Posted April 1st, 2017, 01:26 PM
Last edited by BMT; April 1st, 2017 at 01:36 PM
OK here we go. As I say, it is Day 1 of our cruise - as is everyone else's. They say we are all treated equally - so why should we lose most of the day when its not our choice? Obviously, I can't really take a hotel room as its actually quite difficult moving the elderly around - and not only physically
- one move is quite sufficient, which is why we only cruise from Soham- usually quick door-to-door. But the muppets took my requests seriously!! Trying to visualise a beautifully set-up table in the entrance, with us eating lunch and everyone arriving around us - ROTFL!!!
BTW - we have an HA balcony as its the best we can purchase - suites and deluxe balconies only have a bath - and she can't get in and out of a bath! So we can't even buy wheelchair priority even if we wanted to!
My question is: why do we only have this problem on Pando? All the other cruise lines offer priority check-in for loyalty, suites etc. - but not
priority at the initial wheelchair stage. The other lines
' priority is to get the disabled on board ASAP with as little difficulty as possible. Regardless of status or how much they have paid!!! This is the humane and right thing to do. Money should not come into it - we are talking disabled here!!
To answer your question: We only need a 'pusher' really, but they only do this with their own wheelchairs - insurance probably. I am also elderly and push our wheelchair loaded with medications, appliances etc. etc. to get on board - no way can I do gangways etc. with my mother sitting in it as well!! We go Soham to Soham and don't get off at all. (except once at Tenerife when we were blue-lighted to the hospital!). Can't get off as cannot cope with the wheelchair situation!!
If you read the loyalty benefits, they are the same as other cruiselines - priority check-in. But that's exactly what it says with the other lines - as I say, some muppet at Pando has interpreted that as priority wheelchair!! Cunard has never done anything like this to us - nor Celebrity - nor NCL - nor RCI - nor Regent - nor Silversea yadda yadda yadda!! And yes, we do cruise many times a year - after all, if not now, then when?
Actually, I was impressed with many of the other passengers coming up to us and apologising for having a wheelchair before my mother. Even they felt that it was a disgraceful decision. The lady with the clipboard was really upset at the order.
Frankly, not been Pando for 54 years when we did an amazing world cruise on the first Oriana. As an avid Brexiteer I believed we should start supporting British products (I do realise its a Mickey ship really) and so we went on the Ventura - love the ship as its similar to Grand and Golden Princess and we have many happy memories of TAs on these.
Oh, and that reminds me. When we finally got on board the kindly pusher said my Mum shouldn't go to the buffet as by then she was in a bit of a state and so took us to a restaurant, where we were refused entry 'cos we wern't on the loyalty scheme!! He did try to reason with them, but they didn't want to know!! So we took her to the cabin to lie down and I went up and made her a sandwich!! Not complaining about that, but just saying all in all, it wasn't the best introduction to a new ship!! Luxury of any sort, it ain't!!!!
We are booked Christmas and New Year, but I think that will be the end of our Pandos. Back to Cunard in the winter. Shame, as the cruise was spoiled by irritating little things - the basics are really quite good. Service is very much take it or leave it - no flexibility anywhere. Celebrity, Cunard etc. go out of their way to make things happen. Can't fault the room steward though - Simon was amazing - nothing too much trouble.
Nice, polite discussion on here btw - thought the flames would be rising by now by Pando afficionados.