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Old July 5th, 2006, 05:02 PM
smvthecpa smvthecpa is offline
Cool Cruiser
Join Date: Jul 2004
Posts: 43
Default St Pete, Russia tour on Denrus-Confirmed?

I'm on the Constellation leaving Dover on July 29.
I have an "ordered" tour of Catherine's palace/hermitage with Denrus on August 3 but no confirmation and tour documents of the tour.
When should I be receiving receipt for my tours? Its already July 6.
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Old July 5th, 2006, 10:42 PM
Host Anne's Avatar
Host Anne Host Anne is offline
Super Moderator
Join Date: Nov 2000
Location: Florida
Posts: 6,807

Try contacting them again. Have you had any response from them? If not, it's very possible they didn't get your order. When we booked with them last summer, I heard back from them immediately to confirm all the arrangements. We had no problems and had wonderful tours with them.

Be sure to ask them to respond to you as quickly as possible.

Good luck!
Host Anne
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Old July 5th, 2006, 11:21 PM
MSBYRDY's Avatar
Cool Cruiser
Join Date: Dec 2001
Location: Illinois
Posts: 1,460

We used Denrus last May and got a reply confirming our agreement right away. Contact them and make sure things are in order.
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Old July 6th, 2006, 12:32 AM
gratefulguy gratefulguy is offline
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Join Date: Feb 2006
Location: San Diego, California
Posts: 816

Posters have reported that e-mails from Denrus, RO, etc. are often blocked by the poster's own internet provider--esp. AOL. It's part of the anti-spam, anti-spyware "services". You might look in your "Bulk" inbox to see if the reply was considered spam!
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