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  #1  
Old February 24th, 2013, 04:24 AM
ticktoneer ticktoneer is offline
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Angry Any Ideas ?? C & A Online Loyalty Voucher

Online there was a £70 C & A Loyalty Voucher for AOS Transatlantic in November 2013. I called the UK C & A office and asked if this could be used if I booked with a US TA. (I have names of people I spoke to).

I was advised that vouchers sent by post could only be used in the UK but online vouchers are International, can be converted to 12 currencies and I could use a voucher in £'s if booking with a US TA as RCCL will just put the voucher code into their system and it would convert it to $'s.

I therefore booked the cruise and RCCL US are now saying they won't accept the voucher !!!

I called the UK C & A office back who confirmed the same as above. They advised sending a screen print of the online voucher page to my TA which says it can be used in 12 currencies. I did this, my TA sent it to RCCL US and still the same response - it wouldn't be accepted.

I then spoke to a team leader in UK resolutions office who rang the US Loyalty Manager and she got the same response.

While £70 ($108) doesn't seem like a lot of money it actually is to me as I'm retired due to ill health on a low pension but love my RCCL cruises so live on a tight budget to enable me to cruise on bargain priced voyages as often as possible.

I don't know what to do next to get RCCL to honour this voucher.

Does anyone have any ideas please?

Thanks a lot
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  #2  
Old February 24th, 2013, 04:27 AM
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Merion_Mom Merion_Mom is online now
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Have you used other benefits on your booking?

Balcony discount?

Booked on board?

Next cruise certificate?

You can't combine the voucher with any of those.
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  #3  
Old February 24th, 2013, 04:30 AM
ticktoneer ticktoneer is offline
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Originally Posted by Merion_Mom View Post
Have you used other benefits on your booking?

Balcony discount?

Booked on board?

Next cruise certificate?

You can't combine the voucher with any of those.
No, no other benefits on the TA :-)
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  #4  
Old February 24th, 2013, 04:57 AM
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PLEIKU68 PLEIKU68 is online now
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Originally Posted by ticktoneer View Post
No, no other benefits on the TA :-)

Send your info to Goldstein , at least you will get an answer from the main office. Probably not what you want but an answer none the less.
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  #5  
Old February 24th, 2013, 05:43 AM
ticktoneer ticktoneer is offline
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Send your info to Goldstein , at least you will get an answer from the main office. Probably not what you want but an answer none the less.
Good idea. I'll try it :-)
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  #6  
Old February 24th, 2013, 06:39 AM
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Beth C Beth C is offline
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Is the voucher still current? Can you log onto the US C&A site and a get the US$ voucher? If so then forward it to coupons@rccl.com and keep you fingers crossed!


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  #7  
Old February 24th, 2013, 09:05 AM
ticktoneer ticktoneer is offline
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Is the voucher still current? Can you log onto the US C&A site and a get the US$ voucher? If so then forward it to coupons@rccl.com and keep you fingers crossed!


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Good idea Beth C !!!! I've just registered on the US C & A website and managed to download one in US $'s.

I'll send it off to the e mail address you gave and post on here if it works out or not when I hear back from them ! Thanks :-)
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  #8  
Old February 24th, 2013, 07:42 PM
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Beth C Beth C is offline
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Quote:
Originally Posted by ticktoneer View Post
Good idea Beth C !!!! I've just registered on the US C & A website and managed to download one in US $'s.

I'll send it off to the e mail address you gave and post on here if it works out or not when I hear back from them ! Thanks :-)
FYI it does take a while to get them applied - out of the 5 cabins we have booked for our next cruise it took about 6 weeks to see them all applied with no rhyme or reason to the order they were applied (ie gold members before Platinum/Emerald's)
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May 11, 2013 Rhapsody of the Seas Hawaii to Vancouver Repo
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Jan 26, 2012 Liberty of the Seas (B2B part I)
Dec 5, 2010 Allure of the Seas Inaugural
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Dec 5, 2009 Oasis of the Seas Inaugural
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