the Azamara info to be correct and I quote the page exactly.
“As a suite guest, dining in Aqualina and Prime C is always complimentary, as is 24 hour white linen room service from our restaurant menus “
Note plural
If this does not mean that are not guaranteed your choice of speciality why have you paid an extra $1000.
Indeed some travel agents of the Eskimo variety are advertising “Complimentary speciality dining throughout the voyage”


If it does NOT mean 24-hour restaurant service then it should say during restaurant hours and 24 hour room service which by the way is available to all passengers so should not be described as a perk of suite guests.

Additionally I have still not received a contact from Azamara in reply to their email request for comments on our last voyage and their request as to whether I wished to comment further.
I then wrote to CEO office on 28 November and followed up with further email early January to which I have received a reply which typically did not address or answer my specific questions.

I note that here have been several comments re non availability of Speciality dining for suite guests and you can be sure I will be booking mine on Day 1.

I have to disagree with Proctor reference point number 2.
I was also on this cruise, and throughly enjoyed the Azamazing evening.
It was organised exceptionally well by both Azamara and the village people of Omodos.
These are the facts!
It was a public holiday in Cyprus on that day, yet the village came out to welcome everyone from Azamara Journey. ALL of the shops were open. The bars and restaurants around the village square were all open. Food and drink were in abundance. The tour around the village was informative and interesting.
Some of the guides pushed their parties quickly through the tour, to the finale at the village square, this meant there was little time to support the shop keepers who had opened their shops.

On the negative side, the show was poorly managed, with costume changes taking over 20 minutes, culminating in the final performance being cancelled.
And in the lap of the gods, not even Azamara can control the weather.
Passengers were advised to bring sweaters or coats. It did get cold in the mountains, and some passengers had come badly prepared.
I am warm blooded and had a coat, however I was sympathetic to those who suffered from the cold. Aside from the cold it was an excellent evening.
#23
Boca Raton, FL
18,774 Posts
Joined Mar 2002
Originally posted by librarylady19
Can you book specialty dining prior to sailing? I thought it was only available once onboard.
Hi Sandi,

My understanding is that you cannot book Specialty Dining in advance of your sailing. A few Years ago, you could make 1 booking in advance, but no longer.
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#24
Alesund, Norway
479 Posts
Joined Jun 2011
This thread seems to be about the "complimentary" dining. Even without my rose-colored glasses ( never had any), and in this context, the word "complimentary" would mean "given free".
So: suite guests can dine in the specialty restaurants for free. Some people may think that the way Oceania does it is better and some may think it is fair to have a charge for specialty dining.
All this has been discussed to boredom in other threads, hence the remark from Uktog about flogging the dead horse. It will not move. It is dead. Ceased to exist.
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#25
Deep South Texas
5,300 Posts
Joined Jul 2007
Originally posted by librarylady19
Can you book specialty dining prior to sailing? I thought it was only available once onboard.
I think you can only book them on board. Even if it was possible to book in advance through the web site, the web site would. undoubtedly, screw it up
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#26
Lake Kiowa Tx/Sanibel
1,115 Posts
Joined Jul 2006
Originally posted by oddjob16
All this has been discussed to boredom in other threads, hence the remark from Uktog about flogging the dead horse. It will not move. It is dead. Ceased to exist.
I think Uktog was referring to the lack of no Azamazing Evening on the transatlantic voyages. I could be wrong. The OP's remarks concerned ordering from Prime C and Aqualina's menus for room service. The thread has drifted to not being able to get reservations in either of the restaurants on recent cruises. This appears to be a new concern and has not been discussed, much less to death. If it had been, we would have known to made our reservations as soon as we embarked. In 2012 we reserved within 24 hours, even at the end of the cruise and many of the tables were empty. In 2013, restaurants were booked after the first day. If an amenity of suites as published is "Complimentary seating throughout the voyage in specialty restaurants" and you cannot make a reservation on the first full day of the voyage for anytime during the cruise, this is an amenity they cannot deliver on. Maybe it was simply a factor of the large family groups on the Quest and being in the Caribbean during the holidays. Time will tell.
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