We've taken a number of prior cruises on Orient with excellent results.
However, we recently had our travel agent attempt to book the 9 Day Best of South America for February 26, 2007. The agent was very frustrated with lack of responses by Orient. We were told we needed to make a deposit to receive an answer from Orient for a deviation on their airline package and for a land tour, both of which we had conditioned the cruise booking on. Orient finally responded, after the deposit was made, that they could not accomodate either conditional request. We cancelled the trip on Nov 10, 2007.
Unfortunately for us, Orient refused to return the entire deposit after we cancelled since they could not meet the conditions of the trip.
We have gone round and round with Orient, including attempting to contact the President of their parent, NCL, with no response from Orient.
A beware note to other pending Orient line travelers.