Posted September 17th, 2016, 06:24 PM
Has anyone else experienced this? Solution ??
We have nearly 300 days and nearly 5-star mariners.
We have three bookings (2 in December and 1 in March). My DH went in to add some restaurant reservations and realized there was nearly 3000.00 difference in pricing for a party of 2 for the December back to back bookings. No $50 might be happen chance but $3000 is real $. We tried customer service with no help.
check and make sure that all your perks are included in the new fare. You have posted to the Dec 20th Zaandam cruise which is 21 days. If you have the Explore4 package and they are now pricing without it, that would be a major part of the difference.
You mention a b2b, if the other part is the previous Zaandam cruise the total would be 35 days and dropping the Explore4 package would cover that difference.
If you want the lower fare, it would be with the perks that currently accompany it.
Quite frankly- this is unethical and quite disappointing to very loyal (now stupid) customers.
As far as being unethical, most businesses do not give price reductions if the price changes after purchase, although some do within a short time. The air fare I paid last night for an upcoming cruise will not change if I find a sale. I saw quotes for hotel rooms that were less if I paid now, but if I do I will not get any benefit of a price reduction.
Zaandam W Caribbean 2000, Alaska 2006, Hawaii 2013 | Maasdam E Caribbean 2001, W Caribbean Christmas 2003, East Coast Relocation 2012 Southern Caribbean 2015| Zuiderdam E Caribbean 2003, W Caribbean 2004, E Caribbean 2005, Panama Canal 2010, Alaska and Full Panama Canal 2014 | Volendam E Caribbean 2007 | Westerdam E Caribbean 2008 | Ryndam W Caribbean 2009 | Noordam S Caribbean 2012 | Eurodam E Caribbean 2013 | Veendam Canada / New England 2014, Canada / New England 2016 | Oosterdam Southern Caribbean 2015 | Prinsendam Southern Caribbean Christmas/New Years 2016 | Koningsdam Eastern Caribbean 2017
I am umbilically connected to the temperate zone
It brought me life, it brought me love I never have outgrown
It brought me one too many nights along that Biscayne shore
And one too many mornings in the Grove Drug Store
Everybody's Got a Cousin in Miami
Jimmy Buffett, Michael Tcshudin