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Northern Europe & Baltics Aarhus, Bergen, Copenhagen, Gdansk, Greenland, Helsinki, Oslo, Riga, St. Petersburg, Stockholm, Tallinn

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  #1  
Old March 27th, 2007, 09:09 PM
K D cruiser K D cruiser is offline
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Join Date: Jan 2004
Posts: 607
Red face Question for John Lawrence, CD

Hi John,

We ordered your DVD and were looking forward to viewing it before our cruise on the Star Princess.

Unfortunately, we can't get it to play in our DVD . I checked the instruction manual before I ordered it to make sure it would play the DVD R format.

I can't find any place on your web site to contact you. Do you have an e-mail address? If you have any suggestions on how we can get the DVD to work, please let me know. I haven't read of anyone else who has had a problem.

Thanks for any assistance.




I do not know how to get in touch with you. If you have any suggestins on how we can play the EVE, please let me know.

Thanks for any assistance.
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  #2  
Old March 28th, 2007, 12:14 AM
HeinBloed's Avatar
HeinBloed HeinBloed is online now
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Join Date: Jul 2006
Location: Germany
Posts: 8,948
Default

You forgot to mention the most important information:

PLUS or MINUS...

i.e. there is

DVD+R
or
DVD-R

format.

Regards,
HeinBloed
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  #3  
Old March 28th, 2007, 07:53 AM
johnlcd johnlcd is offline
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Join Date: Apr 2005
Posts: 77
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Quote:
Originally Posted by K D cruiser View Post
Hi John,

We ordered your DVD and were looking forward to viewing it before our cruise on the Star Princess.

Unfortunately, we can't get it to play in our DVD . I checked the instruction manual before I ordered it to make sure it would play the DVD R format.

I can't find any place on your web site to contact you. Do you have an e-mail address? If you have any suggestions on how we can get the DVD to work, please let me know. I haven't read of anyone else who has had a problem.

Thanks for any assistance.




I do not know how to get in touch with you. If you have any suggestins on how we can play the EVE, please let me know.

Thanks for any assistance.
Hi Kathleen,
Sorry to hear of your problem. All the DVD's are individually verified so it is indeed very rare for one not to work. All modern DVD players can play -R DVD's. Can you possibly try it on another player? eg a friend or your local store. If it still doesn't work just contact me at my email address which you will find on the back of the cover of the DVD case (at the bottom), and I will be happy to replace it.
John L
johnlawrencecd.com
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  #4  
Old March 28th, 2007, 05:25 PM
Shelby Cruiser's Avatar
Shelby Cruiser Shelby Cruiser is offline
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Join Date: Nov 2004
Location: Michigan
Posts: 499
Default Attn K D Cruiser

We had the same problem as you & even tried it on our relatively new computer & the only section that worked was the section on the Faberge Eggs.
We sent John a message & he was most courteous & promptly resent another copy. That one did not work either.
We then got smart & took the dvd to our local store & tried out their dvd players with the dvd from John & bingo, it worked. That is the dvd player we bought.
We thought our dvd player was ok but apparently it was not even though it was fairly new. We notified John & will return his origianl dvd while sailing on the Star Princess on July 1.
The dvd is very imformative & you will enjoy it. Just recommend that you take it to your local store & try out their players. We had no problem with the sales clerk in doing this.
Good luck.
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  #5  
Old March 29th, 2007, 08:44 AM
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thmpsn thmpsn is offline
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Join Date: Apr 2000
Location: Godfrey, Il USA
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This DVD sounds like something we could use with reference to our upcoming Baltic cruise next year. Can someone tell me how to go about obtaining it. Don't know where to get it.
Thank you,
Karon
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  #6  
Old April 2nd, 2007, 12:45 PM
K D cruiser K D cruiser is offline
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Shelby Cruiser:

Thanks for the idea. We took the DVD with us to Best Buy and were able to purchase an inexpensive DVD player so we could watch it. I'm glad we did
because we really enjoyed having a sneek peak at our cruise.
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  #7  
Old April 2nd, 2007, 11:31 PM
dog dog is offline
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Join Date: Oct 2004
Posts: 3,222
Default Re: Baltic DVD

Quote:
Originally Posted by thmpsn View Post
This DVD sounds like something we could use with reference to our upcoming Baltic cruise next year. Can someone tell me how to go about obtaining it. Don't know where to get it.
Thank you,
Karon

I ordered mine through this link:


http://www.johnlawrencecd.com/
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